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Fraud management

Discussion in 'DIRECTV General Discussion' started by bce4, Jan 1, 2009.

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  1. fluffybear

    fluffybear Hall Of Fame DBSTalk Club

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    I use to work with a lady whose husband was a supervisor in the fraud department at DirecTV. During a family team building event, he and I had an opportunity to discuss his job. This department deals with many different things including (and not limited to) pirated access cards, "moving", incorrect phone numbers, credit card issues (your card has been reported lost/stolen by the credit card while DirecTV is attempting to collect payment), and unusual PPV spending.
     
  2. JLucPicard

    JLucPicard Hall Of Fame

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    Not to put words into Curt's mouth (or dirt or chunks of charcoal or anything else, for that matter :)), but I think what he was meaning is that if the problem is really one brought on by the OP himself (giving credence to the situation being sent to the fraud department), it's not a good idea to toss it to the office of the president or vice-president. I would guess that would make his situation worse, not better.

    Hopefully there is a reasonable explanation for this (such as a phone # change or something of that nature) and it can be resovled quickly.
     
  3. leesweet

    leesweet Godfather

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    BTW, just so people know: The 'super Caller ID' mentioned above: When you call any tollfree number, the called party gets the number you are calling from. That's because they are paying for the call. It's not exactly like '911' 'Caller ID', but something similar.

    And, yes, it can't be blocked, normally.
     
  4. Ken S

    Ken S RIP

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    Unless you use Skype in which case there is no return number unless you specifically designate one.
     
  5. Upstream

    Upstream Hall Of Fame

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    JLuc -- I understood Curt's comments the same way. But a customer should not have to worry about getting buried just because he makes a reasonable inquiry to the CEO or VP or anyone else. That makes it sound like DirecTV is vindictive.
     
  6. JLucPicard

    JLucPicard Hall Of Fame

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    Well, granted "bury" is probably not the right word to use there. But if the OP really is doing something fraudulent (which has not necessarily been shown to be the case), you really don't want to run to the president and say, "Your people are treating me badly because they did X just because I perpetrated a fraud on your company". Somehow methinks the president's people wouldn't look to get behind such a customer to right the percieved "wrong" that was done to said customer.
     
  7. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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  8. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Guys, there very well might be two accounts in play here. One for his residence and one for the gym he installed. So don't assume quite yet. Especially when he states they are all in his residence.

    Peace,
    Tom
     
  9. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    That's true. It could be as suspicious as having receivers at two locations but on one account, which isn't permitted, or he could legitimately have them all in one location, including the gym, where he may live. I know some bar owners who live upstairs from their bar, so such residential living isn't uncommon. Of course, it could still be some kind of mix-up altogether.
     
  10. beavis

    beavis Icon

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    Let's say the call was due to the other post. How would D* be able to identify him from the posts? Run an IP addy check against their entire customer database?
     
  11. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    If you stole something and a few days later, someone from the police department called and left you a message, would you then Email the chief of police to discuss it?
     
  12. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    DIRECTV doesn't have access to DBSTalk personal information unless members specifically allow that to be shared. So that couldn't be it.
    Yes...if the police department was closed for a long weekend. :)
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    The "simplest" thing would have to do with a telephone line, either being connected to the receivers or during the activation.
     
  14. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    No need to edit my post Tom. Obviously the OP is not guilty of anything currently, but the discussion started with "in case you're gulity..."

    So, the edit you made to my post you quoted changes things quite a bit and no longer fits the conversation.

    Of course, if you were only accused of something and were innocent, you'd take it to the top to get things cleared up. If you were guilty, you probably wouldn't.

    That was the point, which is not so clear to anyone reading your edited quote.

    In the future, it's probably better not to alter quotes to fit different scenarios.
     
  15. PicaKing

    PicaKing Godfather

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    "We just installed 4 D12's at a Gym"

    OK, so I watch a lot of House(he listens very carefully to the way things are phrased and the specific words people use), so I don't think the gym is where he lives. If you had a gym at your house, would you say "we just installed 4 D12's at a Gym", or would you say "we just installed 4 D12's in our Gym"??
     
  16. hiker

    hiker Icon

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    Exactly, and Gym is capitalized which also makes me suspect it's a business.
     
  17. WERA689

    WERA689 Well-Known Member

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    I'm thinking it's probably about time for us to shut up and wait for the OP to continue this discussion, should he be so inclined. I don't see any point to the continued speculation, when we really know nothing about the OP's situation, nor DirecTV's response to it.

    Just my $.02...
     
  18. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    My opinion was that you were continuing to forward an assumption that the OP "stole something". So I edited to clarify that at this point there seems to be only an accusation of something, not an actuality therein. To which I could easily answer in the fashion I did. Yes, I would immediately escalate if the officer wasn't there. :)

    And that is why I made the edit clear, so anyone could decide for themselves how to read each of our posts.

    Perhaps if you had said "If a person had stolen something, would they..." That would be less pointed toward the OP.

    Happy New Year,
    Tom
     
  19. PicaKing

    PicaKing Godfather

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    Clearly the "innocent until proven guilty" portion of our democracy is important to you, and it should be. However, the "free speech" portion of our democracy should be equally important, and it is not.
     
  20. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    Well, your opinion was wrong.

    My example didn't really have anything to do with the OP. I was asking a question of the person I quoted.

    If YOU stole something........

    How is that different than "If a person stole something..."?

    I was looking for an answer on that specific scenario, not the scenario you created.
     
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