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Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. TimoHT

    TimoHT AllStar

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    Oct 6, 2008
    DTV installed my new (2nd) DVR yesterday. The new one (HR24) and my original (HR20) are networked via my home network (hard wired to switch). I don't have DECAs or a SWiM antenna.

    I spoke with DTV CSRs a couple of times yesterday related to my new install. In each case I also asked the CSR to enable MRV in unsupported mode. Neither would do so since DTV had not done the standard ($199) Whole Home Networking installation. I didn't argue with them because their response was what I expected based upon other posts in this thread.

    Late yesterday I sent the email Doug describes at the beginning of this thread. When I got up this AM I had a message from DTV saying MRV had been turned on (in unsupported mode as expected). Everything seems to work properly. Success!

    Thanks to all for the help!!!

    --- Tim

     
  2. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    The proposition was that it is difficult (and getting harder if you believe some) and clearly that's not the case.
     
  3. ColinWD

    ColinWD Cool Member

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    Jan 31, 2003
    Well I tried and here is the response I got:

    Thanks for writing. I see you've been with us for several years and I just wanted to take this opportunity to thank you for your continued loyalty. I completely understand that you want to cancel the Whole Home DVR. I appreciate being given the chance to respond to your concern and would be glad to assist you.

    Just a reminder, DIRECTV Whole Home DVR Service gives you the power to share all of your recorded programs with any TV in your house. As you requested, I have cancelled the Whole Home DVR on your account. Because DIRECTV bills you for service at the start of your billing period, any changes you make mid month, such as removing a service, will show as partial month credits from the day you made the change to the end of the 30 day billing period.

    The changes to your account will be reflected on your next DIRECTV bill, or you can see them immediately by signing into your DIRECTV account online at directv.com/mydirectv and clicking on "Recent Activity" on the Account Overview page.

    Thanks again for writing Mr. Davidson, I appreciate that you've given me the opportunity to personally address your concerns.

    Sincerely,

    -----------------------------------
    Seems funny but I don't have the "whole home" setup that they currently offer and which was going to cost $199 to have done. So I am not entirely sure why they think I have it now.

    I replied politely and tried to clarify what I was actually requesting. Guess I will see what happens next. For some reason this kind of thing always happens, sad part is I cut and pasted everything that Doug said to put into the email to get it going.

    <Edit: More Info>

    And after doing some additional checking they apparently turned OFF the DVR service to my receivers.

    <sigh>

    <Edit: Fixed>

    Ended up calling customer service (I know it said NOT to but wanted to at least get my DVR service back) and spoke with a super CSR named Dean who was able not only reactivate the DVR service on my receivers but was able to add the Whole Home. It is now all working great!
     
  4. weadjust

    weadjust AllStar

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    May 9, 2008
    Tupelo, MS
    Sent an email requesting Whole Home be activated on Mon. Got an email response that the request was forwarded to a specialist that would activate whole home within 24 hours. Two days later no response or whole home activated.

    Sent a second email with original request again. Got a response in less than 2 hours saying whole home had been activated. Checked my DVR and now have unsupported whole home over my wired network.
     
  5. Justinto

    Justinto AllStar

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    Jul 15, 2006
    Just for fun, with nothing to lose, I requested whole home be activated pursuant to the first post on this thread. I followed it to the letter (copy and paste). Within three hours, I got a response and my beta whole home was activated. It works well. I cannot believe I waited this long to do it.

    Thank you
     
  6. jzoomer

    jzoomer Legend

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    Sep 21, 2006
    There is definitely confusion with the email route.

    Using the recommended boilerplate, I got the following response. It does not say that they added the service and it was still not enabled after this response. It is not clear whether there was a problem or whether the CSR hit the wrong canned response key.

    I sent an email back asking for them to be more clear and I got this:

    It seems that something has changed
     
  7. jzoomer

    jzoomer Legend

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    Sep 21, 2006
    Since I sent the email in on Saturday, maybe the "highly trained" CSRs are only available Mon-Fri. Given that they have a goal to respond to email in 24 hours, it could be that no one highly trained was available at that time.

    Maybe I should resend the email on Monday.
     
  8. 96beretta

    96beretta Cool Member

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    Jan 23, 2012
    Ok so heres a question... If I completely setup my system on my own with SWiM, DECA's at each receiver I have, and a DECA BB adapter should it be hard at all for me to enable Whole Home DVR? I don't care if it's unsupported or not but do you think they will just enable it? Or will I have to jump through the same hoops as the MRV using home network.
     
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
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    Dec 9, 2006
    When you do a DIY install/upgrade, it isn't in the DirecTV system, so it will be as hard as if you didn't.
     
  10. RAD

    RAD Well-Known Member

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    Aug 5, 2002
    Dripping...
    I did that last year, IIRC called in and I just told them that I purchased all the DECA hardware myself and everything could access the network so could you please enable WHDVR, there wasn't a problem doing that.
     
  11. 96beretta

    96beretta Cool Member

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    Jan 23, 2012
    Well if they give me crap I'll sick my wife on them. She's pretty brutal to customer service people.
     
