Haven't had to call DTV for a long time, but our HR21 is on its last leg. Gets stuttery, and a reboot brought it to the blue screen failure messages. Finally came back up after 5 tries or so, but the remote response is up to 30 seconds per button push. I'm fairly certain the hard drive is done for. Anyway, I'm not sure what their current policies are. Will they just send me a new one without hassle? Are they going to try to add a new 1 or 2 year contract for getting one? Or would I just be better off buying a DVR from someone else? Any tips or keywords to say to the CSR?