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Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.
Still waiting for a reply from D*. Still don't have it enabled on my account.
Sent off the email per instructions earlier this morning.
Just got this reply;
Thank you for writing. We will be happy to assist you with adding the Whole-Home DVR service. To clarify your statement about DIRECTV supporting network based Whole-Home DVR, DIRECTV has not supported and does not have plans to support network based Whole-Home DVR. As such, we will be unable to provide additional support (troubleshooting) specific to the network based Whole-Home DVR Service. For questions about this set up, please seek assistance in our technical forum at //forums.directv.com/pe/index.jsp
Please be assured that we already have added the Whole-Home DVR service to your account.The service changes to your account will be reflected on your next DIRECTV bill, or you can see them immediately by signing into your DIRECTV account online at directv.com/mydirectv and clicking on "Activity Since Last Bill" in the My Account column.
Because DIRECTV bills you for service at the start of your billing period, any changes that are made mid month, such as adding or removing a service, will show as charges or credits from the day the change occurred to the end of that 30 day period. Your next bill will reflect a partial charge and a full 30 day charge of $3.00 for the Whole-Home DVR service.
Thank you again for writing and participating in the Cutting Edge user group.
I am not home to check anything but this response is very unclear to me as to whether this CSR activated unsupported mode for me or just added the $3 monthly charge.
What do you think?
They can't just add the $3 charge without activating the service. The response is perfectly clear.
Actually they can and did. Until recently they've been charging me $3/month for this service but never tried to sell me at the time the needed equipment to make it work. I'm not good at looking at my bill every month so I've been paying for a service I technically wasn't able to use.
They can't and didn't.
Just because you didn't have the proper equipment doesn't mean that the service wasn't active. Two very different things.
Still have not recieved a response from my second e-mail almost 24 hours ago to D*, so I sent another about an hour and half ago. Just checked my e-mail, and they responded, and said that it is now activated. I checked on my account on D*'s website, and it says "Currently Activated". By the way I have Total Choice +HDDVR. Don't know if that's still an issue for some.
So is the email still the route to go if I have Deca compatible equipment (HR24 and H24) and SWM? I checked on the website under services and the option to activate it is grayed out.
Sent the email and they responded and had me activated about 4 hours later.
I'm a new DirecTV customer (few months) and am just hearing about the MRV process. I have 2 HD DVR and 1 HD RCVR boxes (setup reads HR23/700). I'm trying to understand what I need to do to get the MVR process set up on my equipment. I've seen posts about home networking or calling for equipment and varying costs, etc. etc. Maybe you folks could get me headed in the right direction please! Thanks!!
I'll give you the same advice I gave you on AVS: call DirecTV and let them do it. It's the only way you'll be officially supported, and since your receivers aren't networked now, it probably won't even cost that much more than doing it yourself.
Thanks again Jeremy.
Anyone else have a thought or suggestion?
+1 (and Jeremy and I don't usually agree on a lot of things! )
But, if you are going to do it yourself, the cheapest route would be to go with ethernet. Run an ethernet cable to each receiver from your router. I would not recommend using PowerLine or wireless ethernet adapters as you will probably not get the bandwidth needed for streaming HD programming. E-mail DirecTV and request that you have unsupported MRV turned on. If you have issues with it though, DirecTV will not help you out at all. If you can't run ethernet to each receiver, call up DirecTV and get the Whole Home Upgrade using DECA as it will be cheaper to go through them than a DIY upgrade.
Thanks for taking the time!
I had been running unsupported MRV w/ my 2 HR20-100s but recently had them upgraded to HR24-200s; can/will unsupported MRV still work on the HR24s and if so, is there anything special I'll need to do on the HR24s to get MRV to work on them? I ask because the installer could not get MRV to work on the HR24s via the built-in DECA; is this because somehow my account has my Whole-Home service flagged as unsupported?
I'd prefer to use the unsupported MRV option on my HR24s since then I can do both MRV and D* On-Demand/Apps w/o the need for the DECA Broadband module, which for whatever reason was included in my Movers Connection install even though I had not requested it--guess it may have been because I currently have the Whole-Home service on my account.
"MRV" isn't tied to what type network you're using. It's tied to the account.
If everything is ethernet, it should work. Connecting ethernet to the 24 disables the internal DECA.
Does he need to reboot to have the HR24 pick up the Ethernet port activity?
Don "seems I read that somewhere" Bolton
He might. Normally everyone is trying to get them back on DECA from having the ethernet cable being connected by mistake.
Cool--thanks for clearing that up! Currently I don't have my HR24s connected via ethernet to my home network since I just moved into my new home and don't have Internet access yet (and as such, I don't have anything connected to the ethernet port on my HR24s so I know the internal DECA isn't being disabled AFAICT); however, my understanding is that Internet access is not necessary just to get MRV to work--only if you want to access On-Demand and/or Home Apps. The problem is that for whatever reason, the installer could not get MRV to work w/ my two HR24s via DECA--status check shows that either DVR can't find any other Whole-Home networked DVRs.
This is correct. Is this a new install, or was the system installed at your previous home?
Also, I realize this is a stupid question, but are you using a SWM dish with a splitter or a regular dish?
Can you go to the Network Setup / Advanced Settings and tell us what the IP Address and Subnet Mask are for each of the receivers?