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Fix the #%&#! CIR!!!!!!!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by kmerlo, Aug 22, 2007.

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  1. hoopsbwc34

    hoopsbwc34 Legend

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    Aug 13, 2002
    +1


    Oh, and I'd like my 30 second SKIP too :D
     
  2. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Not to split hairs... but it is not 100%... At least not on the TiVo.

    If a channel is dropped and re-added (Which does happen, whenever they have to update the channel)... it is re-added to your channel's receive, regardless if you can receive it or not.

    So while it will allow you to create a custom-filtered list...
    What you are looking for is a way to limit your searches to specific channels...

    Where TiVo gave you that functionality, with the manipulation of their Channels I Receive List.....

    It is not that the system will automatic, elimiate channels you don't have access too.... what most of you are looking for, is the ability to limit your search/autorecords to a user configurable channel list.

    When I had my TiVo I often, excluded channels I didn't receive (like the movie channels), but then I had to add them back during free-view weekends if I wanted to record on them....
     
  3. cuibap

    cuibap Legend

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    Joe, you hit the nail on the head there with all your posts. Those few here don't think straight when you talk about D* like that. They always go on the defensive and "try" to protect D* by saying this is not because of the box but bigger problem. This is BS, if TIVO and UTV can do it, why can't they? This is their sat we're talking about here. I don't think it is hard to do for a LOT of things on the wish list but either their programmers are second class ones or their hands are tied.
     
  4. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    I am sorry... . it isn't BS... and it isn't a "line"..

    The reason TiVo didn't do it another way... is on it's design.
    It was designed as a Stand Alone system, and pulled down the entire lineup for a particular service... it had NO ABILITY to detect what channels you where able to receive, and those your were not.... it didn't even have an auto-scann utility... you had to do it yourself.

    UTV... Even though it was built for DirecTV... it too was based on different model.... and relied on the user to manual tweek the list.

    DirecTV... and their "new" method, has decided to drive it off your actuall programming package (when it is re-enabled)... thus not "requiring" someone to manually tweek a list.

    So while you have "lost" the side-effect of being able to filter your master list, to your specific channels you want........

    Just because that is the way it was... with the "original" DVRs... doesn't necessary mean some other way is wrong...

    So long as you know... they are NOT the same two features, even though they share a name.


    And as for your last comment....
    The developers.... to say they are second rate, simply because you are not seeing a feature that you want... simply isn't fair..
     
  5. jahgreen

    jahgreen Godfather

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    OR . . . . . maybe DirecTV is focusing on those items that it has concluded will maximize its profits. Isn't that what it should be doing?
     
  6. hoopsbwc34

    hoopsbwc34 Legend

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    But it is certainly more reliable that what we have now.... and with it's relative easy to implement why are we waiting?
     
  7. armophob

    armophob Difficulty Concen........

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    I don't think anyone is trying to protect the largest digital satellite company. They can do a pretty good job on their own. But do you really think that after all of the small requests and wishes that we ask for and they grant, they would not give us this if they could? There is no benefit to not improve performance and alleviate customer frustration. This site has clearly voiced their frustration over this subject and I am sure they spend hours on the solution.
    I will jab one punch at the original design team for some of the overlooked problematic design flaws, but to accuse the programmers of being second class is clearly not a positive way to progress in this discussion.;)
     
  8. kmerlo

    kmerlo Cool Member

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    Jun 21, 2007
    I actually like the idea of CIR automatically populating based upon your program package. I just wish we could manually edit the list as a work around until Directv can resolve the CIR technical issues.
     
  9. cuibap

    cuibap Legend

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    As a consumer, do I care if D* implements "new" method? No, I would not. I simply want to have the same features as the one D* replaces. I 'm not saying that I don't like some of the features HR20 brings but a few other things that defines DVR aren't in the box. IMO, CIR is not hard to do, just filter out the ones that customer can't receive (based on error code). This only needs to do once in a while. Even when I specifically block them, I still see those show up in search.

    About the white interface, while it is nice but it's not neccessary since there are lot of other improvements need to be taken care of. I just don't understand their priority.

    About the last comment, it's most likely that their hands are tied...
     
  10. cuibap

    cuibap Legend

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    That's a wrong business model. They should be focusing on their customers and profit will follow. Without customers, no business will survive...
     
  11. cygnusloop

    cygnusloop Hall Of Fame

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    I want BOTH. I think the automatic CIR is a pretty cool idea. I look forward to it coming back online. But, I also want to be able to specify which list the HR20 should use for a search or autorecord; CIR, Custom 1, or Custom 2. Just like I can with the guide. IMHO, isn't the same as applying a filter like HDTV channels or Family & Kids Channels. Yeah, I know this is nothing new, and I look forward to CIR being fixed so we can move the discussion forward.
     
