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Failing box?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by cwpomeroy, Dec 19, 2011.

  1. cwpomeroy

    cwpomeroy AllStar

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    Aug 7, 2007
    I have an HR20-100 and it's freezing every day or two. The other day the sound wouldn't work. I did a reset and the sound came back. I'm buying a 3D tv so it needs to be upgraded anyway. I'm not under any commitment and live near Washington dc. Will they replace the unit? Can I buy the new whole home 34? I have two other units, SWM and whole home DVR. Any advice?
     
  2. Davenlr

    Davenlr Geek til I die

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    Sep 16, 2006
    they will replace the box without restarting your contract for a small $20 fee, or you can upgrade to a HR34 for $399 with a 2 yr contract, your choice :)
     
  3. cwpomeroy

    cwpomeroy AllStar

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    Aug 7, 2007
    Can I upgrade to the 34 even though it's not released in the dc market yet?
     
  4. Davenlr

    Davenlr Geek til I die

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    Yes, if you can get an order in to Value Electronics or Solid Signal before they run out of inventory, otherwise you will have to wait until February.
     
  5. litzdog911

    litzdog911 Well-Known Member

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    Mill Creek, WA
    Probably not. But you can certainly call them and ask.
     
  6. cwpomeroy

    cwpomeroy AllStar

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    Aug 7, 2007
    Ugh. My old DVR locked up again today. Tempted to just buy the 34 online and avoid the kabuki CSR dance. I already have two other HDDVR'S with whole home sharing and deca. Will I need to upgrade anything else for it to work? This will replace the oldest unit.
     
  7. Davenlr

    Davenlr Geek til I die

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    You will need to disable one tuner in one of your remaining DVR's, or upgrade to a SWM16 system.
     
  8. cwpomeroy

    cwpomeroy AllStar

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    Aug 7, 2007
    I will be going from 6 to 8 total tuners, right? No problem disabling one of existing then. Does the 34 require more cable runs?
     
  9. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Nov 15, 2005
    Seattle, WA
    If you will be getting rid of one of the two current HD DVRs, then you will have one HR34 and one HR2x, which represent a total of 7 tuners.

    If you are getting rid of yet another HR2x and will end up with an HR34 and two HR2x units, that represents a total of 9 tuners and you will have to limit one of the HR's to only one tuner. (Or, if possible, limit the HR34 to four tuners. I don't know if that is an option.)
     
  10. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    I think Stuart has said that you can't set he 34 to fewer tuners, but at if it is the last to boot, it will just take the available tuners.
     
  11. cwpomeroy

    cwpomeroy AllStar

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    Aug 7, 2007
    I have three existing boxes so the 34 replaces one. I could limit a tumor in one of the other boxes. Can I use the existing cable runs or does it require more than an existing box to get all five tuners running?
     
  12. dpeters11

    dpeters11 Hall Of Fame

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    You have SWM, so should be an easy swap out. Just remember not to use a DECA box.
     

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