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FAQ for DIRECTV’s New HD Onscreen Guide & Release Dates

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by RobertE, Dec 11, 2011.

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  1. RobertE

    RobertE DIRECTV A-Team

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    Jun 9, 2006
    What DIRECTV receivers will receive the New HD Onscreen Guide?
    The HD Onscreen Guide will be pushed to:HR20’s, HR21’s, HR21 PRO, HR22’s, HR23’s, HR24’s, R22’s, H21’s, H23’s, H24’s, and H25 (H20’s and non Mpeg 4 receivers are not included)​

    Why does the HD Onscreen Guide run slower when first down loaded?

    During the first 24 to 48 hours, the new HD Onscreen Guide will continue to download and update Plug Ins in the background causing the new HD Onscreen Guide to function slower than normal. It will take 24 to 48 hours for some Plug Ins such as movie posters to be fully available.​

    Should I force the download to the new HD Onscreen Guide if I did not receive the initial Download on November 1?

    Don’t force a download for the new HD Onscreen Guide. If a download is forced, the receiver will revert back to the existing guide and you will not be able to receive the new guide until it is released to your DMA. ​

    HD ONSCREEN GUIDE over SD Output OSD:

    “This TV or its cables are not HD. To see screen graphic, press the RES key on the front of the receiver until this message no longer appears”

    When the receiver resolution is set to 720p, 1080i, or 1080p, the UI will not appear on the receiver’s SD outputs, and the HD ONSCREEN GUIDE over SD Output OSD will appear automatically. The OSD will clear in 20 seconds, or 2 seconds in the case of the Score Guide.

    The following UI elements will be affected:
    • All Menu options
    • Info Banner (which appears upon channel change)
    • Guide / Mini Guide / Quick Tune
    • All Interactive features (e.g. Score Guide Red Button notice)
    • All Interactive channels (e.g. Channel 1, Active…)
    • All OSDs, except a new HD ONSCREEN GUIDE over SD Output OSD (see below).

    Effect to customers:
    • This will affect customers who use both HD and SD outputs of the same receiver (including Commercial customers). These customers can change the resolution to 480i, however the quality of the video on the HD output video will suffer.
    • Customers who are using SD outputs and have the IRD unknowingly set to 720p or 1080i – these customers must change the resolution to 480i or 480p.

    How to resolve:
    • Change the receiver resolution to 480i or 480p by pressing the RES button on the front receiver panel until 480i or 480p is selected.
    • Uncheck all resolutions except 480i or 480p on the HD ONSCREEN GUIDE menu.
    • Turn “Native” Off
    • Customer Education
      If the customer has 2 TVs connected to the STB, an SD and HD TV, then the only way to get UI on their SD is to use 480i/p, however the HD TV viewing will no longer be in HD.
    • Connect STB to TV via HDMI or component

    DASH OSD Network Connectivity
    Network connection will be added to the OSD that appears when pressing the DASH button while in full screen. The Receiver ID and SWiM status will appear quickly, and “Internet: Checking Connection…” may appear while testing the internet connection. Once the Internet check is complete, it will display one of 3 statuses:

    • Internet Never Connected (A connect now must be performed)
    • Internet Connected
    • Internet not detected (internet connection has been lost – troubleshoot as diagnostic code 86)
     
  2. RobertE

    RobertE DIRECTV A-Team

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    0
    Jun 9, 2006
    Latest schedule, as always, subject to change with little or no notice.

