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Error 920

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by lowmover, Mar 24, 2013.

  1. lowmover

    lowmover Cool Member

    17
    0
    May 11, 2011
    I have a Slimline 5 dish with 2 HR-24 DVR's. I have had this setup installed for about 1.5 years now with no issues. I started getting the 920 error message about 2 weeks ago out of the blue. I have not changed anything with my setup and by all accounts the dish looks to be in the same shape that it always does. I have reset both HR-24's and the SWM power box and I am still getting the same error. I actually still get most of my channels but almost all of my info guide doesn't work. The local channels receive guide info and all work but most of the other channels don't get guide info. Here is my sat info. If anyone has any ideas where I should start looking feel free to let me know. Thanks



    [Satellite Transponders 32 total 101ºW]
    1-8 98 0 96 0 97 0 97 0
    9-16 97 0 97 0 98 0 97 0
    17-24 98 0 97 0 99 0 97 0
    25-32 97 0 96 0 98 0 96 0

    Satellite transponders (3 total at 110º)
    [A few HD channels, also beamed from 99 & 103º]
    1-8 NA NA NA NA NA NA NA 91
    9-16 NA 97 NA 95 NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA 99 69 100
    25-32 94 100 100 100 0 100 97 100

    Satellite transponders (16 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 45 0 43 0 0 0 NA NA
    9-16 NA NA NA NA NA NA 91 0
    17-24 0 0 94 0 82 0 89 0
    [Note: these can be very slow to appear]

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 86 0 88 0 86 0 91 0
    9-16 88 0 92 0 92 0 NA NA
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 44 0 60 79 NA NA
    9-16 NA NA NA NA NA NA 91 0
    17-24 76 79 0 0 0 0 94 86
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(ca))
    [National HD channels]
    1-8 NA NA NA NA NA NA NA NA
    9-16 95 95 94 91 89 88 85 89
    17-24 83 86 85 86 81 82 85 82

    Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
    [National HD channels]
    1-8 92 88 94 89 89 88 95 94
    9-16 93 92 94 95 92 95 NA NA
    17-24 NA NA NA NA NA NA NA NA



    Satellite transponders (9 total at SWM)
    1-8 0 0 0 96 0 97 97 97
    9-16 97 NA NA NA NA NA NA NA
    17-24 NA NA NA NA NA NA NA NA
     
  2. HoTat2

    HoTat2 Hall Of Fame

    7,138
    171
    Nov 16, 2005
    Los...
    Assuming this is a conventional four output LNB feeding an external SWiM multiswitch, and the problem is on both receivers, it appears from those readings that one of the two cables (the "even" one) from the 99/101 outputs of the LNB might be bad. If you can, try switching positions of those two cables to the SWiM switch. If the 0s on 101 and 99(c) change positions its a cable. If they remain the same its a bad LNB.
     
  3. HoTat2

    HoTat2 Hall Of Fame

    7,138
    171
    Nov 16, 2005
    Los...
    Addendum;

    The reason for the 920 guide data error messages is because a SWiM switch gets its guide data (and other system info.) exclusively from transponders at 101 where you are getting the zero readings due to the problem.
     
  4. lowmover

    lowmover Cool Member

    17
    0
    May 11, 2011
    Thanks guys. It was a bad cable end. Works great after I replaced it.
     
  5. Rtm

    Rtm Godfather

    413
    2
    Oct 18, 2011
    Same issue here recently but on all my non DVR HD receivers.

    This is my 101° do I have any issues?

    32@101°
    98 98 98 0 97 100 97 100
    97 98 97 99 97 100 96 100
    97 0 97 99 97 100 97 100
    98 78 97 100 98 100 97 100
     
  6. texasbrit

    texasbrit Well-Known Member

    5,085
    88
    Aug 9, 2006
    They are fine, please post all your other signals.
    Also what type of dish do you have, and do you have a multiswitch of any sort?
     

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