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Experiencing intermittent audio outage on DD5.1 programs

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by gor88, Jan 23, 2011.

  1. gor88

    gor88 Icon

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    May 9, 2003
    I am on the Eastern Arc.
     
  2. rjruby

    rjruby AllStar

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    Dec 29, 2002
    Me too
     
  3. dwarren2

    dwarren2 New Member

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    Jan 11, 2006
    Add me to the EARC group having the drop outs. I've noticed them on Science Channel and Food Network. I'm in the Rochester, NY area.

    Also now being reported to be happening on the WARC.
     
  4. mcss1985

    mcss1985 Legend

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    Dec 5, 2007
    I too am having problems exactly like the OP described, but I am using a 922 connected via HDMI to a Denon 2809 (I can guarantee its not a cabling issue).

    I believe I first noticed this about 2 or 3 days ago. It seemed to be the worst last evening (Monday). I remember it being really bad during American Chopper last night which is on Disc. at 21:00 est.

    I'm on the WA with 61.5 also. I believe Disc. is on 129?

    I also noticed that I watched OTA for about 2 hours after American Chopper and did not have one problem.

    I've been watching random programs briefly this evening and haven't had a problem.
     
  5. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,579
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    Jan 7, 2005
    Kittrell, NC
    You are on western arc (110/119/129) but also have 61.5?

    Just wanting to be sure. You're the first person to not be on eastern arc to have a problem in this particular thread... but if you also have 61.5, then it doesn't rule out my suspicion BUT it does mean you are the first person in a position to test the theory.

    How difficult would it be for you to temporarily disconnect 61.5 and see if the audio drops go away?

    FYI, I am on western arc but have a 4th SAT too... I have 110/119/118.7/129 because my HD LiL used to be on 118.7... and I still have not seen the audio problems currently being reported in this thread.
     
  6. mcss1985

    mcss1985 Legend

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    Dec 5, 2007
    Yeah I'm on WA (110/119/129) but also have 61.5 - My HD LIL are on 61.5 so had to have 2nd dish added to point to only 61.5.

    I am very willing to test the theory and I could disconnect 61.5, wouldn't be the easiest thing to do, but definitely doable (just a matter of getting on roof and disconnecting). Only problem is I don't notice the issue consistently enough to really test anything. In fact everything has been working great tonight.

    Is there any way to tell what Dish I'm pointing at on a given channel?
    Of course now that I'm typing this I'm thinking that disconnecting 61.5 would tell me if my Discover Channel (where I really noticed a problem last night and am watching now just to see if there is a problem now) is being picked up from 61.5. Or would the 922 just look for it on 129 if 61.5 went down?

    Also don't have a ladder tonight, but will try to remember to bring work van home tomorrow with ladder.
     
  7. P Smith

    P Smith Mr. FixAnything

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    Jul 25, 2002
    W.Mdtrn Sea
    Is there any way to tell what Dish I'm pointing at on a given channel? - press Info twice.
     
  8. mcss1985

    mcss1985 Legend

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    Dec 5, 2007
    Oh wow that is awesome! (I'm easily impressed:))

    Well I will definitely will use this to keep an eye on which Sat I'm looking at if the audio problem arises again. So far, so good tonight. Anyone else experiencing the audio dropout issue tonight?

    P.S. as soon as Tosh and Mutant Planet end I'll tune to Disc. and see what Sat. its pointing at.
     
  9. TonyT@DISH Network

    TonyT@DISH Network New Member

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    Jan 6, 2011
    I can set a receiver on each, so there is not a need for you to hit the roof. Not sure where my head was but I'm on it. No ladder required. Heading to the lab right now. If anyone is on and can tell me a channel thats doing it I will be able to follow in about 10 minutes.
     
  10. russ9

    russ9 Godfather

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    Jan 28, 2004
    I'm on Western Arc, have them randomly on recorded programs, which are about all I watch. I've pretty much got used to them so I will pay more attention to times etc.
     
  11. TonyT@DISH Network

    TonyT@DISH Network New Member

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    Jan 6, 2011
    Test subjects are a 722k connected EA and 922 on WA, set to Discovery ID. Audio is delayed about 4 seconds on the EA feed. My 922 had not completely reset when I checked the 722k and sure enough, 5 seconds without audio. Connections are composite on both. Unfortunately it is possible for better cables to "walk off" and so we are limited to what we have. TV's identical (except size). Submitted report and we should be able to get this resolved.
     
  12. russ9

    russ9 Godfather

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    Jan 28, 2004
    Almost real time - Recording the 7pm pacific time episode of White Collar on USA. 51 seconds into the recording (which was still Law and Order) a 1 second glitch with audio cut out, and I did notice a bit of video noise as well. HDMI picture/sound, optical out sound, same result.
     
  13. ldhays

    ldhays AllStar

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    May 25, 2006
    Don't know how to tell what arc I am in but I have been having same audio problems for some time, including tonight! I did a reboot tonight and watched another hour with no problems. I have a 722k with HDMI connected, I will try to check sat. ID now that I know how when it happens again! How do you tell what ARC you are in? I am in central Illinois!
     
  14. dennispap

    dennispap Icon

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    Feb 1, 2007
    Same here. I have a vip722. On eastern arc
     
  15. P Smith

    P Smith Mr. FixAnything

    21,626
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    Jul 25, 2002
    W.Mdtrn Sea
    Post switch matrix screen data or read post#27 above.
     
  16. Lazy Senior

    Lazy Senior Legend

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    Jan 24, 2005
    I just watched American Chopper which was recorded at the time you said. It had the worst (longest) audio dropouts I have yet experienced. Really L O N G and frequent dropouts, the kind that (almost) make you wish you had Directv :lol:

    LZ Senior
     
  17. hokie-dk

    hokie-dk AllStar

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    Feb 4, 2006
    I can confirm that it happens on ESPNHD and ESPN2HD as well as my locals, and it happens on my 622 and my 722k.
     
  18. Polardog

    Polardog Legend

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    Mar 4, 2008
    I have also been experiencing these audio drop outs, some as long as 10 seconds. Most recently while watching TSOU address last evening on MSNBC. But this has also happened on HBO, SHO and other channels.
    I'm running HDMI out of a VIP612 through a Yamaha reciever to my TV. I'm on EA.
    No problems until about a week or so ago.
     
  19. dennispap

    dennispap Icon

    743
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    Feb 1, 2007
    It happened last night on NATGEOWILD during Brady barr 10pm central and 11pm central. 2-3 second drop outs. I am on eastern arc with a vip722. Using optical cable
     
  20. TonyT@DISH Network

    TonyT@DISH Network New Member

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    Jan 6, 2011
    I did send the information over to the people who can check into what is actually happening. I actually included the link to this forum in it so they can not only have the details from my report, but the information provided by all of you as well. I even mentioned a possible fix hidden amongst the posts. :D

    I checked today and noticed an update of current channel issues. I did not find the sat channels hidden in there but I only checked one of the ones described. Many locals updated just this morning. Looks like EA locals to me, so I would assume they are in the process of updating the list still. It typically means that Uplink is on the trail already for a fix. Thanks for the information you guys gave as I am sure that helped them see or "hear" the problem. Will get back when channels get cleared from the list and check to see if it is in fact fixed.
     

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