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Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. KenW

    KenW Legend

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    Nov 16, 2005
    I was thinking about switching to Supported mode for MRV. It's time to get it off my Ethernet.

    I have these receivers:
    HR21-100
    HR23-700
    H21-200

    I expect it will take a service call. How much should it cost?
     
  2. Jan 2, 2012 #1042 of 1195
    toddeberly

    toddeberly New Member

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    Jan 2, 2012
    Thanks. I added a second HD DVR on Saturday, sent the email exactly as directed and within 3 hours I had MRV working across my home network. I have two HR20s and a wireless N network and so far the MRV works great.
     
  3. Jan 3, 2012 #1043 of 1195
    bradpr

    bradpr Legend

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    Sep 8, 2007
    Same experience - I sent the email last night, and within an hour had MRV. D* sent me a nice email thanking me for my patronage and for participating the the CE program. I thought that was very nice of them.
     
  4. Jan 3, 2012 #1044 of 1195
    The Merg

    The Merg 1*

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    Northern VA
    !welcome_s to DBSTalk! And glad to hear it worked out well.

    Glad to hear.

    - Merg
     
  5. TimoHT

    TimoHT AllStar

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    Oct 6, 2008
    I realize this or similar questions have been posted previously. But, I can't find my exact scenario.

    Current config: One HR20; Slimline 3 antenna (2 RF cables to HR20 inputs, 2 unused RF connectors to antenna); HR20 hardwired to home network via local Ethernet switch; Programming is HD Total Choice Plus w/o locals (I have a roof top off-air antenna).

    I would like to add a DTV receiver in a room physically close to my main system (only about 12 feet of cabling) and also enable MRV.

    If I get a new DTV receiver could I do a MRV-enabled self install by running an RF cable from the antenna to the new receiver and hard wiring the new receiver's LAN connection to the same Ethernet switch as my HR20? If this would work technically, I realize it probably falls into the "unsupported" category.

    Note: I understand that current DTV receivers do not support an off-air antenna so I think I would also need an AM21 tuner or would need to add locals to my programming. Please confirm this as well.

    THANKS for your guidance,

    --- Tim
     
  6. David Ortiz

    David Ortiz Save the Clock Tower!! DBSTalk Club

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    Fresno, CA
    Stay away from the H25 (and HR34 as they both require SWM). It is difficult to get Whole-Home DVR activated in unsupported mode, but otherwise the setup will work.
     
  7. TimoHT

    TimoHT AllStar

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    Oct 6, 2008
    By "difficult to get whole-home DVR activated..." do you mean difficult to get a DTV CSR to configure the activation at their end or difficult to get it to work technically?

    Thanks,

    --- Tim

     
  8. David Ortiz

    David Ortiz Save the Clock Tower!! DBSTalk Club

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    The former. It may take more than one attempt to reach a CSR that is familiar with "unsupported" MRV.
     
  9. TimoHT

    TimoHT AllStar

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    Oct 6, 2008
    I just ordered a new receiver and discussed MRV with the CSR. He said the system would not let him turn on MRV unless my account reflected that DTV had installed Whole Home Networking (for $199). At the beginning of this forum Doug Brott gave instructions for getting DTV to enable unsupported MRV. That included saying you were part of the Beta. However, Doug's post is almost 2 years old. Is that still the way to go about getting DTV to turn on unsupported MRV? Or is there some other magic?

    Thanks again.

    --- Tim

     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Send the email that Doug posted. It may take a couple of replies, but has worked.
     
  11. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    Given the recent posts regarding activation successes via e-mail, your statement is not supported.
     
  12. litzdog911

    litzdog911 Well-Known Member

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    Jun 23, 2004
    Mill Creek, WA
    While still possible, it's getting harder and harder.
     
  13. mcclj1

    mcclj1 New Member

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    Dec 19, 2007
    Success!

    I tried the email method today, but I got back an email asking me to call 800-531-5000. So I did and asked for whole home to be activated. The customer support person said the system would not allow her to do it but she would transfer me to technical support.

    I told the technical support person that I just wanted whole home turned on to see if it would work. She asked if I had SWM and I said no but I had read on forums that it should work with just the ethernet connection but if it didn't I would call back and have someone come out and install the whole SWM thing.

    She said she didn't think it would work but she would activate it and I could call back later if I needed SWM.

    A few minutes later, it was activated and it works fine with my two HR21 DVRs. They have a separate Linksys 5 port switch that connects them and a bluray player to the rest of the network. I have not seen any problem so far playing an HD recording from another DVR's playlist.
     
