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Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. May 20, 2010 #101 of 1195
    houskamp

    houskamp Active Member

    8,636
    3
    Sep 14, 2006
    once they change package back it will dissapear but they can then turn it back on (basicaly they have to enable it a second time) and it will work..
     
  2. May 20, 2010 #102 of 1195
    georgeorwell

    georgeorwell AllStar

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    Jun 21, 2007
    I got mine turned back on relatively easy, and while I was waiting, I asked if June 11th was still on for 3D. The rep replied, "We're not offering 3D". Then he did a search and found out they were offering it, and it's still on for June 11th.

    Last week, when my DVR died and they sent a replacment, they told me during activation that they no longer offer locals over a DVR. I asked to speak to the woman's manager, and then he told me the same thing. Do you think Directv spends any time training these people?
     
  3. May 20, 2010 #103 of 1195
    MalibuRacing

    MalibuRacing Legend

    137
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    Mar 2, 2007
    I called back, supervisor told me I needed upgrade.

    I reset my receivers, it's working now. Hmmm.... Guess I don't need the $159 upgrade to my equipment after all. :nono2:
     
  4. May 20, 2010 #104 of 1195
    directvsocks

    directvsocks AllStar

    50
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    Sep 16, 2008

    That's why I used the little g:cool:
     
  5. May 20, 2010 #105 of 1195
    Gweeto

    Gweeto AllStar

    63
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    Aug 16, 2006
    That's the problem with email. Sent mine at 3:50 and still no response and still not activated.
     
  6. May 20, 2010 #106 of 1195
    jfulcher

    jfulcher Mentor

    47
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    Jun 5, 2007
    Anyone get the legacy premier w/ FREE DVR working yet with MRV? I refuse to pay $7. I could switch to UVerse for $20 less a month and have FREE MRV. I'm OK paying $3/mo for MRV, but I'm not paying $10 total because DTV has either A) moronic programmers that can't figure out to program for different scenarios or B) money hungry management that wants to nickle and dime their customers.

    If anyone from DTV is reading this you have two weeks to figure this out or I'm done with you and I'll take my $170/month elsewhere.
     
  7. May 20, 2010 #107 of 1195
    TechIsCool

    TechIsCool Cool Member

    25
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    Jan 13, 2009
    [​IMG]
    Is this package Grandfathered?
     
  8. May 20, 2010 #108 of 1195
    primushed

    primushed New Member

    2
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    Sep 27, 2007
    Mine was also "expired" when I got home this evening. I called, waited on hold, was offered the $99 DECA/SWiM upgrade (plus $49 installation fee, nice), which I declined. She then had to send me off to Tech Support, where it was turned on pretty easily (need a supervisor's assistance, though). Checked the DVR a couple minutes later and it showed as activated. Guess I got lucky with the CSR/TS folks.
     
  9. May 20, 2010 #109 of 1195
    KSteiner

    KSteiner Legend

    107
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    May 18, 2006
    Just off the phone with tech support....Call them and then ask for a supervisor, they are the only ones than can update your account. I have a legacy package and they did not have to change anything. (except teh $3 per month) The rep did say this was un-supported (which i know) and that I can't call for help with MRV. I said that is cool. I am now work again!!
     
  10. May 20, 2010 #110 of 1195
    HofstraJet

    HofstraJet Legend

    187
    9
    Mar 6, 2003
    Coral...
    I just called - spoke to a rep and asked for the network support group as I wanted to add whole house DVR with an unsupported network. She transferred me and I explained that I wanted to use an unsupported network and was part of the national pre-release program. He said that he has been helping many beta customers (his words, not mine), explained the $3 charge and lack of support, and then added the service. Was done in a little over 8 minutes. Receivers don't show it active yet, but website shows it on my account. He said may take a little bit for receivers to show it as active (I will be restarting them shortly). FWIW, I have Premier, HD, and am grandfathered into free lifetime DVR.

