I've been having signal issues on and off for 4 years (since I went HD). Each time I have a problem, D* sends out a tech who either replaces or adjusts the dish. The last time this occurred, the tech installed a dish that was incompatible with my SWM-8. (Didn't know that until today). Since then, the internal hard drive in my 4 year old HR20-700 died. D* shipped out a 3 year old refurbished HR20-700 that's beat up like it was dragged behind a car. (Okay, I'm exaggerating. But it is obvious it was not taken care of.) I didn't really like getting a refurb, but I understand that's how D* works, so I accepted the practice and moved on. Since the 3 year old HR20-700 was activated, we've been having constant problems with lock-ups, audio and video dropouts, and black screens. Watching live TV works fine, but as soon as we try to do anything with recordings (or even rewinding a live broadcast), the thing just goes wonky. D*'s case management team has been working with me, so I call 'em back and tell them this refurbed piece of junk they sent is worse than the one that died. (Again, I'm exaggerating here. I politely told them there was a problem with the new piece of equipment). So they schedule a tech. The tech shows up today and says my dish is incompatible with my SWM-8 and replaces it. Cool, good to know. He replaces my SWM-8 for good measure. Awesome, works for me. And finally he says here's a refurbished HR20-100 to replace the replacement. What? Are you serious? Another beat up refurb? I tell him I'm reluctant to accept yet another 3 year old refurbished IRD. He calls around and all the other "case management" techs only have refurbs. We decide to leave the current IRD in place while he goes to another job. If his manager isn't able to come up with something better, he'll come back by and give me the HR20-100. So what's going on here? D* gives all the new customers the good stuff and leaves the oldest possible beat up equipment for the loyal customers that have spent over $20k over the life of their account? Don't get me wrong... a brand new HR24 would be nice, but I certainly don't expect to get one without paying. A refurbished unit isn't all that bad either. It's the combination of refurb and older-than-dirt that's irritating me. After all the hoopla, I call case management to see what my options are. Maybe I got a guy that was having a bad day or something, but he essentially told me "take what you get and shove off." I was looking for options, not back-talk from a company I pay good money to month after month. So do I have any options? Can I add a "new" HD-DVR to my account for $199 or $99 or whatever it is... and have a tech come install it... then call to take this old one off the account and ship it back to them? Can I "upgrade" my D12 or H21 to a HD-DVR and then send this old one back? Can I get D* to set me up with this Whole-Home DVR? Will that somehow get this old crappy beat up equipment out of my house? Thanks for bearing with me while I vented. Any help is appreciated.