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Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. May 20, 2010 #21 of 1195
    jba115

    jba115 Godfather

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    As I mentioned ealier, on my 3rd CSR call Tuesday night, I set it up as verified by email the next morning. When I checked my account, the only place Connected Home showed up was in recent orders, nothing under my services, programming (which is Premier), anywhere. And nowhere does it say "unsupported" or "u". However it is working fine, as it has recently. The only changes I believe are that there is no longer a deisngation of which DVR recorded the shows (as of the change Wednesday) and the "beta" line no longer appears under MRV. Does this look right to you all?
     
  2. May 20, 2010 #22 of 1195
    leww37334

    leww37334 Hall Of Fame

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    I do NOT have a legacy package, two CSR's knew nothing about this, both told me I had to upgrade my equipment to the whole home DVR configuration, I have now tried the email approach. we will see what happens.
     
  3. May 20, 2010 #23 of 1195
    hasan

    hasan Well-Known Member

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    The only place I can see Whole Home DVR Services or anything even remotely resembling what we are doing is in the same place "Recent Activity", which shows the following:

    05/20/2010 XXXXXXXX4710 DIRECTV Whole-Home DVR Service - Charge $1.10 $0.07

    Of course, something shows on the first tab, Current Balance ($1.17), but there is no explanation of what it's for. Looking above, it is the total of the prorated charge and taxes for $1.17.

    Other than the fact that my receiver menus are right, they show status is OK, (beta is missing as it should be), I would have no clue that the "Whole Home DVR Service" has been authorized. It is not present on the D* web site, under the Programming, Services, Extra, or Other tabs. Nothing tells me I have it but "Recent Activity"

    ...at least I got it authorized, the authorization appears to be "holding", and of course, it actually works!
     
  4. May 20, 2010 #24 of 1195
    pfp

    pfp Whatever

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    This is the response I got to an email request sent a few hours ago.
    I also have Lifetime DVR service (wonder if that causes an issue).

    Trying again.
     
  5. May 20, 2010 #25 of 1195
    JayDog08

    JayDog08 Mentor

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    I'm confused. So is the consensus that we need to upgrade to Choice Ultimate if we have Choice Xtra with HDDVR service? Or can we temporarily change it to another package and then change it back to Choice Xtra after the flag is set?
     
  6. May 20, 2010 #26 of 1195
    jba115

    jba115 Godfather

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    Glad to see I'm not crazy. And yes, it's good to see that it is working. Thanks
     
  7. May 20, 2010 #27 of 1195
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    No, there is a legacy package called 'Choice Xtra plus HDDVR' If (and I think only if) you have this package, you will probably have to change it to

    Choice Xtra
    -) Add HD Access
    -) Add DVR Access

    In other words, 3 line items on your statement instead of a single line item.

    The cost is $1/month more in unbundled form than in bundled (legacy) form. Otherwise, they are the same package.
     
  8. May 20, 2010 #28 of 1195
    dwcolvin

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    Choice Xtra plus the HD service plus the DVR service is the same thing, for $1 more.
     
  9. May 20, 2010 #29 of 1195
    mdriskell

    mdriskell AllStar

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    Revisiting this thread...I guess I may run into an issue with the request I submitted as I have the Choice Xtra plus HDDVR package. I don't want to change as that would add $20 to my bill just to have MRV (10 HD, 7 DVR, 3 MRV) ouch.
     
  10. May 20, 2010 #30 of 1195
    rob316

    rob316 Legend

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    That's BS, I will not upgrade my package if I don't have to. I am already paying the extra 3 bucks what else do they want.
     
  11. May 20, 2010 #31 of 1195
    pfp

    pfp Whatever

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    agree 100%
     
  12. May 20, 2010 #32 of 1195
    leww37334

    leww37334 Hall Of Fame

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    glad to see this is working so well........
     
  13. May 20, 2010 #33 of 1195
    hasan

    hasan Well-Known Member

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    I did find it in another location:

    When you are on the My Services tab, look at the top of the detail box in Blue/Aqua lettering. There are 3 links: HD, DVR, Whole Home DVR (which is gray on my account). Click on the Whole Home DVR link and it will take you to a screen that shows you are subscribed

    Under the price of $3.00 it shows "Currently Activated".

    Why this info is buried under links above the account detail mystifies me. It should be listed as a service directly on the detail screen.

    Try it.
     
  14. May 20, 2010 #34 of 1195
    pappy97

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    The top quote seemingly contradicts the bottom quote. Who is right?




     
  15. May 20, 2010 #35 of 1195
    hasan

    hasan Well-Known Member

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    I think Doug may have gotten it backwards. The reason so many of us stayed with TC+, without going with TC+/HD-DVR bundled is that we saved a dollar a month, without losing anything.

    At least that's why I stayed, and I'm going to feel like an idiot if I stayed so I could pay an additional buck a month for nothing.

    Unbundled TC+ is a buck cheaper than bundled with HD-DVR, or I've been screwing myself for a couple of years. :)
     
  16. May 20, 2010 #36 of 1195
    rob316

    rob316 Legend

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    In this economy saving 12 bucks a year is good enough for me.:lol:
     
  17. May 20, 2010 #37 of 1195
    rob316

    rob316 Legend

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    Ok so per Doug's instructions I emailed DTV support to have me switched to MRV Unsupported, will they email me call me when its' completed? I am at work right now so I cannot check. Well there is another notification which I hope doesn't happen, the wife calling me screaming that MRV does not work. :eek2:
     
  18. May 20, 2010 #38 of 1195
    hbkbiggestfan

    hbkbiggestfan Godfather

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    Thanks Doug. Email sent. We shall see...
     
  19. May 20, 2010 #39 of 1195
    pyrettablaze

    pyrettablaze AllStar

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    ok so my MRV experience.

    Of course mine stopped working today too. So i call to order as it says. They try to say i need to buy a $99 dollar upgrade package.

    I said "well it was working yesterday, why would I need new equipment?"

    They said, "so you can have the Swim network."?

    I said, "Just add the MRV to my package without selling me the upgrade!"

    She said that "it would not let her."

    I said "Is my current package expired?"

    she said "Yes!"

    I told her "that is why!"

    So I added the new package, for 1 dollar more as stated before, and the MRV would add to my account. It is now active for a cost of 4 more dollars a month.

    Now, to find out what t his Swim network is!
     
  20. May 20, 2010 #40 of 1195
    rob316

    rob316 Legend

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    :lol::lol::lol::lol:
     
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