    UPDATE: They all work now. :)
     
  11. May 20, 2010 #111 of 1195
    JLester

    JLester AllStar

    91
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    Sep 24, 2007
    I called in today after work and before seeing this thread. The initial rep understood what I wanted, but said she did not have that button yet and transferred me to technical support. The person I reached there asked if I had SWM (I installed myself and they were still showing multiswitch) and was I part of the beta group. I said yes to both and was back activated approximately 15 minutes later. Neither asked if I was using Ethernet or DECA, and I did not volunteer any info. I was only on the phone for about 5 minutes!
     
  12. May 20, 2010 #112 of 1195
    15_Off

    15_Off AllStar

    50
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    Oct 4, 2006
    I too was a home ethernet beta user.

    I sent the email outlined here about 4 hours ago. It is now authorized and showing up on my account and the dvr says it is authorized.

    Thanks for the tip!
     
  13. May 20, 2010 #113 of 1195
    bobsyouruncle

    bobsyouruncle Cool Member

    12
    0
    Mar 13, 2009
    Someone give this man a cigar.

    Whole home dvr activated. Legacy Choice XTRA+HD DVR package still intact.

    I might actually get to sleep in the same bed with my wife tonight. In hind sight, not sure it was ever a good idea to introduce her to MRV when it was in CE. She was mighty unhappy with me for a few hours there. The whole $3 vs $4 thing is what we refer to as those "it's the principal of it" things that always seem to get me into trouble. It doesn't help when I ask if she would rather be married to someone without principles.
     
  14. May 20, 2010 #114 of 1195
    newlinux

    newlinux New Member

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    Feb 2, 2010
    I sent an email an hour ago - no luck. Tried calling one CSR and he said I couldn't have it enabled then I told him I could - he researched it, then came back and said I could and that he had enabled it. Then I tried it and it didn't work (still not activated) and he said he couldn't enable it and no other CSR would be able to either because my account is not supported. *SIGH* I'll try again later...
     
  15. May 20, 2010 #115 of 1195
    TechIsCool

    TechIsCool Cool Member

    25
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    Jan 13, 2009

    So what did you do they removed your choice extra + added MRV and then added back your choice extra +??? please describe what you did to get this to work
     
  16. May 20, 2010 #116 of 1195
    pappy97

    pappy97 Icon

    611
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    Nov 14, 2009
    Can someone explain this to me? Doug and others here say that if you have Choice Xtra + HDDVR legacy package, you can't get Whole Home DVR activated, but here we have a poster who did just that.
     
  17. May 20, 2010 #117 of 1195
    bobsyouruncle

    bobsyouruncle Cool Member

    12
    0
    Mar 13, 2009
    Pretty much covered it yourself. It did take a supervisor to pull it off.
    Just make sure when they temporarily change your package, that they also add HD & DVR service. Then add MRV. When they switch you back to your legacy package, it apparently turns off MRV. But then they can apparently turn it back on.

    EDIT - It should be noted that none of this was what I would call "easy". The CSR's where quite literally flying blind from what I could tell. Even the supervisor that switched the package told me he would do it, but that he knew it would take MRV off the account when he switched it back. He did not seem to be aware that he could then go back in to add it back.
     
  18. May 20, 2010 #118 of 1195
    blmoore

    blmoore Legend

    139
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    Dec 23, 2006
    Yes, I just did it. I called, CSR was clueless and kept saying DVR was already activated on my account. I pushed her a little bit and she forwarded me to tech support. Tech support knew exactly what I wanted to do, asked me if I already had it working before, and set it up. The HR-22 authorized right away, but she had to send the signal to the HR-20 a couple of times before it authorized.
     
  19. May 20, 2010 #119 of 1195
    Rakul

    Rakul Slacker

    623
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    Sep 3, 2007
    I think this is another YMMV until they get a system worked out, I thought I was going to have to get rid of +HDDVR earlier today when MRV died on me after it was turned on last Friday, but they fixed it again and it's on now, just checked the web again see no activity other than MRV and I now see MRV as activated.
     
  20. May 20, 2010 #120 of 1195
    houskamp

    houskamp Active Member

    8,636
    3
    Sep 14, 2006
    1. they have to switch you to another package with HD and DVR
    2. enable MRV
    3. switch back
    4. re enable MRV

    your bill will be a mess from the switching/charges/credits :lol:
     
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