  12. cuibap

    cuibap Legend

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    Sep 14, 2006
    I agreed. My apologies for the last comments. I guess it is out of anger and frustrations...
     
  13. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    What if by chance.... that a manual-filtered list, isn't the "killer" feature that is make or break for a massive portion of a customer base..

    But that other application/feature... could be?
     
  14. hoopsbwc34

    hoopsbwc34 Legend

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    Aug 13, 2002
    So Earl, does this problem just not bother you?? Or are you just trying to be the voice of reason?
     
  15. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    Once they fix CIR that will be great.

    But we still *need* to be able to run an autorecord search off a user editable list. With just CIR it makes recording sports useless. A Red Wings game could be on 2-3 different channels, only one of which I care about (let alone the other will be blacked out). If the autorecord will just choose the lowest channel number or something then it's useless to me. I need to be able to go and deselect every single sport pack channel I get because the only one I want it to record from is mine (even though I get them all with premier package).
     
  16. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Both...

    In 7+ years of using a DVR... I have never found a particular usage for auto-records by a search keyword. It has never really worked for things I wanted it go for... I found my self deleting more junk (and that was with a filtered list), then actuall things I wanted to watch.

    And for searches, I have had DirecTV for so long, I can tell by the channel numbers if I receive the channel or not.

    So yes... it doesn't bother me...

    I am not one to record sports... If I can't watch it live, or with in an hour of the start (aka I know I am going to be late.. and set it up to record before hand)...
    I just don't do it... with the radio, internet, cell phone, and so many other places to "mess up" the outcome for me... I just don't bother. I also don't want to invest 3 hours in watching a recorded game, just to find out the "blow" it at the end or something of that frustration level.




    But on the flip side... as a voice of reason...
    I am not alone, in thinking that "manual-filtered" control lists, may not have as big of an impact on customers as some of the other things they are working on.
     
  17. islesfan

    islesfan Hall Of Fame

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    This is all I've been asking for for almost a year now. To me, it seems so simple. If Earl or someone else I trust can give me a good reason (like a programming problem) as to why we cannot have this as a temporary fix, I would stop complaining. So far, it seems that the reason they won't do it is because they won't do it.

    I have noted before, but I'll remind here, that one of the only reasons I have been given for them not implementing this as a stop gap procedure is that they don't want to have to train the CSR's on the new procedure, then re-train them on the old one when it works. This isn't a problem since the CSR's already think we can manually edit the CIR. One tried to send me a new HR20 when I explained that I could not un check the boxes as she talked me through it. Since it is a systemwide problem, somehow I don't think a new box would have helped. (Some might add here some surprise at the notion that D* is training their CSR's) :D
     
  18. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Really because... there is no such thing as a "temporary fix"...
    Actually... the current "situation" is in fact the "temporary fix".... they disabled the feature, while it can be fixed properly....

    As for a "hack", to allow people to filter the lists manually... and maintain that list.... that is not a "temporary fix", and something that would have to be developed... tested... put in... and then explained later on why it is no longer available, when the planned feature is complete and ready.
     
  19. islesfan

    islesfan Hall Of Fame

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    Earl, I had my TiVo from 2001 until a few months ago. In that time, I had one wishlist. It was Islanders-Sports-Hockey. It NEVER missed a game. I NEVER had a recording that was not of an Islanders game (under that wishlist). I too do not like to watch games the next day, but I get home from work around 5, and the games start at 4. Assuming I run past my family, drop my briefcase, and turn the TV on immediately, I can still only catch the second and third periods. That's why I got a DVR in the first place.

    Now, I can manually set the recordings, but as we all know with the sports packages, that channel is likely to change between when I set the recording and when I get home. As a result, I still miss the first period. With a wishlist or autorecord, if the channel changes, no problem, as the TiVo keeps up. The HR20 does not.

    Quite honestly, this is the only gripe I still have with this machine. The Media Center often drops out after a week without a reset, and it tends to super stretch the crop mode, again after about a week without a reset, but the other major problems are all gone now. This is the last big one left, and I would really like a fix by October 5th!

    P.S. Sotty to bring up the "T" word, but CIR is the only place left where the TiVO out performs the HR20. I now much prefer the 20 to the TiVo, except in sports recording reliability.
     
  20. islesfan

    islesfan Hall Of Fame

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    Even just keying the searches/autorecords to a favorites list rather than CIR would do it. And the best part is you would not have to disable it when the CIR issue is finally fixed.
     
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