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Free HD Access for 24 Months Stopped Early!

Discussion in 'DIRECTV General Discussion' started by terryfoster, Jun 13, 2011.

  1. Jun 13, 2011 #1 of 326
    terryfoster

    terryfoster Godfather

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    Just a heads up to everyone to keep an eye on their DirecTV bills, which I'm sure you do anyway. The 24 months of free HD access on my account stopped after only ~12 months and no reason was given by the CSR I spoke with (since I didn't have any programming changes or change to my auto-pay).

    They were able to reinstate the credit on the call including a credit for the bill that was already paid.

    UPDATE: With my credit being automatically applied this month (no call necessary this time), I feel comfortable calling this issue resolved.
     
  2. Jun 13, 2011 #2 of 326
    dpeters11

    dpeters11 Hall Of Fame

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    If you want to think about it positively, if they put back the free for 24 months, I'd think it would start from now. That means you get it for 3 years. Just another way of looking at it. It happened to me after 6 months, the rep apparently put it in wrong and I hadn't called them to fix it.
     
  3. Jun 13, 2011 #3 of 326
    RunnerFL

    RunnerFL Well-Known Member

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  4. Jun 13, 2011 #4 of 326
    Raiderguy8

    Raiderguy8 Cool Member

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    That's funny, I was just coming out here to see if anyone else had their credit stopped too. I will have to wait until later to be able to call them but it seems like I will be able to get it rectified.
     
  5. Jun 13, 2011 #5 of 326
    mike558

    mike558 Cool Member

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    I don't think it will extend an additional 2 years, but at least they have been correcting the issue.

    I had the same problem this month. When I spoke to the CSR, she said the credit was still on the account, but for some reason it never applied to the bill. She had to forward an email to get the situation resolved, and I received an email 2 days later that it was fixed and a $10 credit was applied to my account.
     
  6. Jun 13, 2011 #6 of 326
    terryfoster

    terryfoster Godfather

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    It seems that my 24 months I setup last June actually got extended as part of my Movers Connection last September. So my reinstated 24 months will expire in September 2012, no extension to June 2013.
     
  7. Jun 13, 2011 #7 of 326
    PCampbell

    PCampbell Icon

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    I had the same thing happen, one call fixed it.
     
  8. Jun 13, 2011 #8 of 326
    The Merg

    The Merg 1*

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    Yup. Had the same issue. One call and the credit was reinstated. It will show up as an extra credit next month since it is not on this month's bill.

    - Merg
     
  9. Jun 13, 2011 #9 of 326
    RACJ2

    RACJ2 Hall Of Fame

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    Makes you wonder if its a mistake or if they set them all up for 12 mo's and see who catches it. Even if only 25% don't notice, that's $120 x 12 x those subscribers that don't notice.

    When I asked for that HD credit, they said the system wouldn't allow them to give me the $10 credit for 24 mo's. I finally convinced them to give me a one-time credit, but they would only give me a $120 credit. Hmm, that's the same as the one year of $10 credits, that others mentioned they got, before the credit stopped prematurely.
     
  10. Jun 14, 2011 #10 of 326
    Richierich

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    Well, I had to call about my $10 Credit and he credited my Account but now I will have to remember to see if I get my $10 Credit next month and every month thereafter until the 2 years is up.

    The Credit was still there but it just didn't get applied for some reason and he even said there was no Reason stated or Error Code to note why it had not been applied.

    Strange but I will continue to Monitor this situation.
     
  11. Jun 14, 2011 #11 of 326
    kocuba

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    Well I too noticed the $10 HD charge on my bill this morning.

    I called and talked to a nice CSR who was very polite and understanding. She says that they were not made aware of this and I mentioned reading it on here that others were having this issue. She placed me on hold to gather more information from her superior. Upon returning she stated that they were not informed with what was happening and would inform a management group of the situation. Before we were off the phone I had received an email that I was receiving a credit(which included the tax) and was also showing up on the website.

    I will, as always, monitor my next bill as it hits my Credit Card. And while this CSR may not have been informed of the situation, I'm fairly certain that she was "towing the company line" in telling me that management was unaware of this.

    On a side note, something seemed to be up with their website today. Just about every time I clicked on a link from inside Account Overview I had to re enter my password. Just a little strange.
     
  12. Jun 14, 2011 #12 of 326
    bflora

    bflora Legend

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    I noticed my bill went up $10. It turns out the HD monthly access fee was reinstated after 12 months when I was promised 24 months free. A call resolved the situation (at least in theory) so watch your bill.
     
  13. Jun 14, 2011 #13 of 326
    txtommy

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    Same here. It was reinstated after only one call but that is one call I should not have had to waste 20 minutes on. At least I have been told the problem was resolved as I have not yet seen the credit on my account.
     
  14. Jun 14, 2011 #14 of 326
    andy2356

    andy2356 Cool Member

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    Same thing happened to me on my statement dated 6/13. Customer service rep had no explanation as to why it happened.
     
  15. Jun 14, 2011 #15 of 326
    tunce

    tunce Godfather

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    Same thing here!
     
  16. Jun 14, 2011 #16 of 326
    Ken984

    Ken984 Active Member

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    Bossier...
    I had to call in as well. Very nice CSR, put me on hold and came back and apologized and gave me a $10 credit for June and said it should re-appear next month.
     
  17. Jun 14, 2011 #17 of 326
    Racer88

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    Same BS here too...
     
  18. Jun 14, 2011 #18 of 326
    tunce

    tunce Godfather

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    The CSR I talked to told me it was an I.T. issue and will be fixed in a 6 day frame. After 1 day my "amount owed" is $10 less but my online statement is still wrong.
     
  19. Jun 14, 2011 #19 of 326
    terryfoster

    terryfoster Godfather

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    Exactly the reason I posted. It seemed too convenient that it terminated 12 months from when we all set this up.
     
  20. Jun 14, 2011 #20 of 326
    lesz

    lesz Legend

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    I wonder if there is any rhyme or reason as to why some seem to have had their free HD terminated after 12 months and why others haven't had this happen.

    I called and got my 24 months of free HD on the first day when Hughes started to grant the credit. Thus, being one of the first to sign up for it, I should have passed my 12 month point sooner than most. Yet, my credit still showed up on the invoice that I got just a couple of days ago. It does seem strange that some have had their credit terminated and others haven't
     

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