Just upgraded to VIP 722 and HD programming. Geeeeeezzz .. $150 .. So I asked .."please waive the fee" .. LOL LOL ..after a few minutes of a "Dish is the best sales pitch" I said ..Naw ..please connect me to Customer Retentions as I won't pay the $150 when Direct TV will do it all new for FREE.. PAUSE on phone ...CSR changed her hat from dumb CSR to panicy savior from Retentions... I ended up getting a $50 bill credit along with the 3 months of HBO, Cinemax and HD Platinum for FREE and yah ..a new 24 month contract ..big deal, I have had them for over 10 years. When yah do the math ..I upgraded and gained $38.94 on the deal Good Grief !!! Yah ..we can twist this 20 different ways .. find holes in the deal ..but that's not my point. All I wanted was a clean upgrade to HD and have Dish say "Thank You for being a long term valued customer and Ohhhh have we got a deal for you .. IT"S FREE " .. !!!!