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Error message about the guide?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by wideglide36, Jan 4, 2009.

  1. Jan 4, 2009 #1 of 51
    wideglide36

    wideglide36 Legend

    155
    1
    Jan 14, 2004
    Hey,
    I have been having problems with my HR21-100 constantly resetting everyday.
    I have called the protection plan twice and will probably call tomorrow and see if they will finally replace it.

    Before, when it was resetting it would just reset at any moment and you would just sit there and watch. Now, before it resets it throws up a pop up block saying:

    Your guide has not been receiving new program information. Resetting the receiver should fix the problem. Select OK to reset now.

    You have to select OK or the error message just stays up on the screen.
    This error message has been popping up everyday now for the past week or so.

    I was waiting for after the holidays to call D again, but was just wondering if anybody else had been getting these kind of error messages and what they did about it.
    Thanks.
     
  2. wideglide36

    wideglide36 Legend

    155
    1
    Jan 14, 2004
    Hey guys,
    I had the HR21-100 replaced with a HR23-700 and all was fine for a week or so.
    Now the error message about the guide has happened again and it reset itself.

    I told the tech about this problem when he replaced the HR21-100 but he had no idea why I was getting this error message.

    Another slight problem with the new HR23-100 is that sometimes while watching a channel a small pop up box (Blue and Yellow) will flash quickly along the bottom right portion of the screen. It flashes so fast you can't read the message. It does this about once or twice per day and at no particular time or channel. I thought that the new HR23-700 would be better but it looks like it has the same problems.

    Anybody have any idea why I get the error message about the guide?

    Thanks
     
  3. say-what

    say-what Active Member

    5,794
    15
    Dec 14, 2006
    New Orleans
    I forget what Sat the guide info comes from - someone else will chime in - but I'd suspect that you're having signal issues with that Sat. Either your line of sight is obstructed or you have a bad lnb.

    That pop up flashing on the HR23 when you change channels is a 771 error (searching for sat), people have reported false 771 message flashes at times, it's being worked on.
     
  4. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

    10,453
    0
    Apr 1, 2007
    It sounds like you have some signal issues. I suspect you may need a realignment.

    If you don't mind, post your signal strengths. You can check this in Menu>Parental Fav's & Setup>Sat & Ant>View Signal Strength.

    Here is a template... Fill in the #'s....

    Satellite transponders (32 total at 101º) (4,12,18,20,26, and 28 are spotbeams)
    1-8 # # # # # # # #
    9-16 # # # # # # # #
    17-24 # # # # # # # #
    25-32 # # # # # # # #

    Satellite transponders (3 total at 110º)(No spotbeams)
    1-8 NA NA NA NA NA NA NA #
    9-16 NA # NA # NA NA NA NA

    Satellite transponders (11 total at 119º)(25, 29, 31 are spotbeams)
    17-24 NA NA NA NA NA # # #
    25-32 # # # # # # # #

    Satellite transponders (14 total at 99º(c))
    1-8 # # # # # # # #
    9-16 # # # # # # NA NA
    17-24 NA NA NA NA NA NA NA NA

    Satellite transponders (6 total at 99º(s))(All are spotbeams)
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #
    [Note: these can be very slow to appear]

    Satellite transponders (16 total at 103º(s))(All are spotbeams)
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #
    [Note, these can be very slow to appear]

    Satellite transponders (14 total at 103º(c))
    1-8 # # # # # # # #
    9-16 # # # # # # NA NA
    17-24 NA NA NA NA NA NA NA NA
     
  5. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    The guide comes from the 101 satellite. I would check your signal strengths on that satellite and you may want to rerun satellite setup just for fun.

    As far as the quick flashing blue window, I believe what you're talking about is a known issue and is on the short list to be resolved soon. If the original poster sends me a private message, we can discuss that further.
     
  6. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

    10,453
    0
    Apr 1, 2007
    I believe there is also some guide data that comes from either 110 or 119... I can't remember which one, however, I lean more towards 119...
     
  7. wideglide36

    wideglide36 Legend

    155
    1
    Jan 14, 2004
    Thanks guys,

    I have to run right now. Will post back later today.

    Wonder why the tech didn't suggest this. He did check signal strengths and they were good.

    Later.
     
