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Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. May 21, 2010 #221 of 1195
    carlsbad_bolt_fan

    carlsbad_bolt_fan Icon

    798
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    May 18, 2004
    Carlsbad, CA
    From my email today:

    Looks like I need to change things. Never mind the fact I did change my programming last year to lower my bill.
     
  2. May 21, 2010 #222 of 1195
    loveshockey

    loveshockey Godfather

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    you don't need to change things...they are LYING to you!!!!
     
  3. May 21, 2010 #223 of 1195
    cashoe

    cashoe Legend

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    Apr 26, 2007
    Sent an email using script in 1st post at 11PM last night. Got my activation & email about 2PM today.
     
  4. May 21, 2010 #224 of 1195
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Since you are using your own home networking for MRV (well, were using), perhaps the reason that you say "It doesn't work that great" has more to do with your environment than DIRECTV. Most folks are getting great results with DECA ..
     
  5. May 21, 2010 #225 of 1195
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Yay! ... Maybe, just maybe it's starting to come together.
     
  6. May 21, 2010 #226 of 1195
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    It's not clear from your post .. 7 R22s or you have an HR22?

    In any event, you need a minimum of 1 eligible HD DVR and 1 eligible HD Receiver. The latter is satisfied by a second eligible HD DVR.

    The R22, unfortunately, is considered an SD DVR and NOT an HD DVR. If you really have one HR20 and 7 R22s, then you are one eligible HD Receiver away from the minimum requirements. Yeah, it sucks, but that is the benchmark that DIRECTV has set.
     
  7. May 21, 2010 #227 of 1195
    mgmrick

    mgmrick AllStar

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    Oct 19, 2004
    My email did not work now I need to call and keep calling till I find A CSR that knows how to do it...urgh
     
  8. May 21, 2010 #228 of 1195
    beanpoppa

    beanpoppa Cool Member

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    Aug 22, 2008
    Just got an email response that my grandfathered TC+ package can't be added to in any way, and I need to 'upgrade' to a current package as well. I would have been ok with them increasing my bill $3/mo for the service, but now they are forcing me to reevaluate my service with them. I am invested with 5 DVR's with them, so I'm unlikely to switch to FiOS right now, but with the amount of stuff we watch on Netflix now, this is a good opportunity for me to downgrade my package. Thanks, D*!
     
  9. May 21, 2010 #229 of 1195
    terster

    terster New Member

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    Jan 22, 2007
    Hi. I called at lunch and did exactly as told here.

    I said that i was a beta tester for the multi-room and that last night this particular service was turned off.

    I said that i understand that the service is unsupported and that it costs $3.00/mo and i'm ok with that.

    I said, "I know this is a new service for you guys and i actually have the instructions on how to go into my account and turn this service back on, if you are still a bit unfamiliar with the process. I had this service last night and it was turned off, so all i need you to do is go in and turn it on, make it 'live'".

    I then i asked the questions:

    "Do you know how to go into the DORIS database?"
    --- she said, "YES"
    I said, "Pull up the article 'Whole Home DVR Service'"
    --- she said, "Ok"
    I said, "Go to the link "Adding Whole Home DVR Service, do you see it?"
    --- she said, "I do and it says i need to verify you have the equipment..."

    and after veritying i had the equipment, that i was a beta tester she put me on hold for a moment to get the help of a supervisor and came back and said, "Well, that was a lot easier than i thought. There's actually a check box that says, "LIVE" and all i had to do was check it and then do a "Save".

    So i had her back out of my account and then go back in and violla... it saved and (pray) when i get home today, i should be back on.

    So thanks very much for the information posted here.


    My first call to DTV, prior to reading these forums... they wanted me to upgrade my programming from Total Choice to something else. They then wanted me to upgrade my HR21 DVR unit so that it's the same as my other HR22 Unit.

    I complained that both units worked fine but she was insistant that my HR21 was not compatible and i'd have to upgrade for $99, but... she's allow me a one time credit back of $99 to offset the cost. There would also be a mandatory $49.95 install charge even though i can hook it up myself. OH YEAH, don't forget that i'd be starting a NEW 2 year contract to boot!

