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Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. Jul 5, 2010 #601 of 1195
    hdtvluvr

    hdtvluvr Legend

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    I called a few days after the Beta MRV ended and got it added as unsupported since I had been using ethernet for months. I remember going online and looking at my account. Somewhere on the My Services - MRV page it showed unsupported.

    I had self installed a SWIM8 a while ago and only needed the 3 deca units, a green labeled splitter and a BSF. I was able to get these a lot cheaper than D* so I installed these myself also.

    Now My Services - MRV page simply says Currently Activated. There isn't a mention of Unsupported. Does D* somehow know I now have Deca and removed the unsupported or does it simply not show up on that page any longer.

    Can someone that still has ethernet check their account and see if there's state unsupported?
     
  2. Jul 5, 2010 #602 of 1195
    RoyGBiv

    RoyGBiv Icon

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    Jul 24, 2007
    I am using ethernet, and mine just says "actived," and makes no mention of "not supported."
    SMK
     
  3. Jul 5, 2010 #603 of 1195
    SParker

    SParker Active Member

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    Apr 27, 2002
    My Ethernet = "Currently Activated"
     
  4. Jul 17, 2010 #604 of 1195
    aldamon

    aldamon Mentor

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    Jun 23, 2006
    Thank you Doug. We now have MRV enabled on an unsupported wireless network. I thought I'd give this a try after getting the $10 HD credit. Still $7 ahead. :)

    My network is wireless only and everything seems to be working fine. The only problem I had was getting the HR20-100 to enable MRV settings. Refreshing services on the Web site and resetting fixed the problem.

    Here are some details: Our HR20-100 and HR22 are networked with DD-WRT wireless bridges (Netgear WNR834B-100NAR) in 802.11n-only mode. My router (very fast ASUS RT-N16) is running Tomato firmware and is in 40 MHz mode for maximum speed. All of the wireless devices in our house are N-only so the router never drops down to G speeds. I've also given the DirecTV boxes static IP addresses to help prevent any problems with the boxes finding each other. Fast forwarding and playing takes slightly longer than local content but otherwise remote content is indistinguishable from local content. Pretty sweet.

    We'll see how the setup holds up over time with WAF but I think folks with a robust wireless setup like mine should give it a try.
     
  5. Jul 18, 2010 #605 of 1195
    aphex

    aphex AllStar

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    Oct 30, 2007
    I don't know how much truth there is to this (none?) but 3 times now I've had a CSR tell me that "we don't enable MRV anymore unless you have the DECA upgrade". I also sent an email to DirecTV... not sure what to do at this point.
     
  6. Jul 18, 2010 #606 of 1195
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    The e-mail group has been trained to handle this request .. I'm not sure about about the CSR group.
     
  7. Jul 18, 2010 #607 of 1195
    aphex

    aphex AllStar

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    Perhaps its because I requested during the weekend? Does the email group still do their thing on the weekends?

    Update: Email just came in. Good things come to those that wait :p
     
  8. Jul 20, 2010 #608 of 1195
    hatchet

    hatchet Legend

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    May 28, 2006
    I agree. If you have a fairly healthy home network (and know the basics), why not set up MRV via home network. I've read a lot where DECA is the preferred (read: supported) method but ethernet can and does work.

    My only issue as of late (in my other thread) is I brought my second H24 online via an 8-port switch. Now, this H24 intermittently reports that the DVR has been disconnected from the network, when it hasn't AND the other H24 still has connection with the DVR, as the H24 in question SHOULD.

    I have a Linksys WRT54G router running DD-WRT but I plan to switch to Tomato as the version of DD-WRT I have is not recommended (has to do with poor wireless performance).

    Anyway, I'm not sure why the one H24 is getting "kicked" out while the other H24 seems fine. And why the issue is intermittent.
     
  9. Jul 20, 2010 #609 of 1195
    DJConan

    DJConan Legend

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    Sep 14, 2006
    About 90 minutes ago, I did my request via E-Mail and just received my confirmation and verified that the service was activated. I have the TC+ package and the e-mail was all that was necessary. Very easy.
     
