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Enable MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 13, 2010.

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  1. fafner

    fafner Cool Member

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    Sep 22, 2007
    What are the upsides and downsides to going the "official" route for MRV? What actual equipment changes are made? What are the potential benefits and costs.

    I am already in the beta and have a wired home network. I am not adverse to doing it the "official" way if there are real benefits and the costs are minimal.

    Thanks.

    fafner
     
  2. wideglide36

    wideglide36 Legend

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    Jan 14, 2004
    Hey funkyp56,

    Thank you very much. This finally worked for me.

    Everything seems to be set up and all systems are go!

    I emailed the address you provided and it worked like a charm.

    Don't forget to leave your account and telephone number.

    Might want to sticky this post...................................
     
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,683
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    Dec 9, 2006
    This may not be the best thread to ask/post in.
    Send me a PM with all your equipment and I'll try to answer.
     
  4. prushing

    prushing Active Member

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    Feb 14, 2007
    This is the response I got from the idiot who emailed me back. I will be reporting his name so he can get further training in my request to twitter.

     
  5. pdawg17

    pdawg17 Hall Of Fame

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    Jul 17, 2006
    I emailed for the first time last night at 11PM PST and 4 hours later it was added to my account...I used the email "template" from this thread...
     
  6. anleva

    anleva Icon

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    Nov 14, 2007
    I did it via email after sending 4 emails. Leveraged much of the emails in this thread. I did need to change my package from CHOICE XTRA + HDDVR to CHOICE XTRA and then add HD and DVR though it sounds like some were able to still do it with the legacy package.

    I am going to stick with it being unsupported and use my wired, home run ethernet wiring. That's been working really well for me thus far. No performance issues. Not sure I would really gain much going to a full DECA implementation.
     
  7. HDTVsportsfan

    HDTVsportsfan New Member

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    Nov 29, 2005
    Using the word idiot is a bit harsh don't you think. You admit in the same post he needs more training, which is true. I know it can be frustrating trying to get this new service up and running, but lets show a it of patience shall we and skip the name calling.
     
  8. prushing

    prushing Active Member

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    Feb 14, 2007
    It's not really directed at him, but Directv overall for making this a very confusing process for everyone involved and not training their CSRs properly. That makes him look stupid when he is incorrectly stating "facts".
     
  9. mikeinthekeys

    mikeinthekeys Godfather

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    Feb 9, 2007
    I just had a couple of interesting encounters. On the first call, I explained Doug's instructions, the guy admitted he had never done this before. He went to a supervisor and came back and said the only way was DECA period! I called back in and got a guy who followed Doug's instructions, found the "u" was already set, but told me that he couldn't activate WHDVR from there, I would have to wait until the 20th, and that he was told at that time it would AUTOMATICALLY enroll me and begin charging me the $3. I may have not read every post in this thread, but I have been following it pretty closely... I have never seen this response before! Anyway, my account still says to call to activate... I will wait a while to see if the system updates and I can activate from the website. Thanks to all on this thread for their contributions... maybe I'll try the email route next.
     
  10. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Jul 12, 2006
    Los Angeles
    Mike,

    If the flag is set to 'u' then, if it can be set, you can do it online via the web page now. If it still says 'not eligible' then there are other issues preventing it from working.

    You need the minimum requirements: HD Service, DVR Service, 1 eligible HD DVR, 1 eligible HD Receiver

    R22s are not technically eligible, but at least one gent was able to work around the system with a particularly helpful CSR.

    If you have all of those set, check the 'HD Service' item for your online account. If it says that it is active, you should be good to go, but if it is asking you to activate, then that is your problem. In that case, most likely you have 'Choice Xtra plus HDDVR' package. Some folks are getting CSRs to change the package to 'Choice Xtra' and adding HD & DVR Service so that they can turn on WHDS and then getting switched back to 'Choice Xtra plus HDDVR' .. Others have had trouble with getting the latter accomplished thus costing them $1/month more since they are now on the current package. It seems it's been about a 20-30% success rate for staying on the old package from the posts I've seen.
     
  11. Flying_Hellfish

    Flying_Hellfish Cool Member

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    Jul 27, 2009
    First call and they refused to listen to Doug's instructions and told me that DECA was a requirement and it would be $49 plus a tech visit. I politely asked her to cancel the order and I would figure something else out.

    I did realize I had the Choice Xtra +HDDVR so I went on line real quick and changed my package.

    I just sent an e-mail to customer service using almost the exact wording that spoffo used, now I guess it is just a wait and see. I'm crossing my fingers, I've gotten quite accustomed to MRV and would hate to see it gone in 2 days. :D
     
  12. brianp6621

    brianp6621 Legend

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    Jun 13, 2007
    So I just got off the phone with customer service and they said it is active but I'm not seeing any signs on the DTV site. It still says call to activate. Is there something from the receiver I can check? Would the Beta thing go away? What should the activation status say?
     
  13. HDTVsportsfan

    HDTVsportsfan New Member

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    Nov 29, 2005
    It took mine about 10 minutes to show up on my account. Hit F5 a few times.
     
  14. brianp6621

    brianp6621 Legend

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    Jun 13, 2007
    Does anything change on the receiver itself in the multiroom screen?
     
  15. cnmurray8

    cnmurray8 Legend

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    Jun 19, 2008
    That looks just like the e-mail I received back- then he left me a very snotty voicemail saying that DBSTalk is wrong that it can never he done without DECA.
     
  16. jefbal99

    jefbal99 Hall Of Fame

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    Sep 7, 2007
    Yes, the Beta option is gone
     
  17. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Nov 15, 2005
    Seattle, WA
    Success with a five minute phone call.

    First CSR wouldn't touch it. She had not yet been trained on it and was not willing to listen to my instructions. No problem.

    Second CSR also would not listen to my instructions, but did have someone there who knew exactly what to do and how to do it. Put me on hold and a couple of minutes later it was all done.

    Things are obviously starting to smooth out a little bit. One reason I waited a few days before trying.
     
  18. CopyCat

    CopyCat Member

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    Jan 21, 2008
    South Carolina
    Just back from a long weekend in Boston, sent an email at 9AM and it's already turned on as per their reply.:)
     
  19. brianp6621

    brianp6621 Legend

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    Jun 13, 2007
    Yeah, that's what I thought. It isn't gone and it isn't showing in my account. I don't think he did anything.

    I shot off an email.
     
  20. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Jul 12, 2006
    Los Angeles
    If it's not on your account, then it's not set up. If it's on your account you could just refresh your services (Help -> Contact Us on the DIRECTV Web Page).
     
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