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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Jul 1, 2012 #2221 of 2476
    MizzouTiger

    MizzouTiger Icon

    620
    1
    Jan 9, 2007
    Well, according to my account summary on line, I just received my HD Access credit for the 25th time. My first credit was in July 2010. I did have the issue with my June 2011 bill where they left off the credit (as they did for quite a few people) but I received 2 $10 credits for HD Access on my July 2011 bill. Guess I'll see what happens on my 26th month.

    By the way, I too had received the e-mail about a month ago regarding the "continuance" for another 24 months of the HD Access Credit.
     
  2. Jul 2, 2012 #2222 of 2476
    lesz

    lesz Legend

    218
    1
    Aug 3, 2010
    I think that it is likely that, even if you got the 2 $10 credits after the screw up a year or so ago, you still got the 24 month credit extended by a month. In my case, I got a $10 credit a year ago, but I also got the 24 month free HD credit extended by a month, and I get the impression that there was a blanket 1 month extension regardless of whether individual customers got the $10 credit last year. Thus, I'm confident that there are a good number of people who think, because the free HD credit is still showing on their most recent statements, that they have gotten a new 24 month credit, but it is, in reality, only there because of the 1 month extension, and, next month, they are going to be surprised when the free HD credit drops off.
     
  3. Jul 2, 2012 #2223 of 2476
    MizzouTiger

    MizzouTiger Icon

    620
    1
    Jan 9, 2007
    I was also wondering about that. Like I said, guess I'll wait for my August bill and see what does, or doesn't, show up on it credit-wise.
     
  4. Jul 3, 2012 #2224 of 2476
    tritch

    tritch Legend

    115
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    Jan 15, 2008
    Porter, TX
    I agree. I've gotten 3 postcards in the last month, 2 of them telling me that I have 2 more years of free HD access, and the last one telling me its being removed in 7 days due to Auto BillPay not being on my account anymore. This was completely false because Auto BillPay has been on my account for years w/ no changes. I emailed the Customer Advocate team about this issue last week and they said the postcard was sent out in error. They also informed me that my 24 month free HD credit runs out on 7/3/12 and that I will start getting charged $10 again. Directv needs to get their act together concerning these postcards because they've meant absolutely nothing to me.

    Here's the response I received from Directv:

    Response Via Email(DIRECTV) - 06/26/2012 12:10 PM

    Thank you for your recent correspondence. We appreciate the opportunity to respond to your concerns.

    After reviewing your account and email, we confirmed the postcard you received was sent to you in error and apologize for any inconvenience this may cause. Our records indicate your account is currently receiving a $10.00 adjustment toward HD Access for 24 months which will conclude on 07/03/12. Thereafter, the Advanced Receiver-HD monthly will be billed at the regular price of $10.00.

    At DIRECTV we strive to provide the finest in satellite television entertainment and outstanding customer service.

    Sincerely,

    Marc
    DIRECTV Customer Advocate Team
     
  5. Jul 3, 2012 #2225 of 2476
    mrfatboy

    mrfatboy Godfather

    332
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    Jan 20, 2007
    My contract & free HD ended last week. I called Directv retention to see what they could do. I'm on auto bill pay and just moved to the Entertainment package from Total Choice.

    They first offered me Free HD for 24 months and an additional $10/month discount for 24 months WHILE keeping the Entertainment package. He said all this would be done without getting on another 2 year contract.

    He went on and credited my account for $199 so I could buy a new HR24 from a 3rd party retailer to replace my HR23. He credited my account immediately. I may or may not buy the HR24. We'll see.
     
  6. Jul 3, 2012 #2226 of 2476
    Athenian

    Athenian Legend

    129
    0
    Nov 16, 2005


    I would reply to that e-mail with a statement that, since DirecTV has engaged in systematic misrepresentation; you will be forwarding the incident to the FTC with copies of all the written communication.

    If DirecTV made an error, it is up to them to a) give you what was indicated in the postcards and b) to institute procedures to prevent reoccurrences.

    Athena
     
  7. Jul 8, 2012 #2227 of 2476
    rbpeirce

    rbpeirce Godfather

    512
    4
    Feb 23, 2006
    I sent an email to DTV to see if this was being extended. I got an answer it was not. Apparently it has been for some people. However, I get DTV via Verizon which means I cannot sign up for paperless billing and direct deduction from my bank account. In spite of that they did give it to me two years ago.

    I was told I am "eligible" for a $5/mo deduction for twelve months.

    Is this the best I can hope for or are there alternatives?
     
  8. Jul 8, 2012 #2228 of 2476
    Athenian

    Athenian Legend

    129
    0
    Nov 16, 2005
    If you are getting billed for DirecTV via Verizon, you are on "paperless billing" which simply means that DirecTV doesn't have the expense of printing and mailing a statement to you each month. The HD credit is $10 month and that's what you should be getting...in addition to any extra programming credits that might be offered.
     
  9. Jul 8, 2012 #2229 of 2476
    Davenlr

    Davenlr Geek til I die

    9,136
    27
    Sep 16, 2006
    Well, if they don't renew your HD credit, you can always cancel paperless billing and make them send you a bill every month. Since that obviously causes them expense, if everyone did it, they might reconsider the free HD. Other than that, you are pretty much out of luck without switching providers to one that offers it.
     