    So, i was not happy, i started digging and found this forum... i called them over lunch and said exactly what was posted for the email contact... and the girl was awesome.

    So again, thanks!

    terster
     
  10. May 21, 2010 #230 of 1195
    NetRaider

    NetRaider Mentor

    45
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    Aug 31, 2007
    Ask for Network Group!!!
     
  11. May 21, 2010 #231 of 1195
    loveshockey

    loveshockey Godfather

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    Feb 24, 2008
    Lancaster, NY
    I have the PLUS HD DVR package...after getting no response on an email after 5 hours, and based on this post, I called in last night and talked to tech support...

    She tried to upgrade me to a "multiswtich" and I said, "No I don't need one...I'm using my exisiting network"...She said yes, you do...I said, "I need a supervisor"...she said ok and started typing something...after about a minute she said the supervisor has authorized her to make the change(she must've been instant messaging with him)...

    So, after upgrading my package and then ordering MRV, we had to then reset the receivers and refresh my services, then she put me back to my original PLUS HD DVR package...
     
  12. May 21, 2010 #232 of 1195
    Steveknj

    Steveknj Icon

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    Nov 14, 2006
    So I sent my email this morning and got back the usual reply as posted here, but that I need to upgrade:

    So, in order to get the SAME programming as Total Choice Plus, which package do I need to "upgrade" to?
     
  13. May 21, 2010 #233 of 1195
    mgmrick

    mgmrick AllStar

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    Oct 19, 2004
    That is right 7r22's and 1 hr20...so even though beta worked fine it will no longer work with out spending 200 bucks for another dvr...no 3 bucks from me dtv
     
  14. May 21, 2010 #234 of 1195
    loveshockey

    loveshockey Godfather

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    Feb 24, 2008
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    see my post above yours...
     
  15. May 21, 2010 #235 of 1195
    bobcamp1

    bobcamp1 Icon

    896
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    Nov 8, 2007
    It looks like you have to have HD service for this to work. Can anyone confirm that?

    I am in a HD-locals-only zone (formerly known as 72.5 locals). I have all HD equipment, but have not signed up for HD.

    If I have to sign up for HD as well, that's $13/month extra for me and not worth it. Until I get an HDTV anyway. :)
     
  16. May 21, 2010 #236 of 1195
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Some people have had success getting PLUS HD DVR put back, others haven't .. Some that have had success ended up having MRV turned off about the same time the Beta stopped (is it related? :shrug:) .. Hopefully it will stick, I actually wonder if this will even be possible long term. Hopefully. I know if I were in this situation (I'm not, due to having Lifetime DVR Service), I would probably just give in and change to the unbundled package. $12/yr isn't worth the trouble to fight in my mind .. But that's me, everyone has different values and I can respect that folks that want to see this through.
     
  17. May 21, 2010 #237 of 1195
    pfp

    pfp Whatever

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    You don't need to change programming. You just need to play CSR roulette till you get one that will do it. Frustrating is an understatement!
     
  18. May 21, 2010 #238 of 1195
    jeproks

    jeproks Cool Member

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    Apr 21, 2008
    I have 3 HR22 and 1 HR10 and the CS rep I spoke to did the attribute change but the MRV option was still grayed out. She spoke to her supervisor and she was told that because I have a HR10 on my account, it needs to be swapped out before MRV can be activated. She went as far as removing the HR10 on my account but cannot get MRV enabled. I don't want to pay for a new receiver and have a new 2 yr commitment. I might try the email way. Anybody else with similar setup as mine that got it activated? TIA
     
  19. May 21, 2010 #239 of 1195
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I'm seeing this more and more and it's a :scratchin for me.

    I didn't think TC+ was in the same boat as PLUS HD DVR.
     
  20. May 21, 2010 #240 of 1195
    loveshockey

    loveshockey Godfather

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    Feb 24, 2008
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    hmm...lets multiply $12 per year by everyone that has to upgrade....probably a lot of EXTRA money DIRECTV isn't entitled to...
     
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