  14. mstanka

    mstanka Legend

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    Jan 25, 2003
    I've had mine setup via Ethernet since the beta releases and once went live called and it was activated on my account within a few minutes. Not sure why directv would fight it now. I guess likely the average home tv watcher is not that tech inclined.

    But if you are able to successfully setup a wired home network (esp if you setup network sharing) you should have no problems technical wise with whdvr.

    I work for tech support for a major computer maker for 13 years so maybe 2nd nature for me is not for everyone else!

    Michael
     
  15. harsh

    harsh Beware the Attack Basset

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    Salem, OR
    Apparently not.
     
  16. David Ortiz

    David Ortiz Save the Clock Tower!! DBSTalk Club

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    I didn't say it was impossible. :rolleyes:
     
  17. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "but it would be for Harsh" :lol:
     
  18. chris89c

    chris89c Cool Member

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    Mar 9, 2007
    E-mail yesterday and they had it activated by that evening. I have one reciever hard wired and the other is connected to a netgear wireless n bridge. The router is a belkin N750. The bridge and the router are only one room apart. I have watched a few shows in HD and only saw it studder once. I called about a month ago and they did offer to set me up with all the equipment for connected home for $100, but my multiswitch it not accessible since I remolded the basement and it is behind drywall.
     
  19. lugnutathome

    lugnutathome Hall Of Fame

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    Apr 13, 2009
    Woodburn, OR
    Technically speaking it is the same Ethernet IP traffic regardless of coax or home LAN (DECA directTV's Ethernet over coaxial adapter should be a hint) but for the vast majority of subscribers that single wireless access point is a network. If using systems that buffer the streams it works OK perhaps. Not so well for HD video with full 5.1 audio.

    Both the Sat and cable providers have a vested self interest in leveraging the coax infrastructure they already need to provide for their basic services to also handle the enhanced Ethernet products now available and emerging into the marketplace.

    Most of us didn't hard wire Ethernet in our homes, those of us that have were aware of the emerging technologies and invested to handle it. From a service providers perspective if they only need understand and support a single infrastructure its a far more successful service offering in terms of training, implementation, normal infrastructure maintenance, and support calls.

    It makes sense they really don't want us using our own mesh that is outside their control.

    Don "unsupported and happy to have the service" Bolton
     
  20. thetootall

    thetootall New Member

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    Mar 9, 2008
    I sent in my email request (per OP) to enable whole home DVR at 8PM last night and it was fulfilled just now this morning at 730AM. As soon as I finish feeding the little guy his bottle im going to run downstairs to test it out!

    EDIT: Success! Once I plugged my H23-600 into my gigabit network, and ran through the Network Setup to assign it a name (plus tweak a few other settings) I was able to pull up the recording list. With a short 3-5 second delay, I was able to view some of my recently DVR'd programs on my HR22-100. Next up, time for some Slinging!

    Here's the email I received:

    Subject
    ---------------------------------------------------------------
    Please enable Whole Home DVR Service for public beta customer


    Discussion Thread
    ---------------------------------------------------------------
    Response Via Email([MOD EDIT]) - 01/15/2012 05:27 AM
    Dear [MOD EDIT],

    Thanks for writing. I see that you have been a loyal DIRECTV customer for many years and I would like to let you know that we appreciate your business.

    We will be happy to assist you with adding the Whole-Home DVR service. Please keep in mind DIRECTV has not supported and does not have plans to support network based Whole-Home DVR. As such, we will be unable to provide support (troubleshooting) specific to the network based Whole-Home DVR service. For questions about this set up, please seek assistance in our technical forum at http: //forums.directv.com/pe/index.jsp.

    Per your request, I have added Whole-Home DVR service to your account. The service changes to your account will be reflected on your next DIRECTV bill, or you can see them immediately by signing into your DIRECTV account online at directv .com/mydirectv and clicking on "Activity Since Last Bill" in the My Account column.

    Because DIRECTV bills you for service at the start of your billing period, any changes that are made mid month, such as adding or removing a service, will show as charges or credits from the day the change occurred to the end of that 30 day period. Your next bill will reflect a partial charge and a full 30 day charge of $3.00 for the Whole-Home DVR service.

    Thank you again for writing and participating in the Cutting Edge user group.

    We appreciate your business and thank you for your continued support!

    Sincerely,

    [MOD EDIT]
    DIRECTV Customer Service

    P.S. Have a question? Anytime, any topic, instant answers - support.directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips.

    Customer By Web Form (MOD EDIT) - 01/14/2012 08:07 PM
    I would like to add whole home DVR Service to my account using my existing equipment. I am already networked and was part of the Multiroom Viewing Public Beta that has been going on the past few months. I realize this will add $3/month to my bill.
     
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