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Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 13, 2010.
So is this not possible with an HR22 and an R22?
That's what I'm getting. I have an HR23 and an R22 (with HD) and they will not activate it, saying I have to upgrade the R22 to an HD receiver. I've even had two different CSRs add MRV to my account but the computer kicks it out. It's a shame too since I participated in the Beta with no problems whatsoever.
That's not what the CSR I talked to said. He understood that the R22's are MRV compatable. He just told me that since I didn't have an Actual HD reciever, HR2x, AND HD access I was not eligible to get MRV. Even though I currently have it working on my home network, at least until it gets turned off. :nono:
For the record I only have 3 R22's. I don't yet have an HD tv so I don't have a true HD reciever or Directv HD access.
I agree. That's kinda nuts. HD or SD if MRV works let it work.
Sent an email using the generic form on D's site explaining my beta participation and my desire to have it activated. Got a response 15 minutes later confirming activation. Logged in and confirmed on my account page. Piece o'cake.
Count me as another successful email attempt. It took about 3 hours from the time of my first email to when it was activated.
I have TC+ (legacy), and called to enable MRV this morning. There was no talk of having to upgrade or change my programming package in any way, other than me saying I don't want to lose my legacy programming package. The CSR indicated that would not be a problem. But.....
He proceeded to say I had to upgrade all my equipment...etc. I had already told him that his script was going to say that and it was wrong, and gave him Doug's instructions (in fact I told him all of this before we even started the process) He said, I'm sorry, I have the instructions right here in front of me on the screen and it says you have to upgrade. I then reminded him that I had warned him before we started that this was how it was going to go, and to try Doug's instructions.
I then said, go into the DORIS database and search for Whole Home DVR Service. He said "can I put you on hold for a bit"...sure. He came back and began apologizing for the misinformation he had given me. He said there were several new pages on DORIS and one of them explained how to enable MRV in unsupported mode. He then proceeded to read me a customer info script (that they have to read to you during an order), that actually stated MRV for you is unsupported, we will not service your network, you understand.....etc.
It was apparent to me at this point that they actually got it right! It took about 5 to 10 minutes after he enabled MRV for the BETA display on the receiver menu to disappear:
Menu > Setup > System Setup > Multi-Room
(when MRV is properly enabled, the Beta line in this menu will be gone, and there will only be 3 choices under Multi-Room:
where before there was a 4th line that said Beta.
I have two things left to say:
1.I am considering the full upgrade, perhaps a month or two from now, using the full SWM/DECA approach. I need to work out a few more wrinkles in the mean time before I get completely comfortable with it.
2. When D* announced they were going to charge for MRV, I was ticked. I still find it offensive. I posted at the time, I wouldn't pay an additional dime, and I guess I kept my position, as I'm now paying an additional 30 dimes (per month), but not one dime. Perhaps this was a case of me being prematurely correct about myself....sad, really.
I had a similar problem. It wasn't until I told them to access the DORIS database and search for Whole Home DVR Service, and they took the time to read the updated pages in DORIS, that they stopped telling me it couldn't be done. They even apologized for giving me the wrong info.
So, if you're having problems, tell them to bring up DORIS, and to be sure they read the updated information, as it even has a script that they read to the customer telling them that what they are ordering is unsupported, and they will not help you with your home networking issues, etc..
This was done this morning at about 9:30 a.m. central, and the CSR said they have updated DORIS policies. (maybe this will clear things up for us home networkers)
email FAIL for me.
1st attempt - got a generic canned response within about an hour
2nd attempt - no response (about 16 hours now)
Email approach worked for me! I used the text from cforrest and it went through with no problems.
This is the response I got to an e-mail I sent (used a form I saw here). Is the CSR correct? I don't think I have to change packages, right??
"Thanks for writing. I understand your concerns about activating Whole-Home DVR Service. I would be glad to provide you with some important information. DIRECTV no longer offers the programming package that you subscribe to and our systems do not allow customers to add Whole-Home DVR Service to an expired package. In order to do so, you'll need to change your programming to one of our current packages. You can compare our new packages and change to the one that suits you best at directv.com/packages. In addition, please note that PLUS HD DVR is a base package that we no longer offer, but since you're already a customer, you continue to receive it. If you switch your base package from PLUS HD DVR to a different one, we will no longer be able to reinstate this package on your account. Once you have a current package, please write us back so we can add Whole-Home DVR Service to your account. For immediate assistance, you may call Customer Service at 1-800-531-5000. Thanks again for writing."
I received the same reply. Not word for word but basically saying I need to change my package before they could add it.
Giving this a shot for my 3rd attempt.
I'm actually getting some indications that folks with 'Choice Xtra plus HDDVR' may have to change packages regardless of how you contact DIRECTV. Don't take this as absolute as your mileage may vary .. however, don't be shocked if this happens. I think DIRECTV is starting to learn how to do this in unsupported mode and that they are working on a more consistent approach. It will still take longer for it to become second nature, though, so I still expect posts on the inconsistency for a bit longer.
Hey Doug, what are the chances of getting MRV without HD access down the road?
This unfortunately is looking to be true, they fixed it for me with this package and I saw it turn on online, but I just lost it and I see activity online with a MVR disconnect to.
I called in and was "Authorized" last week. Just got an on screen message that Beta is over. Went to status and now it says "Not Authorized" call Directv. When I was authorized a $2.00 charge cam up on my account and I paid it with a Visa.
Unlikely .. You're supposed to have HD to get MRV and I doubt you'd be able to find anyone that could turn it on for you.
Hmmm .. Good information. If folks who think they were set are seeing this, the bundled package may be the reason.
I had Choice Xtra plus HDDVR. I had the DECA hardware installed on this past Tuesday. Today, just after 2 p.m. EDT, I received a message saying the MRV beta had now ended. After being bounced around from customer serivce to technical support to programming and speaking to a supervisor, I had to change my base package from an expired package to a current package. I did not advise them on how to do it in an unsupported mode, since they installed the DECA hardware.