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Experienced Installers

Discussion in 'DIRECTV General Discussion' started by lancruz, Mar 4, 2009.

  1. chris9047

    chris9047 New Member

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    Mar 13, 2009
    hi i am in search of getting a contract i have had one with mastec but 8 months of h-ll i am in search of anyone evan if i have to go back to mastec all i want is a small company no more than 20 techs will travel anywhere can anyone guied me in the right direction.
     
  2. joe diamond

    joe diamond Hall Of Fame

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    Feb 28, 2007
    Cabl Bar.com.............employment section

    Joe
     
  3. BlueEos

    BlueEos Cool Member

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    Mar 5, 2009
    A few days ago I had an installer out to put up a new antenna. He removed the old one from my eve, and LEFT IT LAYING THERE. I assumed he took it with him. Yesterday, when I was returning to my home, I happened to glance up there and saw the old antenna laying there under the new one.

    So, I climbed up on the roof (against my wife's wishes as she doesn't think my 70 year old bones should be up on the roof) and removed it. I guess I could have call DTV and complained about it, but I just wanted it GONE.
     
  4. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    The installer should have brought the dish back down to the ground, but should NOT have removed the dish from your property.
     
  5. lancruz

    lancruz Mentor

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    Feb 19, 2009
    Well I'm back. My intentions with the company were good, but I believe they were not good for me. I worked a couple of days, but needles to say, I had to quite. My family didn't like me working the hours that were given to me. Anyway the issues I ran into, no real help when needed. Working with India was a joke. They have reduced their staff for status and closing jobs, calling India I had to wait at least 30 min to status on-site and another 30 min to close my job. The straw that broke the camel's back, I made it home on Saturday evening. I sat down to catch my breath. I get a phone a call at 8:00 p.m. in the evening from the supervisor to go to a customer 30 miles a way for an upgrade. My wife told me, if I walk out the door not to bother to come back. The choice was easy. I'm back looking for work.
     
  6. joe diamond

    joe diamond Hall Of Fame

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    Feb 28, 2007
    Lan,

    You did yourself a favor. Consider the next step. You go out to start a job at 8:30 PM and finish an hour later........."THIS CALL CENTER IS NOW CLOSED>>>DO NOT ATTEMPT TO LEAVE MESSAGES TO CLOSE WORK.

    So you don't get paid.

    At a time when folks all over the country are looking for work the continued use of those crappy off shore call center.......I AM VERY SORRY>>>WE CAN ONLY CLOSE TWO JOBS>>>THEN YOU MUST GO BACK ON HOLD........Are they nuts. How about putting the cash back in the economy where they are selling the adds? Grrrrrr!

    Also, as a contractor, you should be able to refuse any job. You might go apply for unemployment insurance and let the HSP explain why you are / were not an employee.

    Told ya this would be a learning experience. F em!

    Hope you get all your money. The last check is the one they feel safe about cutting up.

    Joe
     
  7. joe diamond

    joe diamond Hall Of Fame

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    Feb 28, 2007
    I got it the other way. I did remove an old TV antenna and a DISH dish. I got two calls. The first was from the drunken husband who accused me of tricking his +++++ wife out of HIS equipment. Apparently he called DTV also. The second call was from the fulfillment office to let me know that my work for the next day had already been sent. Call AFTER returning the customer's property IF I wanted more work.

    No good deed goes unpunished. This was worse with the old Pstar dishes.

    Joe
     
  8. Mertzen

    Mertzen Hall Of Fame

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    Dec 8, 2006
    I'm glad that my HSP has a computer system for on site and closing jobs. I can't imagine on hold for stuff like that.
    To the OP; sorry you couldn't make it work. It's not easy but there are rewards of you can make it work.
     
  9. lancruz

    lancruz Mentor

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    Feb 19, 2009
    Do you mean installing a phone line? I'm confused with the question.
     
  10. joe diamond

    joe diamond Hall Of Fame

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    Feb 28, 2007
    Phone numbers in this context = getting the customer's phones connected to the receivers long enough to respond to the "ring back" DTV will do to verify that the receivers are where the WO says and are connected to the customer phone.

    The last number I saw was one in six new customers had no land line and no plan to ever get one. Add to that those who plan to drop the land line because their cell phone is meeting their needs and you get a larger number.


    They persist in the phone connection thing because they can. It is an arbitrary policy that changes but allows DTV and their HSP pals to pay less.

    I sell phone work if asked and connect jacks in the same room. I am adding other things to do. When I close my eyes DTV work is gone. If it was just the phone thing I would eat it but with everything else.......why try?

    Joe
     
  11. Telcoguru

    Telcoguru Cool Member

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    Dec 6, 2006
    If you have to run coax and hook up a phone jack do you use RAPID-RUN! COAXIAL CABLE WITH TELEPHONE ATTACHED? It seems that it would save time and take care of your job requirements.
     
  12. gen2rx7

    gen2rx7 AllStar

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    Jan 30, 2008
    I did an ATT install last week and they were not going to have their phone hooked up until the 24th!! How is that going to work for my NRB? We have the same problem with Verizon, we get out there before the phone company does.
     
  13. gen2rx7

    gen2rx7 AllStar

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    Jan 30, 2008

    I love my handheld, I put myelf enroute , onsite close jobs, and activate and deactivate recievers w/o calling anyone!!! I save about 2 hrs of phone time:)
     
  14. joe diamond

    joe diamond Hall Of Fame

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    Feb 28, 2007
    You are screwed.

    But it could be worse. I was once sent to a Sunday installation that included a TIVO. DTV wouldn't activate the box without an active phone line period. So the installation wouldn't pay me for the installation or the extra mileage.

    Then I got the same address as a service call...........the cx moved the TIVO to another room and couldn't record any more and there was no phone in the new room.

    Maybe this isn't worse........just different in a typical bad way.

    Joe
     
  15. joe diamond

    joe diamond Hall Of Fame

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    Feb 28, 2007
    I have looked at that stuff and it seems pretty good.

    But you miss the point. The phone requirement is something DTV knows is not going to happen much of the time. It is the HSP installation company who would just as soon deduct money from the tech as have a phone connected.
    They will not pay extra to make it harder to deduct money from checks.

    I get the impression land lines are becoming old and abandoned technology. Folks are getting by without them.

    Joe
     
  16. TigersFanJJ

    TigersFanJJ Hall Of Fame

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    Feb 17, 2006
    This policy has made it through several years and numerous class-action lawsuits (that were won by the techs). So no, it isn't going away anytime soon. Btw, the CSRs have always been trained to say that the phone line isn't required (with the exception of the old Tivo units).
     
  17. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    Much of the time, you aren't running lines from the demarc to the new receiver, but from some point mid-way. And in newer areas, you are running wire to the pre-wire location, but using the pre-wire to the receiver. Last is what was already mentioned: customers with no phone service. It is very common for folks to be getting a new TV service in conjunction with a move, and more and more are opting not to get a land line at the new location, and even those that do always seem to have the phone install scheduled too far out to matter.

    With Dish, it's the CUSTOMER who pays more/saves money depending on whether the phone is connected, and even then, we're lucky to get 50% of receivers connected to the phone. That's counting the people who buy wireless phone jacks or additional outlets, which are in their financial interest to do.
     

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