same thing happened to me. apparently if you order online you can get it shipped to you. if you order via the phone, there is NO way they will send it w/o waiting for an installer. I tried to do this awhile back and ended up cancelling because it was going to be forever until the installer was going to come. bizarre. when i asked why, the CSR let me know that the "online part is a completely different side of directv" and the phone peeps had to make you wait for an installer. sounds dumb to me. and FYI I already have one HD DVR and an old direcTivo. I was just replacing the tivo unit that already had 2 lines run to it and connected to my current 5LNB dish. no work required by an installer whatsoever. retarded.