  10. Jul 8, 2012 #2230 of 2476
    lesz

    lesz Legend

    218
    1
    Aug 3, 2010
    The evidence from posts in this thread would seem to indicate that what individual customers are "eligible" for can vary widely depending on the customer's account history, including payment history and discount history, and the particular CSR and/or department that the customer has contacted and how much that CSR is willing to look to see what the customer is eligible for.

    To add another reference point, I was given a $10 per month HD credit for 12 months, a $10 per month general programming credit for 12 months, and 6 months of free Showtime. Some in this thread have reported being offered more, and others have reported being offered less.
     
  11. Jul 8, 2012 #2231 of 2476
    rbpeirce

    rbpeirce Godfather

    512
    4
    Feb 23, 2006
    So I guess I have to resort to CSR roulette. What a pain!
     
  12. Jul 8, 2012 #2232 of 2476
    hasan

    hasan Well-Known Member

    5,957
    54
    Sep 22, 2006
    Ogden, IA
    There just isn't any way around it. They evaluate each customer, as well as there own "approach" to keeping/rewarding them, based on criteria that we are not privy to.

    I wish it were different, but it's not, and is unlikely to change.

    Basically, you have to call up and negotiate the best deal you can, if you want a deal, unless you are remarkably lucky and they offer something really good right off the bat.

    It is a pain, but at least you know what you need to do, if you want the best deal.
     
  13. BrandonH

    BrandonH Mentor

    49
    0
    Aug 16, 2006
    I've had the free hd credit all the way back since it was introduced so my two years was due to expire this month, however on June 8th I got an email from Directv that basically said I'd have the credit again for two more years. Then a couple weeks later I got a postcard saying the free hd credit was being removed for not having Auto Bill pay anymore which I still had. So I figured I'd wait until getting this month's bill to see what happened and sure enough the credit was gone. I so I called and spoke to a CSR and she said she was reinstating the credit for me, though now when I look at my bill it isn't called a free hd access credit its just a normal 10 per month credit for 12 months. So I think she didn't reinstate what I had before but same affect anyway for the next year. But I will be pretty mad when it goes away in a year and there are some customers that don't have that fee for life just based on when they signed up. That's no way to treat long time customers.
     
  14. jimbop99

    jimbop99 New Member

    8
    0
    Sep 4, 2008
    I just called and told them I was upset about the loss of channels and the loss of HD credit. At first I was offered $5 off for three months and I asked if I could get the HD credit back. I was transferred and after being on hold for a while I was told my HD credit was reinstated for two more years.
     
  15. capinsac

    capinsac New Member

    3
    0
    Jul 27, 2007
    Called up today as I noticed my CC was charged $10 more than last month. Went straight to retention and said I received the email last month that I would receive the credit for 24 more months. They went ahead and added the credit back and checked my account online and it's back on. Guess I'll need to check back again in 2014.

    Date Access Card Description Price Tax
    07/12/2012 XXXXXXXX8059 Advanced Receiver-HD - 24mosFreeHDAcc ($10.00) $0.00
     
  16. SParker

    SParker Active Member

    1,588
    2
    Apr 27, 2002
    Yup I got the 24 months back too.. Plus $5 off a month for 3 months for the Viacom issue.
     
  17. JayMatt77

    JayMatt77 Mentor

    32
    0
    Aug 25, 2009
    My HD credit expires this month. I just extended my contract for 12 months as part of scoring ST+Max for $100. I'd like to call and request an extension of the HD credit, but did I shoot myself in the foot by extending my contract?
     
  18. wvumatt

    wvumatt Cool Member

    24
    0
    Jan 15, 2008
    I noticed the online that my $10 Free HD credit was no longer showing up in my recent activity. However, on my last bill, I did receive the credit. I called to inquire. First CSR, two days ago, told me that the postcard I had received, Free HD for 2 years (I received in June,2012) was actually sent to me in October, 2010. This CSR could not tell me when my Free HD credit would end. I then searched my email and found the same language in an email of June 15, 2012. I called again, CSR (though giving me $20/12 month credit, 1/2 price ST MAX, and free Showtime for 3 mos) said my Free HD credit would expire in 4 months and that it could not be reinstated. I then sent an email to Ellen Filipiak, explained situation and attached the June 15, 2012 email I had received. Today, a gentleman from the "President's office" called me. He explained that the 2 year free HD program had expired in June for everyone, noted the $20/12 mo. credit from the prior day, but due to my account history, he could extend it for another two years. I am a good customer with $68.99 base package, Sports, HBO, 2 HD-DVR's and 2 HD receivers. I have had ST for 9 years . I have learned to be nice, respectful and not too greedy in dealing with everyone at DirecTV. I am persistent and not hesitant to ask if any other discounts or credits are available. Best of luck to all.
     
  19. 242424

    242424 AllStar

    294
    44
    Mar 22, 2012
    My free HD is back
     
  20. bflora

    bflora Legend

    176
    5
    Nov 5, 2007
    I also got the post card and the June 15 email extending HD access for 24 months. I got the email message today that my monthly bill was available for revue and I noticed that the HD credit was gone. I called a CSR and was told she could only do a 6 month extension, but she did add a $10 credit for 6 months for paperless billing (which I already had). She said to call back after January to see what credits were available then and to "hang on to the post card and email about the 24 month deal as it might give me more leverage at that time". What a ridiculous thing to have to mess with. I guess I'm $10 a month ahead for now, but it is mind boggling that any company could be so disorganized.
     

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