    [TABLE] Market | Date
    BAKERSFIELD CA | 12/20/2011
    BEND OR | 12/20/2011
    CHICO-REDDING CA | 12/20/2011
    EUGENE OR | 12/20/2011
    EUREKA CA | 12/20/2011
    FRESNO-VISALIA CA | 12/20/2011
    MEDFORD-KLAMATH FALLS OR | 12/20/2011
    MONTEREY-SALINAS CA | 12/20/2011
    PALM SPRINGS CA | 12/20/2011
    RENO NV | 12/20/2011
    SACRAMENTO-STOCKTON CA | 12/20/2011
    SAN FRANCISCO-OAKLAND-SAN JOSE CA | 12/20/2011
    SANTA BARBARA-SAN LUIS OBISPO CA | 12/20/2011
    SEATTLE-TACOMA WA | 12/20/2011
    SPOKANE WA | 12/20/2011
    YAKIMA-PASCO-RICHLAND WA | 12/20/2011
    COLUMBUS OH | 12/21/2011
    DENVER CO | 12/21/2011
    NEW YORK NY | 12/21/2011[/TABLE]

    Latest Schedule for January. As always this list is subject to change with little to no notice. If your DMA is not on the list, then no date has been announced. Be patient it will come. Please do not try to force a download as well.

    January 04, 2012 -
    BAKERSFIELD CA
    BEND OR
    CHICO-REDDING CA
    EUGENE OR
    EUREKA CA
    KLAMATH FALLS OR
    MONTEREY-SALINAS CA
    PALM SPRINGS CA
    RENO NV
    SACRAMENTO-STOCKTON CA
    SAN FRANCISCO-OAKLAND-SAN JOSE CA
    SANTA BARBARA-SAN LUIS OBISPO CA
    SEATTLE-TACOMA WA
    SPOKANE WA

    January 05, 2012 -
    ALBUQUERQUE-SANTA FE NM
    BILLINGS MT
    BOISE ID
    BUTTE-BOZEMAN MT
    CASPER-RIVERTON WY
    CHEYENNE WY-SCOTTSBLUFF NE
    COLORADO SPRINGS-PUEBLO CO
    EL PASO TX
    GLENDIVE MT
    GRAND JUNCTION-MONTROSE CO
    GREAT FALLS MT
    HELENA MT
    PHOENIX AZ
    RAPID CITY SD
    TUCSON AZ
    TWIN FALLS ID
    YUMA AZ

    January 10, 2012 -
    CHICAGO IL
    DALLAS-FORT WORTH TX
    HOUSTON TX
    WASHINGTON DC – HAGERSTOWN MD
    MINNEAPOLIS-ST PAUL MN
    SAN ANTONIO TX
    KANSAS CITY MO

    January 11, 2012 -
    INDIANAPOLIS IN
    WACO-TEMPLE-BRYAN TX
    AUSTIN TX
    EVANSVILLE IN
    FORT WAYNE IN
    TYLER-LONGVIEW TX
    SOUTH BEND-ELKHART IN
    BEAUMONT-PORT ARTHUR TX
    HARLINGEN-BROWNSVILLE TX
    CORPUS CHRISTI TX
    AMARILLO TX
    WICHITA FALLS TX-LAWTON OK
    TERRE HAUTE IN
    ODESSA-MIDLAND TX
    DULUTH MN-SUPERIOR WI
    ABILENE-SWEETWATER TX
    ROCHESTER MN-MASON CITY IA-AUSTI
    LUBBOCK TX
    LAFAYETTE IN
    LAREDO TX
    MANKATO MN
    SAN ANGELO TX
    VICTORIA TX
    DES MOINES-AMES IA
    CEDAR RAPIDS-WATERLOO IA
    SIOUX CITY IA
    QUINCY IL-HANNIBAL MO-KEOKUK IA

    January 12, 2012 -
    BUFFALO NY
    BURLINGTON VT- PLATTSBURGH NY
    ALBANY-SCHENECTADY-TROY NY
    SYRACUSE NY
    ROCHESTER NY
    BINGHAMTON NY
    WATERTOWN NY
    UTICA NY
    ELMIRA NY
    PHILADELPHIA PA
    JACKSONVILLE FL-BRUNSWICK GA
    HARRISBURG-LANCASTER PA
    WILKES BARRE-SCRANTON PA
    AUGUSTA GA
    MACON GA
    JOHNSTOWN-ALTOONA PA
    SAVANNAH GA
    COLUMBUS GA
    ALBANY GA
    ERIE PA
    YAKIMA-PASCO-RICHLAND WA

