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Existing Customers going to Genie

Discussion in 'DIRECTV General Discussion' started by KsBillsFan, Oct 27, 2012.

  1. Jan 3, 2013 #141 of 343
    DaveH28

    DaveH28 Cool Member

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    Feb 22, 2011
    Carl -

    Thanks for the info.. New coax run today and tested with my SD receiver. Up and running other than no receiver to use right now! :)

    So, if I keep my HD DVR & HD receiver, and add the genie + 1 client as you recommend, I can watch any recorded program at any of the locations? The HD receiver will pick up both the playlists from the HD DVR and the genie? The HD DVR will play shows from the genie & vice versa?

    I guess the only differences between keeping whati have nd getting all new is tat I still won't be able to pause/RR/FF on the HD receiver and the whole "hideaway" factor..

    What the difference in supported whole home vs what I have? What do they convert? Is a cinema kit the same as WH? It said I cold get one of those free too..

    Thanks!
     
  2. Jan 3, 2013 #142 of 343
    goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    If you're SWM is from 3 years ago, it may be a white label SWM not a green label SWM. The Genie should run fine from the white label SWM but D* may require an upgrade on it so they can guarantee their equipment works correctly. The green label SWM will allow for the support whole home which will run the contect over the coax instead of through your home network.

    Outside of being able to pause and rewind live programming, I agree with carl6 in keeping any HD receiver that you have as apposed to giving up a tuner. You would be able to configure the receivers however you would like them. You could have the Genie in your living room and HD DVR in your bedroom or whatever other room you would want to record. If the third and possibly fourth room need those abilities then go for the client(s).
     
  3. Jan 3, 2013 #143 of 343
    DaveH28

    DaveH28 Cool Member

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    Feb 22, 2011
    I've got green label SWM and my WH runs thru coax. I installed it myself but it's coax not Ethernet based. I should be good, right?

    Is the cinema kit just a new name for WH?
     
  4. Jan 4, 2013 #144 of 343
    goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Yeah, you should be fine.

    The cinema connection kit just ties the internet into your existing system. Whole home works for those without internet and you can add internet to a receiver without having whole home.
     
  5. Jan 4, 2013 #145 of 343
    carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,436
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    Nov 15, 2005
    Seattle, WA
    In your case, the only difference would be the flag in DirecTV's system indicating you are supported. Functionally you are set up the same.

    Given you have run the coax already, and everything else is set up properly, having an installer out to add the HR34 and client would be a quick and easy install/upgrade. All he would have to do is drop in the new boxes, hook them up, and be on his way.

    The CCK is the bridge between your DirecTV equipment and the internet. You can accomplish the same thing with an HR34 by plugging ethernet from your LAN into the ethernet port on the HR34 (you cannot do that with HR2x units though).
     
  6. Jan 4, 2013 #146 of 343
    Stewpidity

    Stewpidity Godfather

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    Jan 25, 2008
    Just called...I am out of contract, they wanted $250 to upgrade to Genie, plus the monthly whole home DVR charge, plus the 2 year agreement. I love Directv but I have to shop around and see whats out there, (I need to add 2 receivers & they wanted $279 if i added 2 HD rec, no genie)
     
  7. Jan 4, 2013 #147 of 343
    thptrek

    thptrek Cool Member

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    Apr 2, 2007
    I'm a long time DTV customer with whole home and two receivers (HR21 and a H24). Called today about upgrading to Genie and it was no problem and at no cost. Installer coming next week. Very happy.
     
  8. Jan 4, 2013 #148 of 343
    Stewpidity

    Stewpidity Godfather

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    Jan 25, 2008
    amazing how I call and get told $250 and you call and get it at no cost...congrats
     
  9. Jan 4, 2013 #149 of 343
    wingrider01

    wingrider01 Hall Of Fame

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    Sep 9, 2005
    suspect a lot depends on how many times in the a set period of time a customer has called to aks for equipment.

    It was the first time in 3 years that I called and got everytign for free including the installation
     
  10. Jan 4, 2013 #150 of 343
    Stewpidity

    Stewpidity Godfather

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    Jan 25, 2008
    I have not got/requested anything new in 5 years (when i first signed up) Oh well I am not going to call & play CSR roulette
     
  11. Jan 4, 2013 #151 of 343
    FenixTX

    FenixTX Godfather

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    Nov 11, 2005
    Have you received a lot of credits lately? Maybe free NFL ST? I'm taking it you aren't under contract still then since you haven't received any new equipment lately right?
     
