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Existing Customers going to Genie

Discussion in 'DIRECTV General Discussion' started by KsBillsFan, Oct 27, 2012.

  1. ThyKingZG

    ThyKingZG New Member

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    Feb 20, 2013
    been a customer since July, 2012. Still in first two year contract (obviously). First offer a month or two ago was no discounts. $300.

    First offer today was $199, told them too rich for my blood. Then offered me $150, i took it.

    Install in two days from today.
     
  2. supermod38

    supermod38 Mentor

    80
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    Jan 16, 2013
    Central VA.
    i went a different route...................left D* a year ago, they kept bugging me to return, offered Genie, Client..........$0.00........new dish and pay my ETF to Dish-net.

    i took the deal, plus $20.00 discount first 12 mo. $10.00 next 12 mo..............
     
  3. ThyKingZG

    ThyKingZG New Member

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    Feb 20, 2013
    got $50 off, after i called back this evening and said you are billing me $99 for a cinema kit i already have......they took it off.

    so $99 total, 7 month customer, first two year contract.
     
  4. captaink5217

    captaink5217 Legend

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    Sep 20, 2011
    I love the Genie but find the clients to be a bit slow which I guess should be expected. I think I would have preferred another H24 to go with the Genie even if it meant giving up trick play of the C31, the H24 is so much faster.
     
  5. DBSSTEPHEN

    DBSSTEPHEN Legend

    558
    15
    Oct 13, 2009
    SALEM,MISSOU...
    I got a genie from amazon for 183.00
     
  6. dpeters11

    dpeters11 Hall Of Fame

    16,322
    500
    May 30, 2007
    Cincinnati
    And no issues activating?
     
  7. DBSSTEPHEN

    DBSSTEPHEN Legend

    558
    15
    Oct 13, 2009
    SALEM,MISSOU...
    nope
     
  8. spikor

    spikor AllStar

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    Aug 11, 2008
    If Directv wants anyone business....shouldn't Installs be free.....instead of $49.00
    If I remember right years ago when I had mine Installed by our Local Installer I did not pay anything for for an Install. Since then I switched to Dish......BUT Might switch back in the future. I will have to ask alot of Questions before I decide to Switch back to Directv. Like Install if any costs and what kind of Genie will be offered that is Standard like 1 TB, 2TB or 3 TB.
     
  9. ken100

    ken100 AllStar

    80
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    Feb 1, 2013
    ive been talking to someone who has directv and is thinking of getting the genie....let me understand the new monthly pricing.....$25 a month for the genie....but $10 of that is for the hd fee right....which they can probably get waived if they do like an auto pay.....so really they will only be out $15 a month if they just go with the genie and no clients.....right?
     
  10. rtisovec

    rtisovec Cool Member

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    Aug 31, 2008
    I upgraded by phone to Genie today. I have an HR-21 with an external 1TB box and 2 other HD receivers.. Really wanted the extra tuners and a faster responding tuner than what I have. $49 for the Genie and 2 clients, install, and I added Starz and Cinemax for $2/month. I've been off contract for a while. Didn't have to do anything to haggle and I didn't reduce my monthly bill, but that's ok (I did try). I need the SWM, so I needed the professional install.

    They are sending me the Cinema Kit. I have an old 4 port G bridge that I use also for my receiver and smart TV. Should I use the cinema kit at setup or stick with what I have (I am assuming theirs is an N, and I'm not opposed to getting a cheap 4 port hub to hook to it. (It was free, by the way).

    The other question is other than losing my recordings, is there any disadvantage to continuing to use my 1TB external drive vs the one in the receiver? I know I'll lose my recording series by switching over, but I don't want to use the external drive if it will slow down the receiver in any way.

    Rich
     
  11. Bill Broderick

    Bill Broderick Icon

    2,305
    166
    Aug 25, 2006
    Long Island
    Why are you replacing the HR-21? Move the HR-21 (along with the external hard drive) into one of the rooms with one of the HD receivers and put the Genie where the HR-21 currently is. If you want a client, replace the other HD receiver with the client.

