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Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.
Maybe you guys need a smaller glass?
Cablevision, which also serves the NYC metro area charges way less. Their fees are like this:
SD or HD STB, your choice: $7/month
RSDVR(their WHDVR equivalent): $10/month per account
No upfront equipment fees
So two years of service for three outlets is:
24*(7+7+7+10)=$744, just add a programming package.
An example of the programming would be the IO Gold package, very similar to DirecTvs Premier, at $110/month.
My 24 months of credit for HD expires today. I called yesterday and was told the credit is no longer available to me. The CSR said to call back at the end of August when my 2 years commitment expires.
I am currently looking at switching to Dish(no AMC, sucks), or my local Shentel cable tv(no NFL Network!). Going to call D*tv and try to see what they'll offer me to stay. At this point, not sure I want to keep dealing with the super slow DVR's(HR20-700'S).
I received the same email a couple weeks ago and the same postcard yesterday. My original two years of free HD expires this month so I assume that another two years starts next month. The emails and postcards are likely just used to prevent a million calls to a CSR.
This just made me laugh. So the confusing emails and postcards that say my two year free HD is going to be extended, that then say my two year free HD is going to be cancelled, and then say congratulations on my free two years of HD, is suppose to prevent a million calls to a CSR? ROFL... Umm... this totally caused me to call the CSR and obviously everyone else on this thread.
If they did not want a million CSR calls, DTV should have not sent any postcards or emails. /nod
Even with my free HD being extend 24 more months and the other monthly promotions still in effect, I was just offered a free equipment upgrade. They would give me a free HR34 (don't know how they can guarantee I will get the actual HR34) with whole home setup and free installation if I sign up for whole home service and agree to a 2 year contract. I turned them down because I do not want to be under contract nor do I want to pay an extra $3/month for a service I am not going to use. I did ask them if they could give a discount on EI for the last half of the season and they said they could knock $50 off the full season price or wait a couple of weeks and see if I can deal on the half season price.
I told them I would think about it and call them back.
So much for not getting any more promos if I accept the 24 months free HD.
Just called again because I got yet another email for another promo and I asked about the HR34 and the CSR said it is NOT an HR34. So the first CSR was wrong.
I have three different offer options:
HR34 for $199 with free installation and free internet connection kit.
A free HD DVR by itself (no guarantee which one I would get) with no installation charge, just a $19 shipment self install fee
A free HD DVR (no guarantee which one I would get) with internet and whole home connection kit for free with $49 for installation and $3/month for whole home service.
All of these would require me to agree to two years.
Got the same email. Paid 20 bucks shipping adding a HD-DVR. Got my free 12 months HD Access last week. I asked CSR when the year is up should I just call again for free HD? She responded you could and see what were offering. Lol
So today I get more info from DTV..........
Last week I got the free 24 month HD email and after being disconnected twice they extended free HD for 12 months and gave me a $140 instant service credit since system would let them do it for 24 months.
Today, I received a post card telling me "You Now Have Free HD Access for Two Years" and an email offering me a free equipment upgrade. I have a HR 24-100 and a HR 21-100 so I don't really "need" an upgrade. I would "like" to replace the HR 21-100 with a HR 24-100, but there is no assurance they wouldn't ship me a HR 21, 22 or 23. So I'll pass on the upgrade.
The marketing/communication plan for existing customers is the most confusing and unorganized mess I have ever experienced in dealing with any company.
I know I stated I do not have any desire to get whole home service, but since they are doing a free equipment upgrade including the connection of the cinema connection kit, I decided to bite the bullet and try the service for a little while. Even though my contract will be extend for 2 years, upgraded equipment is worth it, even if I decide to cancel whole home in the future.
Whole home service with free equipment upgrade and $49 install fee.
While I was on the phone they offered me more promotions, free showtime and HBO for 6 months. I turned it down.
On the phone with a rep now. No threats of leaving, just relaying my experience when I called about the email and postcard.
Ended up with a $30/month credit for a year.
Now we're chatting about what it would cost me to add an HR34. So far, it's sounding like it's free.
This is why I like DirecTV!
you realize that another 12 month commitment?
No, it's not. But, I wouldn't care either way as I don't plan on leaving DirecTV.
Well be sure to check your account tomorrowe because the only 20x12 discount I am aware of being offered by retention right now comes with a new 12 month extension, just don't want you to be surprised
But he's also talking about getting an HR34 so if the programming deal requires a year contract, it's a moot point. Unless DirecTV is now doing consecutive commitments and he's extended for three years instead of two.
She said the discount wouldn't add a contract extension. But, I will check it. Thanks for the heads up.
We got the HR34/Whole Home/CCK down to $80 installed. We were just spitballing it since I only have 1 tv in our house right now. She said she'd make notes on my account that they should honor in the future when I'm ready to order it. We'll see if they do when the time comes. She spent a good 20 minutes working on a way to get the deal down to that. I was tempted to order it with a future install date and just hope we'd have the tv by the time the install date rolled around.
Overall happy with the interaction. I'm saving $360 over a year for a service that I was going to have either way.
ahhh didnt see the upgrade part
What's better than 1 HR24? How about 2 HR24s. The installer not only upgraded my H21 to the HR24, he also swapped by HR20 for an HR24.
Changed my Dish to the SWM SL3 LNB. I told him I take my receivers to my other home which still has the 5 LNB arm. So he left me a couple of B-Band converters that I can add and showed me how the change the settings on the receiver to match the other Dish type.
And my remote collection keeps growing. I now have 7 spare remotes.
I thought this was on the Account Profile / My Profile tab, but I don't see it. Do you know which screen this is on?
I dont ...because i dont have one I know other subs have mentioned seeing it im sure someone will chime in