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Existing Customers going to Genie

Discussion in 'DIRECTV General Discussion' started by KsBillsFan, Oct 27, 2012.

  1. Oct 27, 2012 #1 of 343
    KsBillsFan

    KsBillsFan AllStar

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    Move this to a different sub-forum if needed.

    Any current customers upgrading to the Genie and what did you have to pay?

    I am currently out of contract, been with DTV for 3 years now. I just called and was told $99 for upgrade and install. They also offered me $10/mo credit for a year and HBO/CIN/SHOW/STARZ free for two months. I said I would think it over. They are giving new customers the Genie for Free, plus up to 3 client receivers for free also. And $40/mo credit for a year plus free movies for 3 months.

    So would like to hear from current customers and see what you have received when upgrading. Thanks!
     
  2. Oct 27, 2012 #2 of 343
    trh

    trh This Space for Sale

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    So they were going to pay you $21 to install the Genie. I would have taken it. I hope when you call back they offer you the same deal instead of $399 plus install.
     
  3. Oct 27, 2012 #3 of 343
    yosoyellobo

    yosoyellobo Icon

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    They wanted to charge me $299 for the Genie. I would have taken your offer in a heartbeat.
     
  4. Oct 27, 2012 #4 of 343
  5. Oct 27, 2012 #5 of 343
    trh

    trh This Space for Sale

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    The offer they gave you might have also been based on the fact you just got ST MAX for free.

    But again, the offer they made is a very good one.
     
  6. Oct 27, 2012 #6 of 343
    KsBillsFan

    KsBillsFan AllStar

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    Oh, I understand. I was just wanting the Genie, but also want to know what others are getting. He did mention over and over the ST Max offer I received.
     
  7. Oct 27, 2012 #7 of 343
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    I got Red Zone and a Genie for about that.
     
  8. Oct 27, 2012 #8 of 343
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    I would be all over this in a heart beat!!!
     
  9. Oct 27, 2012 #9 of 343
    txfeinbergs

    txfeinbergs Legend

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    Nov 15, 2005
    They offered me a free Genie and 2 C31 clients which I gladly took.

    Well, it was actually part of a trial Protection plan program here in Texas where you get upgraded free every two years, but the Protection plan costs $7.99 instead of $5.99. Needless to say, given the Genie and two clients would typically cost you $500, it was easily worth the full protection plan cost and then some.
     
  10. Oct 29, 2012 #10 of 343
    sacflies

    sacflies AllStar

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    I called a few weeks ago and was offered the genie and 2 HD receivers (not C31s) for $100 plus $50 install. I am out of contract. Currently have 2 HR-23s, a SD DVR and 2 SD receivers in my setup. Now have HDTVs in 4 out of 5 rooms. I would keep the two HR-23s, but they suck! Freezing up and rebooting a couple of times a day. I asked them to note the offer on my account and I will call back. Still debating what to do. With the way my HR-23s act up I am pondering switching to Dish. Friggin 23s are super slow too. Sometimes I push a channel number and have to wait 30+ seconds for the channel to change. Probably going to decide what to do today and call back. Maybe have them give me a cancellation date a few weeks out and see if they make a better offer to keep me as a customer before the cutoff date.
     
  11. Oct 29, 2012 #11 of 343
    bainbridgematt

    bainbridgematt New Member

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    So to get the Genie are they asking you to re-up your contract?
     
  12. Oct 29, 2012 #12 of 343
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Almost certainly.

    And welcome to the forum! You planning on a Genie??
     
  13. Oct 29, 2012 #13 of 343
    bainbridgematt

    bainbridgematt New Member

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    Thanks for the welcome.

    I was thinking about getting one, but I don't know if I want a new contract. They gave me an HR21 when I signed up 2 years ago even though I complained that it was old equipment and it sucks. I'm debating on jumping ship to to cable or Dish.
     
  14. Oct 29, 2012 #14 of 343
    Kevin F

    Kevin F Hall Of Fame

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    I'd definitely try calling DirecTV first and seeing what they can offer you. Just say cancel at the automated prompts to get to a retention CSR. They have more power than the average frontline CSR and can probably give you a better deal.

    Kevin
     
  15. Oct 29, 2012 #15 of 343
    bainbridgematt

    bainbridgematt New Member

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    Thanks. I'll give that a try. I think we'd be more OK with directv if the receiver was decent.
     
  16. Oct 29, 2012 #16 of 343
    dpeters11

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    I believe you get a regular CSR now.
     
  17. Oct 30, 2012 #17 of 343
    KsBillsFan

    KsBillsFan AllStar

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    Yes you do. You must ask for the retention/cancelation department now. And you might still not get the "real" retention people at first. DTV has learned how "we" work the system.
     
  18. Oct 31, 2012 #18 of 343
    werdnakills

    werdnakills New Member

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    Oct 31, 2012
    Current customers are being charged $299 for the genie and $99 for each client unless you live in Texas and have the protection plan.

    VERY FEW existing customers are being offered discounted rates on the genie right now so if you're calling in expecting to get one for free or even discounted and do not fall under the first scenario described, good luck..
     
  19. Oct 31, 2012 #19 of 343
    trh

    trh This Space for Sale

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    Why the difference for subscribers in TX with the protection plan?
     
  20. Oct 31, 2012 #20 of 343
    wingrider01

    wingrider01 Hall Of Fame

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    Don;t live in TX and got mine for free, so this is not exactly true
     

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