  10. Jul 20, 2010 #610 of 1195
    stevendsnyder

    stevendsnyder Mentor

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    Aug 24, 2004
    Cincinnati,OH
    Wish I had seen these instructions before my call to Customer Service, but I was able get Whole Home DVR activated by talking them through what equipment I had and that I had been part of the beta. They did have to pull in another CSR who had access to activate the unsupported flag on my account. A little effort, but well worth the benefits.
     
  11. Jul 21, 2010 #611 of 1195
    waylonrobert

    waylonrobert AllStar

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    Apr 22, 2010
    I have a question: is it possible to use BOTH DECA and ethernet? Reason being I have a receiver outside that I don't want to bother running ethernet lines to. The receivers inside have ethernet lines running to them from a wiring closet (I had the beta before). Can I call/e-mail to enable ethernet, but then also use DECA simultaneously?
     
  12. Jul 21, 2010 #612 of 1195
    BK89

    BK89 Legend

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    Sep 18, 2007
    So I was somehow booted from whole home dvr on my account. I just called and they will not add it back unless I pay to upgrade to SWM and DECA. I am pretty pissed right now. I was part of the BETA. Basically the CSR just told me they don't want my $3 a month because I am on Ethernet. What a joke!! :mad:

    EDIT - Well I figured why not try sending the email again and sure enough within 10 minutes I was authorized again for MRV. I would just love to call back the CSR i talked to in technical support and have her check my MRV status right now after she said there is no way to enable it. Seriously, can DirecTV please get their CSRs all on one page. These problems seem to happen a lot!

    BTW - how great is DBSTalk.com when it comes to stuff like this. A big thank you to all the mods and contributors to this great resource!!
     
  13. Jul 22, 2010 #613 of 1195
    aldamon

    aldamon Mentor

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    Jun 23, 2006
    Or in my case, 802.11n. Five days without any problems so far.

    Hope this doesn't happen to me.
     
  14. Jul 23, 2010 #614 of 1195
    samw

    samw Cool Member

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    Jan 6, 2007
    Can you get "unsupported" MRV activated if you were not part of the beta program? Does the email route work in this case?
     
  15. Jul 23, 2010 #615 of 1195
    waylonrobert

    waylonrobert AllStar

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    Apr 22, 2010
    They have no way of knowing whether or not you were in the beta program. E-mail has been confirmed by multiple users here to be successful.
     
  16. Jul 23, 2010 #616 of 1195
    aldamon

    aldamon Mentor

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    Jun 23, 2006
    Yes.
     
  17. Jul 25, 2010 #617 of 1195
    sprkeng

    sprkeng New Member

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    May 12, 2009
    It worked great. Thanks to all the members for your help.

    I sent my email to D*TV and within 24 hours my MRV home networking service was activated.

    Thanks again to you all.
     
  18. Jul 26, 2010 #618 of 1195
    aquatic

    aquatic Cool Member

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    Nov 3, 2005
    The new 8 port Switch..is it one of the new "Green" Switches? I've found a few where if the switch doesn't detect traffic, then it'll do fun things to the port (from the DLINK site):

    This *COULD* be your issue. Check the switch docs--maybe there's a way to turn the green off. :)
     
  19. Jul 26, 2010 #619 of 1195
    seanford

    seanford New Member

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    Jun 7, 2007
    use the email method...was up and running in under an hour
     
  20. Jul 27, 2010 #620 of 1195
    njs092682

    njs092682 AllStar

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    Sep 23, 2007
    very confused. Both my receivers are networked via the Linksys wireless n "Directv official" adapters. They both work great. I want to get the MRV working for them. This thread seems to say my legacy Choice Xtra plus HDDVR package I have will need updated to a current package. Yet, many posters here (including on this very page) say they have the same package as me, e-mailed a CSR, and had success without changing a thing in their package.

    Sorry, I've read much of this thread, and am just confused. I know I should e-mail. Can someone please post or pm me the message in its entirety they sent and successfully got Directv to add the MRV to their account? Especially if you are one of the many people who have the legacy Choice Xtra plus HDDVR package and e-mailed and had success?

    Thanks, and sorry for my confusion!
     
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