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Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. May 20, 2010 #121 of 1195
    alant40

    alant40 AllStar

    51
    0
    Oct 8, 2006
    Trust me, the dollar doesn't bother me in the least. I have 9 receivers on my account and do NFL, NBA and MLB each year. I told the supervisor about the package being expired and she said lets do it another way. So I keep my package; if they upped it to get it working, so be it!
     
  2. May 20, 2010 #122 of 1195
    bpaulson

    bpaulson Legend

    112
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    Jul 12, 2009
    Email route worked fine for me... took about 3 hours and it was on again.

    Not happy about the $3 as it doesn't make sense to me (it's not supported this way, I'm not using DirecTV's equipment to achieve MRV and there's really 0 reasons I feel any of us should be paying for it.)

    Because I have 4 DVR's and only use 2 heavily I don't feel like sending two back and losing $199 each I've set up other DVR's that have season passes in my utility room and all they do is record shows already set up... since I can't physically hook them up to my TV's I'm stuck with the MRV route and thus paying the $3.

    </rant>
     
  3. May 20, 2010 #123 of 1195
    mikewsu

    mikewsu AllStar

    70
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    Oct 26, 2007
    Twitter method worked great for activating with the legacy plan, Choice Xtra + HD-DVR!
     
  4. May 20, 2010 #124 of 1195
    lshank

    lshank New Member

    6
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    May 20, 2010
    How do I email D to get my 3D Glasses?
     
  5. May 20, 2010 #125 of 1195
    HofstraJet

    HofstraJet Legend

    186
    9
    Mar 6, 2003
    Coral...
    MRV fee makes as much sense as the DVR fee - nickel and diming their customers. Disgusting.
     
  6. May 20, 2010 #126 of 1195
    Stech

    Stech New Member

    5
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    Jan 20, 2007
    Thanks Doug, just sent my email request per your instructions, we'll see.
     
  7. May 20, 2010 #127 of 1195
    rob5819

    rob5819 AllStar

    64
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    May 25, 2007
    Sent in my e-mail request about five hours ago, still no word back. Premier package plus lifetime dvr service (from the tivo days). Great system, no advance warning that it would be turned off and no easy way to turn it back on. The good news is that I found I am paying $4.99 for the hd extra pack that includes channels I never watch and will now cancel.
     
  8. May 20, 2010 #128 of 1195
    MrLatte

    MrLatte Legend

    224
    1
    Aug 18, 2007
    I used the email method about 2 hours ago. Haven't heard or seen anything from that yet.

    Has anybody had any luck getting MRV reactivated with the Total Choice Plus w/Lifetime DVR service? Did they try and upgrade you to a current package?
     
  9. May 20, 2010 #129 of 1195
    cartrivision

    cartrivision Hall Of Fame

    3,862
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    Jul 25, 2007
    I was going to go the email route described in the first post of this thread to give DIRECTV the courtesy of not tying up their CSR system, but then I started thinking about how poorly DIRECTV has executed this changeover to pay-for-MRV where they essentially screw over their loyal beta testers by turning off their MRV without being properly prepared to let them easily and seamlessly continue MRV service if they were willing to pay for it. That kind of poor treatment of their beta testers doesn't really deserve any courtesy in return... plus I wanted MRV back immediately, not when they got around to acting on some email request, so I decided to call them up instead. After two CSRs who weren't able to help me (not their fault, it evidently wasn't something that they could do with the options available at their station), my call was escalated to someone who was able to authorize me with the caveat that my non-DECA network wouldn't be officially supported.

    There are many different ways that DIRECTV could have handled the ending of the beta test program.... most or all of them better than what they did do.
     
  10. May 20, 2010 #130 of 1195
    rob5819

    rob5819 AllStar

    64
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    May 25, 2007
    I have the premier package and lifetime dvr service (from the tivo days). I've been using MRV on my home network for many months. I sent the e-mail in about five hours ago and just got the reply that they activated MRV. I checked my DVRs and it is working.
     
  11. May 21, 2010 #131 of 1195
    Jasqid

    Jasqid Legend

    203
    4
    Oct 26, 2008
    Thanks Doug for the instructions.
    Read through this entire thread... wow what an experience. I'm hoping I'll find mine activated by tmorrow evening.
     
  12. May 21, 2010 #132 of 1195
    Dukester619

    Dukester619 Cool Member

    21
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    Dec 22, 2007
    5 minutes on the phone with "Katie in Alabama" and she had my MRV back up and running. I have the Total Choice Plus legacy package. It seems I lucked out compared to some others experiences. I even watched while I was on the phone with her as each receiver appeared in the Status/Networked DVRs list.
     
  13. May 21, 2010 #133 of 1195
    joe221

    joe221 Mentor

    46
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    Oct 18, 2007
    Los Angeles

    I tried the email thing but I have an older plan and they couldn't convert me. I called and was told of the risk as it were being on my side. I said fine and also had to switch to a current package. I get a one dollar raise and a three dollar MRV fee. So I'm going up $4 a month. It's working again.
     
  14. May 21, 2010 #134 of 1195
    new_2_hd

    new_2_hd Cool Member

    26
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    Apr 6, 2008
    So, what do you do about the reply below? I have the DVR and HD service listed separately in my account, so why do I have to change packages? Do I call now or send another email?

