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Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by Allen Noland, Dec 8, 2005.
If you have any early/missed timers with L2.73, please post the details here.
I wasn't aware that we had gotten a software upgrade, but my timers started recording a day early this week. I'm not sure what day this started on. I deleted all of my timers and set them again and I haven't had any more problems.
L2.73 is spooling today. Please check your timers again after you get L2.73.
Well, mine didn't start firing off wrong until Daylight savings time, then got better until Yesterday.
Tonight 10pm rolled around, and no ER being recorded, so I got a bit annoyed, did a soft reboot (hold power button in)
After it rebooted, it said it was updating software (now 15 minutes into ER!) and finally ER started recording normally, all by itself, and it seems happier.
Hoping it continues on nicely. This machine has got to be the most annoying AV equipment I have ever owned.
Two weekly timers created on my HECD model didn't fire last night 12-08-05. Both were created weeks prior to L273 (never had any problem with them before). They were both 1/2 hour events between 8:00pm and 9:00pm set for OTA channel KNVN 024-01 (NBC).
Two other weekly timers created at the same time as the failed timers fired and recorded just fine. They were for the same channel but for 9p-10p and 10p-11p.
(HECD 921 lost all but the first two hours of the EPG data for the 9 day listings after receiving/installing the L273 software.)
My wife had created several timers that quit going off prior to L273. So we were hopeful that it would be fixed. Unfortunately, they didn't go off this morning either.
Here's the history:
After finding out about L273, my wife had deleted the old timers and recreated them at about 10:00 AM on 12/8. They were set to go off at 7:00 AM 12/9 and 7:30 AM 12/9.
I checked to make sure that L273 had installed and it had.
Just before 7:00 this morning the blinking clock showed up to let us know that the timer was coming. At 7:00, the clock stopped and nothing happened. No record light or anything. This was repeated for the 7:30 timer.
I have had the same issues as the fellow travelers, some of which started with the DST changeover.
My timers worked after that for a while and early this week, two days ago, all hell broke loose and I lost episodes of ER, Triangle, Sleeper Cell, etc. I had an issue where a two hour show only ended up recording for 60 minutes and then cut out. Other problems include a one hour show which recorded for 18 minutes. Also there was a day when two of my shows did not record at all, and mysteriously, the following day, some of my shows recorded correctly.
I have what may seem to be a really dumb question. My 921 is connected (via input 3) to my DVD player/recorder. (Toshiba RD-XS52). I have noticed that if I attempt to use any other inputs on the DVDR my timer completely malfunctions. In fact, I thought my timer issue might be related to use of DVDR inputs 1 and 2. I have one TV in my house and the only way I can hook up my XBox and PS2 is to use the open inputs on the DVDR. Is it possible that this could cause some strange feedback which would confuse the timer on the 921?
I am with the rest of you folks. This is the most buggy piece of equipment I have ever encountered, bar none. When I had my HD installation tech support was supposed to call to assist me with some of the problems. That never happened. When I called them, tech support told me they were unaware of any of the problems with the 921.
I could get no answers as to how they would deal with the MPEG4 changeover. Customer service told me they had no idea what I was talking about. Tech support told me they did not even know that there would be a change to MPEG technology. Maybe these were plants from DirectTV?
As to the person who asked about a class action - count me in as well.
I tried to think of bad experiences I have had with other vendors, frankly, the only problem I ever had was with a Lexicon peice which when I reported the problems they jumped all over it and sent me upgraded replacement gear and no charge with profuse apologies. I am holding fire until a few months after both major vendors come out with MPEG4 and see which have less problems. Despite a hefty cash investment in Dish I fell little loyalty given their behavior and product quality. My 811s work pretty well for what they are but I had high expections after spending $1000 on the 921 unit. Dish would be well advised to only lease initial new technology units like the upcoming MPEG-4 , thus heading off customer angst.
