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eSATA connection dropped by Power Saver

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Rich, Mar 11, 2012.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    Last week I noticed that one of my Thermaltake docking stations had lost it's blue power light. Rebooted and it came back on. When I checked, everything seemed to be OK and while rooting around in the 20-700's menus, I noticed the Power Saver option was on. Pondered this for a bit and could see how a four hour shutdown could break the connection between the HR and the external device, any external device. I immediately checked my other HRs that are on TTs and the Power Saver options were all off. Turned one on and the next day that TT was disconnected from the HR.

    I wouldn't recommend using the Power Saver option while having an external HDD on the HRs.

    Rich
     
  2. Jason Whiddon

    Jason Whiddon Hall Of Fame

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    Man, thats helpful.

    Which SW is it enabled on? Ive not seen it on my HR34 menus (On CE)
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    You won't see it until you get the HD GUI.

    Rich
     
  4. Jason Whiddon

    Jason Whiddon Hall Of Fame

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    Well, the CE is an HD Gui. I guess I need to look, but Ive not had any problems, it's off from 10pm to 4pm the next day almost every day.
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    Go to the Menu and hit the Setup button. You should see the Power Saver button on the left column. That will take you to a window that will allow you to turn off or on the Power Saver. After the NR, some of my 12 HRs had the Power Saver on, some off. Doesn't seem to affect the HRs that don't have an external drive connected adversely.

    Rich
     
  6. Jason Whiddon

    Jason Whiddon Hall Of Fame

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    Cool, will check.
     
  7. CCarncross

    CCarncross Hall Of Fame

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    Power save mode on the HR should have no bearing on the power to your docking station...if the drive quit working but still had the blue power light(no red intermittent flashes meaning no drive activity) on I would agree, but since there are no switched power outlets on the HR, the TT dock isnt getting its power from the HR, and hence the HR can't affect the power to the dock....remember that the blue light on the TT dock if functioning correctly would be on with the unit not connected to anything. I would suspect an intermittent issue with the power adapter or plug in the TT instead.
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    Happened twice on two different TTs. Why was the power light out? I have no idea. I hit the switch twice on the back of the first TT and the power light came on. Rebooted and it was fine. The other time it happened I rebooted from the Menu and the power lite on the TT just came back on.

    Could it be a "no signal shut off" based on time without activity? My TVs do that.

    I was surprised to see the power light off the first time, never seen that before, first thought was a blown LED, or whatever that light is.

    Rich
     
  9. kkl

    kkl Mentor

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    I've not had this problem with either Cavalry or Fantom eSata drives. Perhaps it's specific to ThermalTake.
     
  10. CCarncross

    CCarncross Hall Of Fame

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    No...if the blue power light goes off on a TT, its got to be power related to just the TT...remember thta even with the dvr off the power light should never go out on the TT. I would suspect the TT's are having power issues themselves not related to your dvr's.
     
  11. RBTO

    RBTO Legend

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    I've got an HR20-100 with an external drive in an Antec enclosure. Just checked my power saver setting and it's ON. Haven't had what you described happen to me yet and I've had the new GUI for over a month now with plenty of down time which would have kicked in the power saver. It's most likely something about your particular setup (drive/enclosure) that's causing the power-down fault.
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    I forgot to mention that the HDD in the TT was spinning (with the light unlit) when I found it wasn't recognized by the HR20-700. I don't have any idea how to explain this, I just know what I experienced. Hasn't happened on either of the TTs since I turned off the Power Saver on both HRs.

    Never having any problem with the TTs except for the on/off switches on the back, I can't imagine two of them doing the same thing, especially when I turned the Power Saver on just to see what would happen to another HR20-700 + it's TT. Same thing happened. Believe in electrical coincidences? I don't.

    Rich
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    To two of them? C'mon. I've had the Power Saver for awhile too, and this is the first time I've seen this happen. Both are running fine now with the Power Saver off.

    I didn't start this thread to get into arguments, just to inform folks of the possibility of it happening. Simpler to shut off the Power Saver and not ever see the issue on your external drives.

    Rich
     
  14. bpratt

    bpratt Godfather

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    I don't think RBTO was trying to start an argument, he just wanted to point out that this problem does not happen with the Antec enclosure. I also have two Antec enclosures on my two HR21-700s with Power Saver turned on and have not had your problem.

    I wonder if the TT docking station has logic to shut itself down after some period of time when its host goes down.
     
  15. Mike Greer

    Mike Greer Hall Of Fame

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    I feel your pain Rich. After all trouble I've had with DirecTV and how many times I've been told 'Mine works fine - you must have another problem' it makes me want puke.

    I turned my 'power saver' off just because it doesn't save power and god knows what they screwed up adding it.

    You'd think that to be 'energy star rated' your 'Power Saver' would actucally have to do something! (Other than screw other things up!)
     
  16. hasan

    hasan Well-Known Member

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    Presactly! I turned mine off as well, as it doesn't save enough power to take on all the unintended consequences that will, no doubt accompany this new "feature".:)
     
  17. RBTO

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    I'm certainly not wanting to start an argument and believe you completely, Rich. The new GUI introduced a number of problems that we're dealing with. I'm just stating my own case and a conclusion from that. I totally agree with you on playing it safe if there's any question of this happening, and turning the power control OFF. I too, grimace every time DTV "fixes" something, because of all the bugs they usually introduce.
     
  18. fjames

    fjames Mentor

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    I had my power saver on for a few weeks with the TT cradle and no problems, but anyone with the TT should know they are famous for power (switch) issues. I have two TTs and they're always on and no problems in a few years now. The Windows one lost contact a few times for some reason (hey, it's Windows) but zero issues with the DVR.
     
  19. usnret

    usnret Icon

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    Kind of a related thing. I have a HR34, HR24 AND HR22 on MRV. The 22 is upstairs in the comp. room and just used when I want to watch something the wife doesn't (read NASCAR). i have noticed, since I got the 34 installed, that the 22 keeps dropping out of MRV, but the 24 has not. I checked the 22 and the "power saver" option was ON. I turned it off and have not lost the 22 from MRV since (approx. a week now). Sri if this is deemed hijacking but thought that it might have some revelence.
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    I used to use MX-1s and they all failed. Gave up. I doubt if this is a "systemic" problem and I know it's not a TT problem. My luck...

    Let me ask you this: Since you got the new HD GUI, has it ever "exploded" all over your screen? No? Happened to me just about every night after the GUI was downloaded for the first time. Does this mean my 24-500 is shot? Or something with my system? Or was it a problem with the GUI itself? I know others have had this problem because someone started a thread about it. I didn't start a thread about it because I was sure it was the GUI and not my equipment and I didn't feel like defending myself. Much as I've been doing on this thread. Does anyone think I didn't check EVERYTHING before I started this thread? By the way, the second GUI NR seems to have stopped the explosions.

    From what I've seen in the last ten days or so, it would seem that it does, but I'd have to call the manufacturer to find out for sure and, with the Power Saver off on all my HRs, I see no point in spending an hour on the phone trying to find someone at TT who knows what the dock is capable of. On that note, did you happen to see the post where I stated the HDD was still spinning with the Blue light off? Everything I saw led me to believe that the TTs are capable of doing something if the signal from the HR is interrupted for a long period of time. What would do that? Only thing I can think of is the Power Saver. But, if it happens again with the Power Saver off, I'll post and eat crow. I really don't think that will happen.

    Again, after shutting off the Power Saver, both TTs are working well.

    Rich
     

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