The only package that I'm sure has a problem is the Choice Xtra + HDDVR package. All other legacy packages do not appear to have this problem (although there could be others). The problem is that these packages have the 'HD Service' flag turned off. I suspect so that you don't get billed the $10 HD Service fee. But HD service is allowed with that package. You can check by going into the web page and looking under 'HD Service' If it is asking you to activate, then the flag is NOT set for you. The following flags MUST be set before you can add Whole Home DVR Service to your account .. HD Service, DVR Service, MRV Compatibility. Those with Choice Xtra + HDDVR are missing the HD Service flag and Whole Home DVR Service will remain grayed out. The workaround if you want to add it now (without waiting for DIRECTV to fix - or not fix - the problem) is to convert your Choice Xtra + HDDVR service to Choice Xtra with HD Service & DVR Service added. If you do this, it will cost you $1/month more for your base package. However, all of the right flags will be set now and then you can add the whole home DVR service to your account. yes, it's a bit convoluted, but it is one way to make sure you are all set.