  12. gdn

    gdn AllStar

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    Aug 5, 2007
    Dallas, TX
    Also followed the procedures outlined to send the email and asked for activation over my standard ethernet network - got a similar nice email in reply and had it activated in about an hour after sending the email. No problems for me - thanks Directv.

    And thanks to these threads and forums for outlining how to do it. I had previously called and talked to a couple of people - no one would touch it said no way without the Deca install - so the email is the route to go.
     
  13. ewing453

    ewing453 Cool Member

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    Oct 22, 2008
    Just spent 2 hours on the phone trying to get MRV turned on for a friend. First a CSR and then a supervisor. He said there was no way to turn it on in his system without tying the order to a technician being dispatched. He looked at my account where I had it without a service call, and tried to tell me that I had to have had someone come out even though I had not. He suggested I email the corporate office and maybe they could authorize it but he swore he could not do it. At this point he was being a real jerk. He said i would need to pay over $300 plus upgrade two of the receivers. I asked to talk to someone about canceling the service. He refused to transfer me to retention until I said "yes I want to cancel the service right now"

    I should have just said cancel my service to the automated system like i usually do.

    I will give the retention department great praise. Jaade was very nice and understood why I was upset after explaining the situation to her. She said she could turn on MRV with no problem, she just needed to make sure I knew how to network the DVRs. I mentioned SWMs and Deca and she said ok. I fibbed on that I actually just had a 4' cat5 cable between the two units since they are in the same cabinet.

    After she made sure it worked and I was happy she offered to add some credits to the account. $10 for HD pack for 24 months and $10 off starz for 12 months. She also offered to upgrade one of the old DVRs to an HD reviewer. I told her no because I really needed the DVR in that room. She checked and then said she could do HD DVR for free.
     
  14. dennisj00

    dennisj00 Hall Of Fame

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    Sep 27, 2007
    Lake Norman, NC
    I installed for a friend the splitters, DECAs, and BB-cck (purchased from ebay) over a year ago and the CSR happily and easily turned it on in a 10 minute conversation.

    It still appears it's the luck of the draw - call again or use the email solution.
     
  15. jzoomer

    jzoomer Legend

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    Sep 21, 2006
    I finally got my system enabled on my home network using a second email during prime time (M-F) and including the database instructions.

    I had tried over the phone to get it enabled when placing another service call to have my dish replaced. I have an HR20 and HR34 connected together with a SWiM8. The only piece I would need for a supported configuration was a DECA/ethernet converter for the HR20. However they would not send me the converter and put me on supported mode unless someone came out and verified the SWiM was installed. Their database did not show the SWiM. I tried reasoning with the CSR that you need to have a SWiM for an HR34 but they insisted that someone would have to verify it.

    I gave up and went with the unsupported route.
     
  16. Ronomy

    Ronomy Mentor

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    Jan 23, 2012
    I should have a full DECA setup installed by early next week ready to turn on WHDVR service. SWM already installed over two years ago but is not in their records although they have been out and saw it once when I needed a new receiver to replace a broken one. At that time the guy told me I would have all kinds of problems with SWM. LOL

    Its the best setup yet! What a bone head. He did say nice cable! I used all quad shield and he said Directv wouldn't let them use expensive quad shield cable. Also nice outdoor F connectors and crimp tool makes a nice clean install.

    Ron
     
  17. eBruce

    eBruce New Member

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    Feb 1, 2007
    North Carolina
    I followed the OPs instructions, and had MRV enabled within 4 hours.

    Gotta go back and click the "thanks" icon now....
     
  18. guins

    guins Mentor

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    Sep 12, 2007
    I followed the OP's instructions and had MRV viewing in like 2 hours. I couldn't figure out why I had duplicate simultaneous recordings in my playlist, then I realized what was going on. Duh! I didn't expect it to be activated so fast. (I also thought the shows would be moved between boxes (not streamed) in order to view like my old networked SD TiVo did.)

    Directv reps and installers had told me before I needed a SWM system to enable MRV. :confused: All my boxes are either wired or wireless and I do NOT have a SWM setup. I have an HR-21 and HR-24. Works like a charm! I love it. Even works with live tv....kinda....you're about 30-60 seconds behind real time.

    My HR-21 is slow as a dog but it has a 2 TB hard drive so it has most of my archive recordings. Now with MRV I can watch the shows off my HR-21 with my HR-24 and I don't have to put up with the long delays in deleting shows, getting to the guide etc etc etc.

    Best $3 I've spent this month!

    Thanks!
     
  19. Feb 2, 2012 #1079 of 1195
    96beretta

    96beretta Cool Member

    13
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    Jan 23, 2012
    I got all my stuff installed last night (simplest install I've ever done), sent the request in today following the OP's post... we'll see what happens.

    Edit
    Success, Been enabled on my account, Will verify when I get home.
     
  20. Feb 3, 2012 #1080 of 1195
    sweep49

    sweep49 Legend

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    Jul 15, 2008
    SW GA
    Sent my email, per first post, about an hour ago. Just received a boilerplate response about the benefits and capabilities of Whole Home DVR, and in closing said to call the 800 number to see if I was eligible. Grrr.....have to be in the right frame of mind to call them.
     
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