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Enable MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 13, 2010.

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  1. Flying_Hellfish

    Flying_Hellfish Cool Member

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    Jul 27, 2009
    What's the e-mail turn around time up to? I know a few pages back people said it was within an hour. I presume that has gone up since I sent a message about 4 hours ago with no response yet.
     
  2. David Ortiz

    David Ortiz Save the Clock Tower!! DBSTalk Club

    2,427
    75
    Aug 21, 2006
    Fresno, CA
    Of course now your post is in the wrong thread. ;)
    Congrats on the install going well. Now you just need to update your setup.
     
  3. steff3

    steff3 Legend

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    Jun 12, 2006

    I can tell you I sent one at 8:03 AM (PST) and they acknowledged receiving it at 9:24, but have not heard anything since, From initial email to now has been just over 4 hours. This is my third email over the last four days but this time I used the same format as others have here. We will see..............
     
  4. nino2469

    nino2469 AllStar

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    Mar 25, 2007
    I used this email template and it has been activated in less than 24 hours. I spent 1 hour and 6 transfers on the phone yesterday and finally hung up when they were going to transfer me for the 7th time.
     
  5. Rakul

    Rakul Slacker

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    Sep 3, 2007
    It seems to vary, I never received a response to one sent Friday, others are within the hour.
     
  6. Flying_Hellfish

    Flying_Hellfish Cool Member

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    Jul 27, 2009
    Interesting, I didn't even get a confirmation that they received it. Guess we will see where I stand by the time I get home tonight and I may have to play CSR roulette again.
     
  7. Rakul

    Rakul Slacker

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    Sep 3, 2007
    Good luck, also a lot of folks (myself included) had really good luck sending a note to @DirecTV on twitter.
     
  8. Flying_Hellfish

    Flying_Hellfish Cool Member

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    Jul 27, 2009
    What did you say under 160 char to let them know what you needed done? Did you include your acct # or phone # on the first contact?

    This is obviously an option I would like to try.
     
  9. Rakul

    Rakul Slacker

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    Sep 3, 2007
    Don't include anything personal in the first (public) contact, I basically said I was in BETA and want unsupported MVR activated, they followed me and I sent a DM with my phone #, few hours later it was done.
     
  10. Flying_Hellfish

    Flying_Hellfish Cool Member

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    Jul 27, 2009
    Ah, so you didn't DM at first. Got ya, I will send an @DirecTV message right now and see what happens. :)
     
  11. webhype

    webhype AllStar

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    Dec 28, 2007
    Raleigh/Durh...
    I had the same problem with the grandfathered xtra+hddvr, after going through 3 CSR's. Originally I called about the lack of a refer a friends credit (big surprise) that is now in "resolution" so I decided to wait this one out till they get there act together with my package, refer a friend and existing programming credits. Frankly I am going to have a BIG problem with Directv if the deny my Refer a friend credit as they did when I initially came on board with them 2 1/2 years ago. :nono::nono:
     
  12. MizzouTiger

    MizzouTiger Icon

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    Jan 9, 2007
    I sent my e-mail to them yesterday afternoon around 2:30 p.m. CDT and got a response back yesterday at 4:43 p.m. CDT saying that it had been escalated to a specialist to handle.

    I then got another e-mail at 11:15 a.m. CDT this morning saying that the Whole Home DVR Service had been ativated on my account. So, the total turn around time was less than 24 hours and much less painful than sitting on the phone with a CSR.:D
     
  13. prospero63

    prospero63 Godfather

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    Aug 30, 2008
    I noticed that yesterday in looking at what services I had, it did not appear that the change was made, but when I sent into "recent activity" I could see all the changes. Today, the services all reflect things properly, so it might take some time for things to update properly online...
     
  14. mikeinthekeys

    mikeinthekeys Godfather

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    Feb 9, 2007
    Got this response within an hour of sending the "canned" email:

    "Thanks for writing. You've been with us for a long time and I want to let you know that we appreciate your loyalty.
    I understand how much you would like to have the Whole Home DVR Service activated on your account. I just wanted to let you know that we received your email and I have forwarded it for special handling. A specialist will respond as soon as an agent is available (likely within 48 hours). For immediate assistance, please call us at 1-800-531-5000.
    By the way, your "MRV-Capability" flag has already been set to "U" so I didn't take any further action.
    Thanks again for writing."


    So far website still shows "call to activate" but this looks promising.
     
  15. prushing

    prushing Active Member

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    Feb 14, 2007
    Email is hit or miss too. The response to me was that it can't be done. I sent a followup DM on twitter letting them know the Employee # of my Specialist that said it couldn't be done so they could hopefully show him how it is done and help other customers.
     
  16. Flying_Hellfish

    Flying_Hellfish Cool Member

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    Jul 27, 2009
    Quick update on the twitter front, I already got a reply from them and have them following me. They asked for account info via DM (I sent my phone #) and they said they would see what they could do. Moving forward.....
     
  17. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Jul 12, 2006
    Los Angeles
    As long as the phone number matches your account there shouldn't be a problem .. unless your phone number matches two different accounts.
     
  18. jgmiller31

    jgmiller31 Mentor

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    Jun 14, 2009
    I tried calling twice last night with very bad results then I resorted to e-mail. I have yet to even receive an acknowledgment on the e-mail. So just a few minutes ago I called in an got a CSR named Roy who said he had never heard of it but was interested in following my instructions so he could learn how to do it. He confirmed it is kind of hard to find on his screen but he found it and activated it. I'm not at home so I can't verify what my boxes show but on my account page I show it's activated so I'm assuming the boxes will reflect that when I go home.

    One thing to note about the instructions, it says something to the effect of the defaults are shown on the screen. It really should say instruct the CSR to leave the defaults as is. He wanted to update them and of course I had no idea how to direct him, finally he just left them alone and it was fine.

    He was a very nice guy by the way, after he got everything set he started asking me about the MRV service and what I liked about it.
     
  19. litzdog911

    litzdog911 Well-Known Member

    12,204
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    Jun 23, 2004
    Mill Creek, WA
    Sent email this morning and had response within one hour. All set. Whole-Home DVR is now active on my acccount. Sweet!
     
  20. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    D* just joined me and I tweeted them back w/my phone number. Keeping my tweeting fingers crossed..........

    I did figure out how to word it to ask them to change my legacy pkg to activate MRV, and then put the pkg back, and keep it under 140 characters. We'll see what happens.......
     
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