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Enable MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 13, 2010.

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  1. barryb

    barryb New Member

    2,937
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    Aug 26, 2007
    You really are awesome VOS. Don't forget that.

    SWM8 will go nicely in the motorhome. All I will need is one more DECA, two if I decide to add a third box.

    Perhaps DirecTV can sponsor me. ;) :p

    (I was told no SWM16 for me on this run)
     
  2. xmetalx

    xmetalx Godfather

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    Jun 3, 2009
    Any new receiver you get is going to have a 24 month contract with it, including an H20 to H21-24 upgrade for Whole Home DVR.
     
  3. Everyperson

    Everyperson AllStar

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    Nov 26, 2006
  4. Game Fan

    Game Fan Baseball Is Life

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    Sep 8, 2007
    I just spent 30 minutes on the phone with a front line CSR. Bless her heart, she had no clue and couldn't follow the instructions. I could tell she was getting frustrated. She finally transferred me to technical. Took about ten minutes and he had me set up. He did try to get me to go the DECA route. I politely said no thanks.

    For everyone trying this. Be patient and above all else, BE NICE. The CSR's obviously haven't been trained to do this. Good luck!
     
  5. TOakley1

    TOakley1 AllStar

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    Feb 1, 2007
    I guess I'm one of the lucky ones. The CSR I called didn't know how to set it up without DECA, but was more than willing to listen. I gave her Doug's instructions and she found it right away.

    She was very grateful to learn how to enable the MRV flag since she had been receiving a lot of calls and couldn't help anyone without scheduling DECA installs.
     
  6. boatbumm

    boatbumm Mentor

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    Aug 10, 2005
    Thanks to all for sharing their knowledge and experience in this thread!

    Using Doug's script in Post #1, I was able to explain to the CSR what I wanted, and to get her to look for the "Account Attributes" drop down selection. She said she didn't have that option, and would have to get her supervisor to do it. After about 5 min on hold, the call dropped. :(

    Now begins call #2, about 20 min later. Different CSR, same request, and she came back with "it's already activated on your account." Checked the HR20-700 I was sitting in front of, and lo and behold, the "Authorized" magic word was there in the Multi-Room Status screen and all beta references were gone.

    Bottom line is that call #1 did the trick, even with the disconnect! :)

    -Parker
     
  7. jpx5

    jpx5 Legend

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    Jul 24, 2007
    Central New...
    Call took about 10 min. The CSR knew what I was talking about. He suggested that I might NOT want to use my home network because it would not be suppported by Directv. I told him I have been using MRV in beta with no trouble, he said OK and an hour later my DVRs were authorized.
     
  8. infounlim

    infounlim Mentor

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    Mar 5, 2009
    This worked for me. Completed call in about 8 min.
     
  9. LGM2007

    LGM2007 Godfather

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    Dec 17, 2006
    Maine
    Apparently the word--and process--is getting out. When I called, I was told the CSR can no longer get into the Accounts Attributes, but they had another way of doing it now. This was the first one Marco has done and it took about 3 minutes and I had Multi-Room Authorized. He even quoted DBSTalk, and said you just saved yourself $150--but of course are unsupported. I thanked him and he thanked me for showing him something.
     
  10. gregftlaud

    gregftlaud Hall Of Fame

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    Nov 20, 2005
    Something odd/interesting happened in the setup menu for the multi view status on my dvr's. When I had the CSR add the 3/month charge and activate MRV on my dvr's .....the status changed from beta to activated. Now it says authorized. Is that normal?

    Greg
     
  11. JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

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    Dec 11, 2006
    Long Island, NY
    Yes Im seeing the same thing now
     
  12. HRJustin

    HRJustin Godfather

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    Mar 5, 2009
    well I finally got a CSR willing to listen to me and find where to set the unsupported flag. Of course I pretty much knew it wouldn't work because HD access is required. So much for that requirement being waved in local 72 swap markets since I also have a currently offered programming package. I guess I am out of luck for having MRV now until we actually need the HD service. Its a shame they could have made the $3 more a month for MRV at least. So for me to use MRV in my market I basically need to pay $13 even though I have all HD capable equipment. I have had MRV working great since i hooked it up hardwired without HD access this far. :nono2::nono2::(:(

    EDIT: If someone else here is a CSR and can confirm that the HD flag is required to add the MRV charge please let me know. It just seems like a shame to force HD on me just to be able to use MRV on my own network. I could see forcing HD if they need to come out and do a DECA install.
     
  13. PCampbell

    PCampbell Icon

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    Nov 18, 2006
    Just got off the phone with a CSR and told here about Dougs script and she knew how to do it. For some reason the system gave here a bit of hard time but she got around it and set it up. I went to the web site and is on my account. Great job on her part, done in one call!
     
  14. xmetalx

    xmetalx Godfather

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    Jun 3, 2009
    Glad to hear most of you are getting it done successfully with somewhat minimal hassle :)
     
  15. gregftlaud

    gregftlaud Hall Of Fame

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    Nov 20, 2005
    Maybe the CSR's are getting training on the homenetworking people......or so many of us are calling in to activate it word is spreading in the csr call centers.
     
  16. HDTVsportsfan

    HDTVsportsfan New Member

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    Nov 29, 2005
    I think I've seen Doug already post this a couple of times over several of the current MRV threads. He's not a CSR...but i would certainly take his word on it.
     
  17. rrrick8

    rrrick8 Hall Of Fame

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    Mar 20, 2007
    That's why I've been waiting until the last couple of days before I call. Let the CSR's get some on-the-job-training.

    I'll call tomorrow.
     
  18. Mr.Pibb

    Mr.Pibb Cool Member

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    Jun 20, 2007
    OK, I just spent probably 30 minutes on the phone with a CSR. I called in, using the script. Since I had an older package, eventually she had to put me on the newer package at $1 more a month. She REALLY wanted to figure it out, and was reading comments from other orders and entries from other CSR's. In the end, she finally figured it out, and REPEATEDLY thanked me for being patient and for "teaching her" something. She also made a comment that they rolled out this new service without giving them any training on it. Just a reminder (it's in the instructions)...they have to log out of your account completely and then go back in for it to show for them. She just tried a "refresh" initially and it still didn't show that she could turn this service on.

    Anyway, I came away from the whole call very satisfied with the level of service this CSR delivered.
     
  19. webcrawlr

    webcrawlr Cool Member

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    Aug 31, 2007
    No instructions or guidance needed for me. Simply said I was part of the beta and wanted Whole Home DVR Services without DECA. I was placed on hold for about 5 minutes and he came back and said I was all set. About 30 seconds later I logged in to my account and it shows being enabled. Thanks Doug for making this thread with the heads up (and to everyone else that provided input)!
     
  20. swyman18

    swyman18 Legend

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    Jan 12, 2009
    I can also report success via the email method... First email sent Friday, and they responded back saying they can activate the service but they strongly recommended the DECA upgrade and if I did not opt for the upgrade, it would be unsupported. They asked me to reply back comfirming I was aware of this and that I definately just wanted the service activated. I replied back thanking them for the information, and I was indeed confirming I wanted it activated as 'unsupported'. Just checked today, and it is now enabled on the website, and beta is gone from my menus. All looks good.
     
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