1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

Thread Status:
Not open for further replies.
  1. Jun 18, 2010 #561 of 1195
    kdebello

    kdebello Cool Member

    10
    0
    Jan 3, 2008
    Used MRV during the beta flawlessly. Networked my house for it. When the beta ended, I called Directv only to be given the run around.

    Did the email thing, no dice. Called up 5 times, no dice. Called again and found someone who got it to work in a few minutes. 2 days later, MRV not working again.

    My main problem is not that they can't get MRV to work, but that I get a different reason each time. I was told my receiver cannot be authorized and I need new ones. Currently we have 2 HR22's.

    It seems as though the CSRs don't know what "unsupported" means, they don't know what equipment we need, and their only answer is to push an upgrade on us.
     
  2. Jun 18, 2010 #562 of 1195
    ssandhoops

    ssandhoops AllStar

    106
    2
    Dec 2, 2007
    I called regarding Sunday Ticket and to ask for the 24 month HD fee credit (which I got) and thought I'd see if they could activate the wholehome DVR service using my existing network also. CSR could not figure out how to do it. I said no problem and ended the call then remembered this thread and tried the suggested email. Within 15 minutes I had a reply and wholehome DVR service activated. The email route is definitely the way to go.
     
  3. Jun 19, 2010 #563 of 1195
    xmguy

    xmguy New Member

    2,027
    6
    Mar 26, 2008
    Middle, TN
    Call the Rentention dept. Have them add it for you. If they can't do it ask to speak with a manager.
     
  4. Jun 19, 2010 #564 of 1195
    nathj

    nathj New Member

    1
    0
    Jun 19, 2010
    Thank you.
    I had previously called Directv about adding MRV and was told that I needed all this new equipment. A few days later, I browsed your forum (was not a member at the time) and saw the information on e-mailing the request. I sent the email and 1 hour later I was up and running. This is really a great forum and I am happy to be a new member. Thanks again.
     
  5. Jun 19, 2010 #565 of 1195
    xmguy

    xmguy New Member

    2,027
    6
    Mar 26, 2008
    Middle, TN
    Glad it worked. Welcome to DBSTalk.com :D
     
  6. Jun 20, 2010 #566 of 1195
    hasan

    hasan Well-Known Member

    5,957
    54
    Sep 22, 2006
    Ogden, IA
    This place is a gold mine for anyone with D* equipment. It is also addictive.:)
     
  7. Jun 20, 2010 #567 of 1195
    RoyGBiv

    RoyGBiv Icon

    685
    6
    Jul 24, 2007
    I thought I'd share my experience getting MRV activated.

    I know that the preferred method now to active MRV over ethernet instead of DECA is e-mail, but yesterday I wanted to activate it, and I had no idea how long the e-mail route would take, so I tried calling. The CSR I got was nice, polite, and knowledgeable. When I told him what I wanted, he said he could do it, but I had to understand that it wouldn't be supported, and they recommended the DECA option. I declined, and he said, "OK, but you can always switch to DECA when you want to." I said, "OK," and he went on, "Just give me a moment." Not really sure what he was doing I figured I would make small talk and see if he really knew what he was doing. I told him I had read on the internet that most CSRs weren't sure how to do this, and I was glad I'd found one who did. His response was "Well, we all know how to do this. I know that information you're talking about, and it's proprietary information for DirecTV CSRs and shouldn't be on the web in the first place." He seemed pretty pissed off I was questioning anything a CSR might or might not know how to do, so I just shut up and let him proceed.

    In about two more minutes he was done. I checked my account, and MRV was added, and I went to my 3 DVRs, and without my going into the menu, each one automatically was reset to show all three DVR playlists when hitting "list." I checked, and each one is working perfectly.

    SMK
     
  8. Jun 20, 2010 #568 of 1195
    hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    :welcome_s

    Enjoy the wealth of information here - many folks are here to help.
     
  9. Jun 20, 2010 #569 of 1195
    xmetalx

    xmetalx Godfather

    289
    0
    Jun 3, 2009
    RoyGBiv, yeah it really shouldnt be on the Internet. Then again, all CSR's should be fully informed of this information already, which would negate the need for any of us to explain the process.

    Also, awesome name :)
     
  10. Jun 20, 2010 #570 of 1195
    riprecked

    riprecked Mentor

    65
    0
    Oct 11, 2009
    OP you rock. Email script failed (never heard back) so I tried the call today. CSR was at first reluctant but then she checked with someone and flipped it on. Works great.

    Thanks OP!
     