  12. Jan 4, 2013 #152 of 343
    Stewpidity

    Stewpidity Godfather

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    Jan 25, 2008
    No Contract, No new equipment(that effected contract had one HD/DVR replaced due to failing hard drive)

    i did get NFL ST but it was not free, i called to cancel it(not with the intention of getting a better deal) and they offered it at 50% off so i did take it, the only credit i currently have is a 6 month Sports pack credit, which they gave after i called to cancel that after Baseball season(they make if difficult to cancel anything :hurah:)
     
  13. Jan 5, 2013 #153 of 343
    wingrider01

    wingrider01 Hall Of Fame

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    did not have to either

    so you have gotten credits, you could have said no thanks. 50 percent off is a credit, so you have had two
     
  14. Jan 5, 2013 #154 of 343
    DaveH28

    DaveH28 Cool Member

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    Feb 22, 2011
    Just to update, I did call yesterday and to keep it short, I was able to get the genie for $49. They are only sending one free client with it, however, but allowing me to keep my HD receiver and my HD DVR. CSR rep recommended i keep it that way so i can use multiple tuners in the genie and keep the DVR for a total of 7. Said if I won't additional clients thy are $99/ea. I guess the only thing I'm losing is the pause/RR/FF on my HD Receiver - if I replaced that with a genie Client I'd gain it, but then I'd be tying up a tuner.

    They want the SD receiver back (I have no idea why).
    They are allowing me to self install, so no install fee either..

    I spoke with 2 different reps, and I was very pleasant & courteous. I found out i had 60 days left on my contract. Did not really threaten to leave, just told them I wanted to stay w them but get the latest equipment. Couldn't get any monthly discounts on top for re-signing, I'm getting $20/month discount now an he said I'm maxed out at the moment.

    Maybe this info will help someone else get it, I can't thank you guys enough for the help I've received here in the past!
     
  15. Jan 5, 2013 #155 of 343
    RVD26

    RVD26 Godfather

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    Oct 12, 2007
    Houston
    I live in TX and have had the protection plan for over a year.
    Does that mean I can get the Genie for free just by calling?
     
  16. Jan 5, 2013 #156 of 343
    Datagg

    Datagg Legend

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    May 17, 2009
    Mesa, AZ
    No that wont do it.... best thing, what i did was to say i like the extra tuners in the Hopper and looking to switch.... Depending on who you get, how you present yourself and a dash of luck it will work. Some have to pay a lower amount, some like myself got it for free.... 50/50. Good Luck!!
     
  17. Jan 5, 2013 #157 of 343
    dpeters11

    dpeters11 Hall Of Fame

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    Texas does have a special upgrade clause.
     
  18. Jan 5, 2013 #158 of 343
    Stewpidity

    Stewpidity Godfather

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    Jan 25, 2008
    true, but i did not think by accepting the offer, that 6 months later they would want to charge me $250 to upgrade Equip when they are charging others 0 or $49, Oh & agree to a 2 year agreement. Not to mention its not like I got some special ST deal, they were offering it to anybody that tried to cancel.
     
  19. Jan 5, 2013 #159 of 343
    FavreJL04

    FavreJL04 Legend

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    Feb 4, 2006
    I'll try to keep my long story as short as possible here.

    I bought what I thought was a used H20 without the access card from Goodwill the other day for 7 bucks. I originally called to add it to my account, but was told I would be tied in for 2 years if I was to activate it. I told them I would have to consider that and call back another time. A few hours later the light went on in my head. I figured if I was going to be locked in for 2 years then I'm going to see how much new stuff I could get instead. I called back later on and simply told them I'd like to know what they could do for me. They came back with a Genie, 2 clients, and the internet kit all for free. Only thing I would have to pay was the $50 install/delivery charge. I told them I would think about it because it sounded like a real good deal. Next thing I did was go to a local store that has the Genie setup on display to check it out for myself. I told the guy there what they offered me on the phone. I mentioned to him that I was also going to be changing my address soon. I then learned about the Mover's Plan and that I should call back and see what deals they would give me there. So I do that the next day and they offer me the Genie, 2 clients, and the internet kit for free, but this time it's only $19.95 installation charge to do it, and I get all the movie packages free for 3 months. I scheduled the install on the spot and will be all setup and ready to go on Friday, Jan 11.

    I never once threatened to leave or anything like that. I am not currently under contract with them. I was totally straight up with my intentions and feel I came out smelling like a rose.
     
  20. Jan 5, 2013 #160 of 343
    Jacob Braun

    Jacob Braun King of Awesome

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    Oct 5, 2011
    Tulsa, OK
    Since you're in Texas and getting the $7.99 plan it's highly likely!
    You should be able to check upgrade eligibility on DirecTV.com...it also depends on the last time you did an upgrade.
     

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