    January 18, 2012 -
    SPRINGFIELD MO
    SHREVEPORT LA
    MILWAUKEE WI
    PADUCAH KY-CAPE GIRARDEAU MO
    COLUMBIA-JEFFERSON CITY MO
    GREEN BAY-APPLETON WI
    WAUSAU-RHINELANDER WI
    MADISON WI
    BATON ROUGE LA
    LA CROSSE-EAU CLAIRE WI
    LAFAYETTE LA
    LAKE CHARLES LA
    ALEXANDRIA LA
    ST JOSEPH MO
    OTTUMWA IA-KIRKSVILLE MO
    OKLAHOMA CITY OK
    DAVENPORT IA-ROCK ISLAND IL-MOLI
    TULSA OK
    PEORIA-BLOOMINGTON IL
    ROCKFORD IL
    SHERMAN TX-ADA OK
    NORFOLK-NEWPORT NEWS VA
    ROANOKE-LYNCHBURG VA
    RICHMOND-PETERSBURG VA
    TRI-CITIES TN-VA
    HARRISONBURG VA
    CHARLOTTESVILLE VA

    January 19, 2012 -
    MOBILE AL-PENSACOLA FL
    LITTLE ROCK-PINE BLUFF AR
    HUNTSVILLE-DECATUR AL
    FORT SMITH AR
    LINCOLN-HASTINGS NE
    JACKSON MS
    OMAHA NE
    SIOUX FALLS SD
    WICHITA-HUTCHINSON KS
    COLUMBUS-TUPELO-WEST POINT MS
    FARGO-VALLEY CITY ND
    BILOXI-GULFPORT MS
    HATTIESBURG-LAUREL MS
    MONTGOMERY AL
    DOTHAN AL
    MINOT-BISMARCK-DICKINSON ND
    TOPEKA KS
    JOPLIN MO-PITTSBURG KS
    PANAMA CITY FL
    GREENWOOD-GREENVILLE MS
    JACKSON TN
    JONESBORO AR
    MERIDIAN MS
    BOWLING GREEN KY
    NORTH PLATTE NE
    HONOLULU HI
    ANCHORAGE AK
    FAIRBANKS AK
    JUNEAU AK

    January 24, 2012 -
    WEST PALM BEACH-FT PIERCE FL
    GREENSBORO - WINSTON-SALEM NC
    GRAND RAPIDS-KALAMAZOO MI
    CHARLESTON SC
    TOLEDO OH
    GREENVILLE-NEW BERN-WASHINGTON N
    LOUISVILLE KY
    HARTFORD-NEW HAVEN CT
    CHATTANOOGA TN
    FORT MYERS-NAPLES FL
    KNOXVILLE TN
    TRAVERSE CITY-CADILLAC MI
    YOUNGSTOWN OH
    FLORENCE-MYRTLE BEACH SC
    DAYTON OH
    COLUMBIA SC
    LEXINGTON KY
    CHARLESTON-HUNTINGTON WV
    PORTLAND-AUBURN ME
    FLINT-SAGINAW-BAY CITY MI
    BANGOR ME
    TALAHASSEE FL
    BLUEFIELD-BECKLEY WV
    LANSING MI
    PROVIDENCE RI-NEW BEDFORD MA
    SPRINGFIELD-HOLYOKE MA
    WILMINGTON NC
    MARQUETTE MI
    WHEELING WV-STEUBENVILLE OH
    GAINESVILLE FL
    CLARKSBURG-WESTON WV
    PARKERSBURG WV
    ZANESVILLE OH
    PRESQUE ISLE ME
    LIMA OH
    ALPENA MI
    SALISBURY MD
     
  3. RobertE

    RobertE DIRECTV A-Team

    8,024
    0
    Jun 9, 2006
    *reserved*
     
  4. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Folks, I deleted some posts. This is supposed to be a locked thread, and I left it unlocked. Sorry for the misunderstanding.
     
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