    We will be happy to assist you with adding the Whole-Home DVR service to your account. Please know that to enjoy the very best of our Whole-Home DVR service, we request that customer’s upgrade to our SWiM Network for optimal usage of the Whole-Home DVR service. Still, we understand that you have made a substantial investment in your existing home network, so we can activate the Whole-Home DVR service at its normal price at $3.00 per residence.

    However, we will be unable to provide additional support (troubleshooting) specific to the Whole-Home DVR Service. In addition, the offer doesn't include DECAs and Band-Stop Filters nor receiver swaps. We believe that the upgrade is a substantial value and provides the very best, fully supported, Whole-Home DVR Service experience. We strongly encourage you to take this upgrade offer so that you can receive optimal usage of the Whole-Home DVR service.

    Finally, in order to activate services for Whole-Home DVR, you will need to upgrade your package to a current package as your TTAL CHOICE PLUS package is not eligible for this service. Package availability can be viewed at directv.com/packages or you may call us at 1-800-531-5000 to upgrade your packaging at any time. If you choose not to upgrade your equipment and still want us to add the service on, please write back and let us know once your package has been changed.
     
  15. May 21, 2010 #135 of 1195
    Steve in IL

    Steve in IL Cool Member

    10
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    May 6, 2009
    I did the email thing, but being impatient, and seeing some of you having success by calling, I called. Explained the situation to the first rep, who proceeded to tell me I needed to upgrade my equipment. Nothing I told him in reply could convince him otherwise. He literally refused, REFUSED, to transfer me to tech support or a supervisor. Just refused, despite numerous attempts on my part to get to ANYONE else, including threats to cancel my service. Unreal!

    I had no choice but to just hang up on that guy and call back. Next rep I got had me up and running within 15 minutes, no problem. Didn't even need to transfer me to anyone else.

    This is just one of the reasons why I hate DTV. If it wasn't such a pain to switch companies, I'd have fired them multiple times already.

    Anyway, one way or another, problem solved. I had the old Total Choice package, and didn't have to change it to get MRV back. However, through this process, I figured out I could drop Total Choice and the extra Sports Pack that I had, and replace those with Choice XTRA for less total $$, losing nothing I cared about, and picking up a few new channels in the bargain.

    Thanks to this forum to helping me understand what to do.

    -Steve
     
  16. May 21, 2010 #136 of 1195
    NetRaider

    NetRaider Mentor

    45
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    Aug 31, 2007
    Can I get unsupported MRV if I was NOT a Beta customer? I have SWIM dish and 10GBt Cat6 to every receiver. I have HR20-700, HR22-100, HR23-700, H20-100 and H21-200. Programing is Premier, HD.

    Will compatible receivers see all three DVRs?

    I also want to add four more receivers. Possible?
     
  17. May 21, 2010 #137 of 1195
    Joseph Blowinsky

    Joseph Blowinsky Cool Member

    18
    0
    May 6, 2008
    I sent the suggested e-mail early today and the Whole Home DVR was not activated when I got home tonight..

    Checked my e-mail, and had this response:

    "Thanks for writing. I noticed that you have been a loyal DIRECTV customer for several years and I want you to know that we truly appreciate your business.

    I completely understand your issue about adding the Whole Home DVR service to your account. Rest assured, we intend to work with you in order to come up with the best resolution for the problem at hand. This is why I took the liberty of forwarding your email for special handling.

    We respect your time which is why we will be working diligently on this for you. A specialist will respond as soon as one becomes available (likely within 48 hours). For immediate assistance, you can call us at 1-800-531-5000."

    The e-mail response was 7+ hours after I sent my e-mail..

    Decided to give 'em a call and test my luck even though it was approaching midnight here..

    The first CSR I talked to had a bit of a problem with his PC, but knew exactly what I needed .. I told him I wanted to activate the Whole Home DVR in unsupported mode, he said "Oh, you were beta testing it? Yeah, I've been getting a lot of calls about this" ..

    He promptly activated it or me, about 5 minutes afterwards my receivers are back in business ..

    He also offered me a buy one get one free HBO + Cinemax for three months ..

    Then before he hung up, he mentioned that he wanted to see if he could do anything else for me and said he'd applied a $5 off my bill for the next three months for being a loyal customer ..

    So, hey, moral of the story is don't be afraid to call in and be pleasant to the CSR on the other end of the line
     
  18. May 21, 2010 #138 of 1195
    knives of ice

    knives of ice AllStar

    93
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    Sep 15, 2007
    it is just completely and utterly ridiculous that you can't just activate this online like nearly everything else directv offers.
     
  19. May 21, 2010 #139 of 1195
    hbkbiggestfan

    hbkbiggestfan Godfather

    439
    6
    May 24, 2007
    Well around 4:45 PM I sent DirecTV the email and I received at around 10:00 PM response saying MRV was activated on my account as requested and in unsupported mode. About 30 Mins. later MRV was activated on all 3 of my DVRs. So it took about 6 hours from my email to get it turned on. No complicated phone call made it well worth it. Thanks again Doug!
     
  20. May 21, 2010 #140 of 1195
    gphvid

    gphvid Godfather

    498
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    Jun 19, 2007
    Thousand...
    Just got home from work after hearing from my wife that MRV stopped working, and have sent the email as Doug suggests. Would have done it sooner but my work has filtered internet access and this forum is one of those sites they do not permit access to :(. So now, hopefully, when I get up, MRV will be back... Still think it should be part of the overall DVR service I am already paying for, but then I have the wife and a 17-year old daughter who use and love it, so...
     
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