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Equipment Return to DirecTV?

Discussion in 'DIRECTV General Discussion' started by sacflies, Apr 11, 2012.

  1. Bamasat

    Bamasat AllStar

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    Apr 3, 2012
    What rec did you have (D) in the comparison btw.?
     
  2. domingos35

    domingos35 Icon

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    Jan 11, 2006
    HR20-700
     
  3. dpeters11

    dpeters11 Hall Of Fame

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    May 30, 2007
    Cincinnati
    At least the nightly reboots aren't supposed to affect recordings or use, but still kind of funny considering his main complaint.
     
  4. scottiemedic

    scottiemedic New Member

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    Apr 11, 2012
    According to the CSR, they were shipping the receiver free, but costs the $19.95 for the return shipping 'sticker' through Fed-Ex. Needless to say I wasn't happy with them, being a customer for close to 15 years and only had them 'lease' me 2 receivers 3 years ago when I moved into my new home. I previously bought all my receivers and did the installs, but even allowed them to do the 'Pro' install at the same time. I found it odd and a bit of bad customer service given how much I've paid them over the years, but the 100 had the default hardware failure diagnosis and I needed a new receiver. I might call again and give them another chance to credit the shipping, otherwise I'm going to whine my way into new receivers all the way around (as soon as I learn the differences on this forum, haha).
     
  5. Bamasat

    Bamasat AllStar

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    Apr 3, 2012
    :lol:
    AGAIN,
    Exact right answer.
    Or you could have said as the famous college answer implies:
    "-D- ALLL of the above ;)
    (meaning all rec's including the 24 and/or 34)
     
  6. ThomasM

    ThomasM RF Engineer

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    Jul 20, 2007
    Milwaukee, WI
    I hear you. My R22 (really an HD DVR with no HD service) sucks especially since the new "HD GUI" was shoved down subscribers throats. That's why I still have SD service and no commitment.

    But I have another question. You said you have a standard (SD) DVR. Are you displeased with it's channel change speed or responsiveness? I have two of them and I'm VERY happy with them!!
     
  7. sacflies

    sacflies AllStar

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    Apr 10, 2012
    The SD DVR is great. Zips along with anything I wanna do on it (R16-500). But I now have an HDTV in that room (42" LG from Best Buy on a price mistake for $189) and want to upgrade to an HD box, but am holding out until I decide what to do. I also have a standard (non DVR) box on another HDTV that I upgraded recently in my sunroom (32" non-functioning LG off craigslist for $40...replaced a few capacitors and it works fine), and it is very fast too.

    I will hold off switching to Dish a few weeks and see if D* gets their act together, and if they do, see if they offer me a free upgrade to Whole Home DVR after all the problems I have had. But I have my doubts about any significant improvements coming any time soon. We will see.
     
  8. sacflies

    sacflies AllStar

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    Apr 10, 2012
    I'm not sure a software rehaul can fix all these problems. It may be that some of the boxes themselves just can't handle all the stuff they are trying to make them do. I'm not holding my breathe that these issues will be fixed with the latest and greatest software release. To quote a Grandaddy album title, it seems D* is having a Sophtware Slump!
     
  9. sacflies

    sacflies AllStar

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    Apr 10, 2012
    Yes, I told them about it (along with complaining about the terribly sluggish HD receivers) when I called to see what kind of deal they would offer to keep me as a customer. I haven't requested a replacement yet as I am deciding whether or not I am going to make the switch to Dish.
     
  10. Chuck W

    Chuck W Icon

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    Mar 26, 2002
    Connecticut
    I 100% agree, but getting the 24's is the problem. He would either have to buy them outright from say Solidsignal.com, thus costing him a chunk of money or play the receiver lottery by trying to talk Directv into giving him replacements, which of course, as we all know is not guaranteed to get him HR24s anyway.
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Could be either your receiver or, more likely, it's reaction to the last couple NRs. One of my owned 20-700s had rebooted several times in the last couple weeks. I'm just gonna wait for the next NR and see what happens to it.

    Rich
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    There are ways to get 24s from D*. Just have to "play" the system.

    Rich
     
  13. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    In many cases that chunk of money used to purchase a HR24 can be credited if the purchaser applies for it.
     
  14. wahooq

    wahooq New Member

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    Oct 19, 2011
    Tulsa, OK
    Very seldom happens.....seldom enough I wouldn't be promoting this idea
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    I haven't seen that happening very often lately. They seem to be tightening up the old belt.

    Rich
     
  16. mnassour

    mnassour Icon

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    Apr 23, 2002
    That's exactly what I was told by a tech on a recent visit. I managed to talk him out of two HR24s in exchange for my creaky HR20-700s under the Protection Plan.

    He gave me a bit of advice. He recommended that if anyone wanted 24s to make an appointment for a morning visit at least a week in advance. That way you would be one of the first stops and the tech would be more likely to have 24s on the truck.

    I tipped him $10....seemed like it was more than worth it! :D
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    Been aware of that for a long time. Bears repeating from time to time.

    For two 24s? $50 to $100 would have been more appropriate....:lol:

    Rich
     

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