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Equipment upgrade

Discussion in 'DIRECTV General Discussion' started by firemantom26, Apr 29, 2013.

  1. firemantom26

    firemantom26 Mentor

    129
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    Dec 2, 2006
    [SIZE=11.5pt] I have been a customer for [/SIZE]just over one year and was wondering when is the best time to get any free or discounted prices on equipment upgrades. Looking to get a HR44 or HR34.

    [SIZE=11.5pt]Thanks for any help on this.[/SIZE]
     
  2. harsh

    harsh Beware the Attack Basset

    21,192
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    Jun 14, 2003
    Salem, OR
    If you've maintained a sparkling payment record and you subscribe to a higher end package, I would expect that you should be able to swing some manner of deal after your commitment is up. If you're going minimal with everything or have been late on payments, I would expect that they will thank you for being a valued customer.

    In either case, you have a little less than a year to go before you should make your push.
     
  3. Beerstalker

    Beerstalker Hall Of Fame

    3,488
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    Feb 9, 2009
    Peoria, IL
    You most likely won't get any real offers until you are closer to 20-24 months into your 2 year contract.

    Although, if you have had the protection plan since you signed up with DirecTV you may be eligible for an upgrade due to it once the protection plan changes go into effect on May 16th I believe (or somewhere arounf that date).
     
  4. joshjr

    joshjr Hall Of Fame DBSTalk Club

    4,807
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    Aug 2, 2008
    NE Oklahoma
    If you have been with them for a year you could try. Just dont expect the offers to be as good as they would if you were near the end or out of contract.
     
  5. Volatility

    Volatility Legend

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    May 22, 2010
    If you get the protection plan for 7.99, starting May 16 you can get a free upgrade every two years. You may possibly already have the protection plan. It is a great option that also allows for free service calls, unlimited dish alignments, free remote control replacements, and covers shipping to send out technical related replacements. With the PP every two years is a good time to upgrade! :D
     
  6. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    as they others have said, the ball is in your court when you don't have a contract.
     
  7. Volatility

    Volatility Legend

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    May 22, 2010
    not all the time. you can be out of contract and because of your account history have no offers available. then the ball is in your court with Michael Ruffin as your point gaurd lols all bad from here
     
  8. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    NY
    Regardless, the offers might not be as "sweet" as someone with a "squeaky clean" record, but when it comes down for that CSR to push that "cancel" button, they are going to do "as much as they can" so the CSRs saves their "save" numbers
     
  9. May 1, 2013 #9 of 45
    firemantom26

    firemantom26 Mentor

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    Dec 2, 2006
    I have a perfect payment record, but don't have the protection plan.
     
  10. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Are you under contract?
     
  11. firemantom26

    firemantom26 Mentor

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    Dec 2, 2006
    Yes, only have 14 months in......
     
  12. firemantom26

    firemantom26 Mentor

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    Dec 2, 2006
    I am in currently have the sports pack,ultimate pack, 4 H25's and 1 HR24............................
     
  13. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    NY
    since you already have a 34, they wont give you another Genie. only one is allow per account at this time.
     
  14. firemantom26

    firemantom26 Mentor

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    Dec 2, 2006
    Sorry, I meant i have HR24....
     
  15. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    NY
    Big difference…lol

    I would call DirecTV and see what kind of offers they have for you. It does not hurt to ask.
     
  16. firemantom26

    firemantom26 Mentor

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    Dec 2, 2006
    $299.00 for a HR44 OR HR34 and $100 for each 31 Clients. Not that good of deal. :(
     
  17. whorne

    whorne New Member

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    Dec 3, 2011
    They offered you a HR44? Do you mind me asking what area you are located?
     
  18. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    NY
    was this the first deal? front line CSRs don't have much power but to follow the script. other departments, if you are willing to play the "CSR roulette" might yield better results.
     
  19. firemantom26

    firemantom26 Mentor

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    Dec 2, 2006
    Near the Pittsburgh area but could not guarantee that it would but a Genie..........
     
  20. firemantom26

    firemantom26 Mentor

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    Dec 2, 2006
    I have tried a few times but with the same result................
     

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