I hate the notion of class action since it only pays the lawyers, but I do wish there was a way of getting to upper management and convincing them of the wisdom of treating their high pay customers with respect. It is clear to me that they put much more effort into servicing 5 new $19 per month spanish and hindi speaking viewers than one of their $115 a month HD customer base. I will be pleasantly surprised if there is any real image improvement with MPEG-4, my bet is they will use the extra bandwidth gained for yet more foriegn languge programing rather than any serious (i.e. HD) upgrading of SCIFI, BRAVO, FX, HISTORY etc.
Are u sure your wife set a DVR timer?
Upon pressing the OK button while the little clock is there what does the receiver say? When it was just a reminder it will not change channel you'll only see the clock.
OK, now I get to apologize about the timer issue. We were doing things correctly but the second receiver wasn't working right. I discovered it when I tried to do a PIP.
So I called tech support. We played with the switch testing and got it communicating correctly again.
Now everything seems to work just fine.
Tonight at 8:00 pm CST my weekly timer for CBS-HD did not record.
The 7,9,10,11,12 timers all worked. Have been at 2.73 since yesterday.
Had a situation where Saturday's timers was firing on Friday. I was still at L272 so I rebooted the following morning to accept L273. When Saturday night arrived the scheduled timers (the ones that had fired 24 hrs early) did not fire. I went into the timer menu (menu 7) and saw that todays timer events were on the bottom of its list. I selected the timers and went into edit mode (didn't really make any changes) in order to recreate the timer. Afterwards the clock indicator was on and the event did fire. I rechecked the timer list and the scheduled timers were now on the top of the list.
On 12/10 I set a DVR timer for the 12/11 showing of LOTR - The Two Towers on TNTHD. It failed to fire. I had manually rebooted the 921 that morning because I didn't want any problems.
Last night, my timer to record CBS-HD (Letterman) fired fine but never stopped. I had to stop it manually 4 hours after it started!
Did that event overlap midnight? Go into menu 7 check off that event and then select edit. Review the start/stop times and see if they are still correct.
It overlaps Midnight, but when I went to check the event like you suggested, everything was fine. It shows one hour length.
Saturday night 12/10 my Saturday Night Live timer failed. It's the first failed timer I have had in over a year. It is the only timer I've missed since 273, however, it never failed on 272 et al.
Before 273, I no longer trusted weekly timers to fire correctly. I set all of my timers for one time at the beginning of the week. So when 273 downloaded, I thought I'd give weekly timers a shot again. I waited until all previous timers were executed. The timer list was empty. Then I did a power cord reboot, just for luck. I set up my usual weekly timers.
I now notice after one week that the timers on the PVR menu are not in the correct order. From reading previous threads, I suspect that if I don't do anything, I will get early/missed timers. I'm not interested in being a beta tester, so I'm going back to manually setting one-shots at the beginning of each week.
For the record, here are the timers I have set, and the order in which they appear on the PVR screen (sorted by date):
12/20 8056 7:00 p.m. Weekly
12/22 013-01 9:00 p.m. Weekly
12/19 344 10:45 p.m. One Time
12/17 150 12:00 p.m. One Time
12/18 140 12:00 p.m. Weekly
12/18 013-01 7:00 p.m. Weekly
12/18 8050 9:00 p.m. Weekly
12/17 150 1:00 p.m. One Time
12/19 013-01 8:00 p.m. Weekly
12/19 042-01 9:00 p.m. Weekly
12/20 8050 9:00 p.m. Weekly
12/21 013-01 7:00 p.m. Weekly
12/21 042-01 9:00 p.m. Weekly
12/22 042-01 8:00 p.m. Weekly
12/23 042-01 9:00 p.m. Weekly
12/18 150 12:00 p.m. One Time
12/18 150 1:00 p.m. One Time
All timers are made using the guide, accepting default padding. The timers on channel 150 were made this morning, the timer on channel 344, last night. All others were created from a clean slate after the reboot.
I don't think I've ever seen the timers in order on the PVR list, nor do I care to scroll that far down to find them.
The timer order you've seen mentioned is the list on the timers menu screen.
Go to Menu, 7. Are they in order there?