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Existing Customers going to Genie

Discussion in 'DIRECTV General Discussion' started by KsBillsFan, Oct 27, 2012.

  1. dalime

    dalime Mentor

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    Jul 25, 2007
    Maybe for some. I seriously don't need nine tuners and that would also require me to upgrade my SWM. The two tv's the clients are on don't get used all that much. They aren't as fast as the genie but are as fast, if not faster, than my old DVR's so I'm good with the setup. Have had zero problems.
     
  2. Bill Broderick

    Bill Broderick Icon

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    Aug 25, 2006
    Long Island
    Your original statement was correct. The DVR fee ($8.00) is an account level fee. It doesn't matter how many DVR's you have, this cost stays the same. You may be confusing the Whole-Home DVR fee ($3.00) as an second DVR fee. But it's not. If you have Whole-Home service, this fee is $3.00 whether you have 1 DVR and multiple non-DVR receivers or if you have multiple DVR's.
     
  3. georule

    georule Hall Of Fame

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    You know, I thought so. . but then I looked at my last bill, and got myself confused. Thanks for the clarification.
     
  4. skippyfab

    skippyfab New Member

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    Jan 22, 2013
    I just switched to DISH with a Hopper and 3 Joeys. LOVE IT! Got all of the equipment and install for free and am saving about $500 a year on my bill. I did call DTV and told them that I was willing to switch if they could not take care of me. I was a 8 year customer, but they gave me a $500 quote and did nothing to budge on it. I called back after I got DISH to cancel with DTV. The retention guy said he wished he had gotten to me before DISH installed. I told him it shouldn't matter who I talk to. They should treat their loyal customers just as good or better than new ones, not like second class citizens.
     
  5. Datagg

    Datagg Legend

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    Mesa, AZ
    110% agree
     
  6. inkahauts

    inkahauts Well-Known Member

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    I think its funny that you think your treated like a second class citizen just because they didn't roll over and offer you the world for free when you called. And by the way, if you are in this board, then you know csr roulette and customer retention is where you need to go to get discounts. Not to mention, how many discounts have you had lately from DIRECTV? And don't be surprised in two years when dish doesn't roll over for you then, or makes you do the same you have to do with DIRECTV, which is keep asking.

    Good luck with dish though,I do hope they satisfy your needs and have the right channels. That's the important part to me in the end no matter what the equipment or pricing.
     
  7. jeffdi89

    jeffdi89 New Member

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    Jan 22, 2013
    Just called in to renegotiate after our initial 2-year agreement ended. Originally had 2 HR-24s, 1 H-24, and 1 D-12. Called in and CSR could only offer $10 per month credit for 12 months - and $299 for upgrade to Genie, but said I could get a free upgrade to a 3rd HR-24 to replace the D-12. I considered this, but told them I still would be getting a significantly better deal by switching and had them transfer me to retentions. Retentions was able to get me the Genie for $49 + $49 installation AND the HR-24 for free (replacing D12 and H24). Additionally, I got an $18 credit/month for 12 months. I thought this was a fair offer and accepted. The whole call was pleasant and painless. I might have got a little more if I had really argued, but I felt this was a very fair offer, and I really didn't want to switch. We now will have 11 tuners which is complete overkill, but it doesn't cost any more, so what the heck:D. Hopefully this will help others when they call in.
     
  8. ehilbert1

    ehilbert1 Godfather

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    Jan 22, 2007
    I had the same thing happen to me. I wasn't expecting anything free but I sure wasn't expecting them to come back with a $500 price tag. So like you I went with Dish. I got two Hoppers and a joey. I have always loved Direct but that was the last straw. I'm loving the Hoppers. 4 TB total storage and the Prime Time Anytime is awesome. So basically we have 5 free tuners and Prime Time Anytime takes care of our regular channels. Not to bad.

    All I was hoping for with Direct was a decent deal. I had been with them for years and also a premiere customer. Oh well it's only TV.
     
  9. trh

    trh This Space for Sale

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    Nov 2, 2007
    NE FL

    Welcome jeffdi89! Sounds like you got a very good deal. My concern would be their offer for a free HR24. DirecTV considers all their HD DVRs (HR2X series) as 'equals' and their system can't specify what type of HD DVR to deliver. The Retention department does have more flexibility in what they do, but I'm not sure about this. Did they confirm your order? Did you get anything in writing? I do hope you get your HR24.

    11 tuners "complete overkill"? Not around here!
     
  10. jeffdi89

    jeffdi89 New Member

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    Jan 22, 2013
    Thanks! And you are correct. They did not specify the HR24, so I may get any HR2X. But that is ok with me. I really just asked whether I should get a C31 client in order to replace the H24 (so I could pause live TV) and she offered the free upgrade to the HD-DVR. I figured that was better than the client in any case, so said ok.
     
  11. trh

    trh This Space for Sale

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    NE FL
    Great. Just didn't want you to be upset if you didn't get a 24.

    I'm assuming they are coming out to do the install (it looks like they have to upgrade you to a SWiM16 because of your 11 tuners). That is good because I think your chances of getting a new HR24 is better from the truck than having DirecTV mail you one.

    (I'll have to CC this to my family: they don't think I can be 'nice' to someone from GA! :) )
     
  12. jeffdi89

    jeffdi89 New Member

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    Jan 22, 2013
    Yes, they are coming to install Friday and will have to upgrade the SWiM. And appreciate the response, especially from a "Gator.":lol:
     
  13. charlie460

    charlie460 Godfather

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    Sep 12, 2009
    How can they offer a HR34 for $299 for existing customers when I can purchase it myself from eBay for $250 shipped?
     
  14. goinsleeper

    goinsleeper Godfather

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    Fine print? You will not own the receiver. I would also check the receiver ID with D* to make sure it's something you can actually add to your account.
     
  15. Racer88

    Racer88 Icon

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    Sep 12, 2006
    PFFFT, Just made my first swing and all they'd come off of is a 100 bucks (for self install no less) Hell that should automatically be worth another 50 off at the very least....but nooooooooo.....
     
  16. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    And to think I paid $400 plus shipping and was happy...
     
  17. goinsleeper

    goinsleeper Godfather

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    That's because you have values!

    I don't think it's wrong to ask for a deal but to get upset when you have to pay the going rate for something is, as said many times, just self-entitlement.
     
  18. machavez00

    machavez00 Hall Of Fame

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    Phoenix,...
    I'm off contract, so no ETF to worry about. I have Dish and Cox advertising free whole home DVRs. CenturyLink is also bringing their PRISM TV service to Phoenix. that will make three offering freebies to switch. Should I wait until after the baptism, go to the mattresses, or Louie's in the Bronx?
     
  19. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    I think Cox uses Scientific Atlanta. I wouldn't wish one of those boxes on someone I don't like.
     
  20. machavez00

    machavez00 Hall Of Fame

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    Nov 2, 2006
    Phoenix,...
    I thought SA was bought by Motorola.
     

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