I also called to clairfy their position and then emailed them in hopes that if enough people do the same maybe they will change their position. Especially since I was told when I first signed up that the Turbo HD plans would get any new HD channels added in the future. I know you can't believe CSR's but this one only made sense. Here is their reply: "Thank you for your email. We want to apologize for not meeting your expectations in customer service. We pride ourselves with providing each and every customer with a positive experience when contacting us. Feedback from our customers, both positive and negative, drives the quality of our customer service. It is apparent in our quest for providing our customers with world class customer service, we have fallen short. The decisions made are based on company policy. If we find that a policy is negatively impacting the majority of our customer’s satisfaction, that policy is scrutinized for effectiveness. We strive to make satellite programming as affordable as possible. Our packages have been set up in balance with cost effectiveness and consumer demand. We are always looking for ways to improve our service. We appreciate your input and feedback. We will forward your comments and concerns to the appropriate department. We appreciate your patience regarding this matter. Sincerely, Dennis P. DISH Network E-Care Pinebrook"