  11. Jun 20, 2010 #571 of 1195
    johnclark79

    johnclark79 New Member

    1
    0
    Jun 20, 2010
    Today I had the same experience as a lot of people have mentioned on the thread - DTV wanted to charge $150 for new equipment and setup because "special filters" had to be setup. I tried the email tip within 10 minutes of saying no thanks to the charges and within 30 minutes I received a reply saying the service has been activated. I just tried it and it works like a champ. My main HDDVR is hard wired into my router and the 2nd HD receiver is using a wireless bridge - no latency or jumps even when fast forwaring through commercials :)
     
  12. Jun 20, 2010 #572 of 1195
    ttubbiola

    ttubbiola Mentor

    38
    0
    Jan 22, 2007
    I have 3 DVRs each was running over wireless and, though it would play, there were serious lags if I tried to skip, ff,etc. I just connected them to my wired gigabit switch and now it works perfectly. :joy:
     
  13. Jun 20, 2010 #573 of 1195
    arporro

    arporro New Member

    1
    0
    Jun 25, 2007
    Just wanted to say thanks for the tip! I followed your directions and now have MRV working with two HR20's on my home network. Sent the email in today (Sunday) and literally had a response within 5 minutes. Also saved $150.00 to boot. :)
     
  14. Jun 21, 2010 #574 of 1195
    AndrewCCM

    AndrewCCM New Member

    6
    0
    Mar 14, 2009
    just did the email deal for "Unsupported" and it was turned on within 10min...

    Only issue I have right now... None of my receivers can connect to the satellite... (started this morning). I believe my dual tuner multiplexer/power boost deal is defective. Tech not going to be out until Wed, so I won't be able to verify that the CSR did indeed enable the mult-room..

    Perhaps an ignorant question... But why in the heck can't we use our DVRs when there is no satellite signal? I mean, it's not like I don't have tons of stuff that I could view (recorded) while waiting days on service repair... Grrrr
     
  15. Jun 22, 2010 #575 of 1195
    Xsabresx

    Xsabresx Icon

    1,040
    4
    Oct 8, 2007
    Apparently it is hit or miss on the email. I sent one Sunday and have so far gotten no response.

    EDIT: Second email was the charm. Love the "ok, but you are on your own" email response
     
  16. Jun 22, 2010 #576 of 1195
    Kojo62

    Kojo62 AllStar

    70
    2
    Aug 9, 2007
    PA, USA
    Wow, I think I had one of the best outcomes I've read here.

    After reading this thread, I decided to give the e-mail procedure a quick try. To my surprise, I just got a reply back from D* in less than a half-hour. It contained the typical "unsupported" disclaimer and stated that Whole-Home DVR service had just been added to my account. About 5 minutes after that, my both DVRs showed Multi-Room viewing as active, and as of now, the feature is working once again for me.

    For comparison with others, I have the Total Choice Plus grandfathered package and both HD & DVR service, and I was not forced to pick a current package. I have an HR20-100 and an HR23-700 on my system (in addition to two older non HD receivers). I was a participant in the MRV beta also.

    All in all, that was really painless. I guess I got lucky on the CSR roulette wheel tonight. :)
     
  17. Jun 23, 2010 #577 of 1195
    Teacherman

    Teacherman Mentor

    36
    0
    Oct 20, 2006
    Ok, I used the email route and it was set up almost immediately the only problem I am having is that my Hr20 can see my Hr21 but the Hr21 cannot see the Hr20. Hr21 is hardwired and Hr 21 is wireless. I have reset both, made sure sharing is set on both. Any ideas?
     
  18. Jun 23, 2010 #578 of 1195
    Teacherman

    Teacherman Mentor

    36
    0
    Oct 20, 2006
    Oops, meant the Hr20 is wireless.
     
  19. Jun 25, 2010 #579 of 1195
    dodgeboy

    dodgeboy AllStar

    58
    0
    Sep 15, 2007
    This process worked perfectly for me. Was enabled within an hour or two (after 5pm) and works flawlessly. Thanks!

    Dave
     
  20. Jun 25, 2010 #580 of 1195
    tnbagwell

    tnbagwell New Member

    2
    0
    Jun 23, 2010
    I posted this question in another thread a day or so ago, but have not yet received a response...so I thought I'd try here.

    I haven't seen this issue come up, so I apologize if it's been addressed.

    I downloaded and activated the Directv2PC software, and it works great from the computer side. From the television, I could access files on my computer, which was also great. (HR 24, wired LAN.)

    I then loaded the software on the computer upstairs. Now, whenever I try to access my downstairs computer from the television, the only computer it can see is the one upstairs.

    Is there something I can do in order to see both computers (or, ideally, all 5 computers on the LAN, assuming I load the proper application on all of them.)

    Bonus Question: When I initially was able to see the downstairs computer, I was able to access a number of video files I had stored there. However, it would not play the audio for any of them. Is there some way to address this?
     
Thread Status:
Not open for further replies.

Share This Page