    You'll end up being able to record up to 7 programs at a time and you'll have 2 TB of storage (the Genie has a 1 TB internal hard drive, so there is nothing to be gained by using an external 1 TB drive instead of the internal drive. It doesn't cost any more per month to have a Genie, an HD DVR and a client than it does to have a Genie and 2 clients.
     
  12. inkahauts

    inkahauts Well-Known Member

    22,536
    1,087
    Nov 13, 2006
    I would at least do that till I watched all my shows off the old DVR, and then switch it to a client of some sort.
     
  13. xigxag

    xigxag New Member

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    Feb 24, 2013
    Very informative discussion here. I wanted to throw out my scenario and ask for advice.

    5 year customer, in-contract until November 2013. Have a HR-21 and HR-24.

    My 12-month promotional rebates from the last contract ended recently. So I called in today to see if we could rework them to lower monthly bill, sign a new contract, etc. I also wanted to see pricing on switching out current receivers to Genie system.

    The Rep quoted me $447(!!!) for the Genie, with no self-install option. She also was unwilling to work on my contract, other than switch to a lower package.

    Any ideas on why the quote was so much? That was my first call, but looking to be better informed before I call back in. Can I speak to retention even though my contract isn't up for a while?

    How can I determine if my current installation is capable of supporting the Genie whole-home system? I have 4 lines coming from the dish, with two going to the living-room receiver and another to the bedroom receiver.
     
  14. dpeters11

    dpeters11 Hall Of Fame

    16,322
    500
    May 30, 2007
    Cincinnati
    You need an upgrade to SWM, with only one line going to each DVR.
     
  15. Lugnut

    Lugnut AllStar

    63
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    Feb 11, 2013
    Eagle, Idaho
    Correct. That is not Genie-specific pricing, though. It is a result of the restructure from the old pricing of $10 HD, $8 DVR, $3 Whole home price breakdown. It's now $25 for "Advanced Receiver Service" if you have ANY type of HD-DVR on the account. This is for new customers only, though. The new pricing for existing customers is $10 for HD, $10 for DVR, $3 for whole home, so you still get it $2 cheaper than new customers if you signed up prior to Feb 9th, 2012.
     
  16. xigxag

    xigxag New Member

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    Feb 24, 2013
    Assuming you were replying to me...Is this something I can order/install myself to save money? Where is it physically installed?
     
  17. happyj

    happyj New Member

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    Nov 11, 2008
    Ok, I have read this whole thread trying to figure out the best approach for me, I need some advice prior to next steps.
    I currently have HR20's in the master bedroom and living room, R15 in the family room and an SD D11 in one child's bedroom. I want to add another recvr to the other child's bedroom and thought I should look at Genie. I am thinking I should get the Genie to replace the R15, keep the 2 HR's and add two clients for the 2 kids bedrooms. Should I upgrade the D11 and add a recvr for the additional bedroom?

    Thanks in advance
     
  18. Lugnut

    Lugnut AllStar

    63
    1
    Feb 11, 2013
    Eagle, Idaho
    Well, first of all, the R15 and the D11 are not SWM-compatible, so those will be auto-swapped to an R16 and D12, respectively when you get the SWM install for the Genie. If your goal here is to get the most rooms in HD and streaming content from the HD-DVRs, then this would be a good setup.

    As for upgrading the D11 for the additional bedroom: This would not be necessary unless you wanted to watch recordings and get HD as I stated above, since it will be auto-swapped due to compatibility with the SWM.

    Do keep in mind here that your price for the Genie may be substantially higher due to having to get the SWM upgrade with it (normal price $199), but that depends on what you qualify for on your account.

    Hope this helps :)
     
  19. happyj

    happyj New Member

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    Nov 11, 2008
    Thanks, I thought i had the SWM already installed but, will figure out how to check that fact.
     
  20. machavez00

    machavez00 Hall Of Fame

    3,740
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    Nov 2, 2006
    Phoenix,...
    Ok, I pulled the trigger and the install is tomorrow (off contract for awhile). $49 install fee for the Genie, one client, CCK. I forgot to ask about an AM21. Hopefully I will get to keep my current dish.
     

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