  8. wideglide36

    wideglide36 Legend

    155
    1
    Jan 14, 2004
    Here is the signal strength info:

    101:
    1-8: 96-95-95-0-95-100-95-100
    9-16: 95-96-96-0-96-100-95-100
    17-24: 94-100-95-46-95-100-95-100
    25-32: 96-94-95-96-96-100-95-100

    110:
    1-8: #-#-#-#-#-#-#-88
    9-16: #-86-#-88-#-#-#-#
    17-24: All NA
    25-32: All NA

    119:
    1-8: All NA
    9-16: All NA
    17-24: #-#-#-#-#-0-61-0
    25-32: 0-0-0-0-0-0-0-0

    Thanks
     
  9. say-what

    say-what Active Member

    5,794
    15
    Dec 14, 2006
    New Orleans
    Your 101 signals look good.

    119 looks bad and the likely culprit.

    Do you know what type dish you have? Is it a newer model with a powered swm-lnb?

    From the DirecTV tech forums:

     
  10. evan_s

    evan_s Hall Of Fame

    2,136
    0
    Mar 3, 2008
    This is your problem. 119 isn't need to receiver programing anymore since the MPEG2HD channels are now provided in mpeg 4 on 99 or 103 but if you have a 5lnb dish 119 is still used for guide data when tuned to a channel coming from 103.

    Either your dish is poorly aimed or you have some LOS issue. A 3lnb dish replaces 110/119 in the stack plan with 101 so the guide data is always present. You definitely need another tech out there to fix what ever the issue is with your dish.

    In the meantime try scheduling 2 late night recordings every night on a national SD channel. This will force your dvr to tune to 101 and it will pick up the guide data from there.
     
  11. wideglide36

    wideglide36 Legend

    155
    1
    Jan 14, 2004
    Thanks everybody,

    I actually have two dishes. One dish for locals (72.5) and the latest slimline that they just installed when they upgraded me to HD. I have a total of 4 receivers connected through a Zinwell WB68 non powered.

    So, do I need to call D and ask them to send out a tech to realign the dish?

    D never even asked me to check the signal strengths when I was calling them with the HR 21-100 problem. All they asked me to do was reset the receiver one time and another time they had me reformat the receiver.

    Again, why didn't the tech check all signal strengths instead of just a couple when I told him about this error message?

    I will also try the suggestion to schedule recordings on a national sd channel and see what happens. I will post back either way.

    Thanks again.
     
  12. evan_s

    evan_s Hall Of Fame

    2,136
    0
    Mar 3, 2008
    Why is a hard question to answer. My best guess is the CSR is just working form some handbook that says to try these steps and the tech they sent out may not be as well trained as they should be or is confused about the situation.
     
  13. runner26

    runner26 Legend

    105
    0
    Apr 8, 2007
    An uninformed csr working from a script and untrained and confused techs?!?!? At d*????? Somebody call Ripley!!!!!
     
  14. wideglide36

    wideglide36 Legend

    155
    1
    Jan 14, 2004
    I'm sure you're right. I'm just a little frustrated at this point.

    Upgrading to HD has been an adventure to say the least, but what a spectacular picture on my 52 inch tv in HD. I should have upgraded a lot sooner. I'll put up with a few problems for the quality I get with the HD.

    My beloved Tivo's never gave me any trouble. Oh well..............
     
  15. jfm

    jfm Legend

    191
    0
    Nov 29, 2006
    My guess is that the "Tilt" alignment of the dish is off. "Tilt" is the rotation of the dish. The Azimuth and Elevation are used to align the dish to satellite 101. The LBN's for 110 and 119 are offset to account for the offset in the position of their satellites. However if the tilt of the dish is off, the signals to these LBNs will be misaligned and decrease the signal on 110 and even more on 119.
     
  16. wideglide36

    wideglide36 Legend

    155
    1
    Jan 14, 2004
    Just an update.

    I finally got a tech out and he replaced the Slimline 5 (three lnb's) with a Slimline 3 (one lnb).

    He said there was no line of site issue and it was probably a bad 119 lnb. He didn't even check he simply replaced it.

    He said that the Slimline 3 is what they were installing now and that I shouldn't have any more problems with those error messages about the guide.

    It sure looked like he knew what he was doing. I was impressed.

    I just wanted to let you guys know how it turned out and to say thanks again to everybody. You guys are great!

    Thanks
     
  17. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Happy it all worked out.
     
  18. gwar28

    gwar28 AllStar

    95
    0
    Mar 10, 2007
    Mine has been doing the same thing for a few days........

    I have a line of sight issue with 119. Could this be the culprit do I need to switch my 5 lnb to a 3 lnb.

    Thanks,

    Mark
     
  19. wideglide36

    wideglide36 Legend

    155
    1
    Jan 14, 2004
    That's what I did and everything is working great.

    No more error messages about the guide.

    Good luck.
     
  20. BattleZone

    BattleZone Hall Of Fame

    8,969
    1
    Nov 13, 2007
    Yes and yes.
     

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