1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Existing Customers going to Genie

Discussion in 'DIRECTV General Discussion' started by KsBillsFan, Oct 27, 2012.

  1. Lugnut

    Lugnut AllStar

    63
    1
    Feb 11, 2013
    Eagle, Idaho
    If you have a D11 and R15 functioning, you don't. D11 and R15 will show up with 771 Searching for Satellite Signal if you connect them to a SWM.
     
  2. happyj

    happyj New Member

    3
    0
    Nov 11, 2008
    That was much too easy, I just got home and now I know the answer.
    I appreciate the information.
     
  3. Lugnut

    Lugnut AllStar

    63
    1
    Feb 11, 2013
    Eagle, Idaho
    No problem :)
     
  4. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    Keep in mind, you don't get discounts every time you sign a new agreement. If they were willing to help you with your bill, that's awesome, but never come to expect it(especially if you've been receiving them).

    As for the $447, if they did not have an offer for you and were quoting regular price: $299(Genie) + $99(connection kit with SWM) + $49(installation)
     
  5. trainman

    trainman Hall Of Fame

    1,619
    32
    Jan 9, 2008
    Sherman...
    Just one more data point: 10-year subscriber, out of contract, was offered the you-pay-only-$49-installation deal (plus a new 2-year contract) to upgrade my one HD-DVR to Genie. Got the SWM system and the HR34-700 installed the next morning.

    Unsolicited offers I got from the CSR were switching my Internet service to one of DirecTV's partners (but then he looked in his computer and found than none of their partners offer high-speed at my address), the perpetual HD Extra Pack free-for-3-months offer, and a 6-month discount on the movie channels (none of which I subscribe to) -- I think what I was quoted was $28/month instead of $47/month.
     
  6. kymikes

    kymikes Icon

    658
    0
    Jan 15, 2008
    Kentucky
    Another data point with similar results. I got an additional DVR, the HR34, for $49. If your look at the invoice, the HR34 was $49 and installation was free. Also got several offers like Trainman got. I know a few got better deals but this also included upgrading to a SWIM16. Good installer - nice overall job. He was in and out in an hour. FYI.
     
  7. andrewj0781

    andrewj0781 Cool Member

    20
    0
    Dec 1, 2011
    When I called first I was offered $240.00 off. So $59.00 (for Genie) and $49.00 install. Said I had to check with my wife.

    Called again to see if I could get any programming credits. I was offered $15.00 off for a year Free DVR for a year. $5.00 off for 3 months and free MRV for 3 months. Again the wife wouldn't give me a yes. So I said sorry Is have to call back.

    Finally got her to say yes. Called back and nicely said why do I have to pay install fee I already have the room hooked up (didn't know the extra work) so he said here's what I'll do, I'll take $250 off of the Genie wave in the install fee. So I got it all for $50.00 plus tax.
     
  8. Old_School

    Old_School Legend

    389
    12
    Nov 28, 2011
    PA
    Just looked it up out of being curious, right now there is one listed as NEW for $149+ $10 shipping.
     
  9. danok1

    danok1 Cool Member

    12
    0
    Oct 7, 2007
    Just called in..10-yr customer, out of contract. Got Genie, upgrade dish/multi-switch to SWM, cinema connection, install for free!
     
  10. montanaxvi

    montanaxvi Legend

    131
    0
    Oct 2, 2008
    Been a while since I've been in this thread but wanted to post my most recent experience.

    Called in again tonight to see if any deal was available. First line CSR looked and said that he would be happy to sign me up for the Genie for the price of $299 plus professional installation. Not a chance. Asked him when my contract was up and he said he would have to transfer me and ended up hanging up on me.

    I called back and went through the "cancel" cancel" prompts until it kept asking me if I wanted to cancel due to moving and I said no. It sent M to what I'm guessing was retentions.

    I told her I was interested in the Genie and if I felt the price wasn't right I'd like to know my contract end date. She looked on the system and came back with Genie and install for $98 and billed to the account as well as offering install tomorrow (couldn't because of work) got Saturday 8am install and contract is obviously 2 years from installation.

    I'm happy with that and keeping the 2 HRx units I have for a total of 9 tuners.
     
  11. peds48

    peds48 Genius. DBSTalk Club

    19,966
    1,055
    Jan 10, 2008
    NY
    I like that...
     
  12. Datagg

    Datagg Legend

    260
    4
    May 17, 2009
    Mesa, AZ
    They are nothing but a box of chocolates over there...... never knowing from one rep to another what you will get.
     
  13. betterdan

    betterdan Icon

    931
    8
    May 22, 2007
    I've been with Directv maybe 13 years I am guessing and rarely ever get discounts or anything. Last time was the 2 years of free HD that has already expired. Anyways, we had an HR20-700 in the living room and an SD receiver upstairs when the HR20-700 broke.
    I called Directv wanting them to help reimburse me if I bought an HR-24 to replace the HR20. They refused but they did offer to give us an HR34 Genie and 1 client for free. I asked them how much it would be to install another client in the master bedroom where no Directv box had ever been before. The lady told me it would be free and she would also give me a $10 credit for a year.
    So we ended up with the HR34 Genie, 2 clients, new install in bedroom, $10 off for a year and the tech even moved our dish from a pole to the roof to get better signal and final cost was $0
     
  14. Datagg

    Datagg Legend

    260
    4
    May 17, 2009
    Mesa, AZ
    Good deal... Sometimes you get lucky, while others are just flat turned down. Congrats. Now hears hoping you have no troubles with your 34 and client setup. Good luck
     
  15. peds48

    peds48 Genius. DBSTalk Club

    19,966
    1,055
    Jan 10, 2008
    NY
    Good deal, indeed
     
  16. n3vino

    n3vino Godfather

    472
    8
    Oct 2, 2011
    Leon...
    Question. Is a CCK mandatory if I upgrade to a Genie as part of a PP upgrade, and keep the HR24 and 2 H25's, and will they charge me for the CCK. I don't think I have a use for a CCK as I don't buy on demand.
     
  17. joed32

    joed32 Hall Of Fame

    2,763
    29
    Jul 27, 2006
    With the new HR44 coming very soon, I think I'll wait for that.
     
  18. peds48

    peds48 Genius. DBSTalk Club

    19,966
    1,055
    Jan 10, 2008
    NY
    Most folks are under the impression that the "CCK" is just for VOD. Having the DirecTV system connected to the internet unleashes a wealth of features, like the tablets and smartphones apps, TV apps..and the soon to come voice control

    BTW, the internet connection might not be "mandatory" for the customer, it is however for the tech.
     
  19. n3vino

    n3vino Godfather

    472
    8
    Oct 2, 2011
    Leon...
    When I first was installed, the tech only had a wired CCK and said there was no such thing as a wireless CCK, and he wanted to charge me extra to run the cables to my router. At that point I saw no advantage for me to have the CCK, so I didn't accept t. However, if they throw a wireless one in at no cost, I'll let them do it. Otherwise, I'll just run a phone line for a day or two to one of the boxes and then disconnect it. That's what I've done in the past.
     
  20. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,345
    578
    Dec 2, 2010
    Winters,...
    What does running a phone line intermittently do?
     

Share This Page