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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Robert L

    Robert L Legend

    205
    0
    Dec 13, 2005
    It is rather ridiculous how Directv & other companies offer some people better deals and others no deals. I never had Dish so not sure how that works out but reading some comments maybe its not so different.

    Regarding this Free HD that Directv started, some were told on the phone it would be extended after 24 months. Now, like always it depends on who one gets on the phone. I'm not sure if mine has ended this month or it will in August because I was slow to call in. Because I hate calling in. Since 1996 not sure I've called more than 10 times.

    I will for this though because they screwed up a grandfathered package I had a few years ago which included free DVR for life. A CSR couldn't get a new HR24 to get the local channels and finally removed my entire package and started over. I had to call in because they removed activating a new receiver online, another thing I hate.

    Later I found out that cause me to lose the grandfathered deal. I emailed Ellen's office and got a number to call in. The man said yeah, you lost it but I'll give you $10 off for 6 months for the trouble, and that's it.

    That was a ripoff for me and good for them. So if they want to give me the $10 off for this so called HD package then I'll stay around, if not might just go on to FIOS. I already have the Internet.

    Far as my account I think I've always been on automatic pay unless they didn't have it in 1996. I just wasn't interested in sending checks every month. But I install everything myself and they have never gave me anything or been to my house. My bill is around $170 a month.

    Obviously I like Directv or I'd been gone a long time ago. But they make me mad when they make a mistake and say they cannot change it back.
     
  2. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    There is a new offer that has this however it's requirement's are not the same as the old one. This means that not everyone will qualify for it and it's not so much who you speak with but your account that will determine it.
     
  3. wahooq

    wahooq New Member

    931
    1
    Oct 19, 2011
    Tulsa, OK
    That's sad...sorry it is an easy fix.
     
  4. Carolina

    Carolina AllStar

    97
    0
    Jan 19, 2012
    Well this month should have been my last month of the two year HD credit. I have received no postcards, no emails--nothing from Directv. So I guess I will just wait until next month and see what happens!
     
  5. Karen

    Karen Godfather

    331
    4
    Oct 4, 2007
    Mine was dropped this month too. I was offered $5 a month for 2 months... I told them no thanks, I can do better by dropping down a package, and that will be permanent. I also cancelled autopay because I hated that anyway. Way to make a customer happy, Directv!
     
  6. mmmason23

    mmmason23 AllStar

    57
    0
    Apr 26, 2010
    Same thing here. Got an email in june about my free hd beimg extende. Then a couple weeks ago received the postcard saying i had seven days to pit autopay back on my account. It had never left my account and when logged in it was still active. Got my bill today no credit. How dumb
     
  7. Robert L

    Robert L Legend

    205
    0
    Dec 13, 2005
    I assume you are talking about $10 off for HD and not the free DVR fee they took away from me for no reason. Well, of course its up to Directv if they want to extent it or not.

    I told them they should put the grandfathered package back but claimed it was not possible. It's been awhile now but I believe it was some cheaper also, not counting the free DVR fee.

    But if they won't extend the HD credit, I'll either put up with it like I did when they screwed up my account or get a Tivo and move on to FIOS. But most likely I'll leave. Actually I'll probably go ahead and ask next week since I assume it ended this month or it will in Aug.
     
  8. shendley

    shendley Hall Of Fame

    1,795
    10
    Nov 27, 2005
    My HD credit disappeared today as well on my monthly statement (it was there last month when, by my reckoning, it should have disappeared). I called to ask about it and was told that it was a mistake and I should have two credits on my bill next month. When I asked how long the credit was for, she said 22 more months. I see no way to verify on the web site whether this is true or not. I guess I'll have to wait and see what next month's bill looks like.
     
  9. ATARI

    ATARI Hall Of Fame

    1,876
    0
    May 10, 2007
    Credits should show up online almost instantly. If they aren't there tomorrow, they won't be there a month from now.
     
  10. montanaxvi

    montanaxvi Legend

    131
    0
    Oct 2, 2008
    I got my most recent bill over the weekend and as expected the credit was gone so I called in and was given $10/month off for a year and was told to keep auto pay and paperless billing they would give me another year in credits after this year fell off. I then inquired about upgrading one of my HRs up to the HR34 and was quoted $399,when I said no thanks he came back with $299. Still not reasonable enough when I'm seeing people get them for next to nothing so I thanked him for his time and hung up.
     
  11. digger

    digger New Member

    9
    0
    May 27, 2007
    I just called up D* about losing my HD credit with my latest statement. Frontline CSR informed me I needed to be on paperless billing (no mention of autopay) in order to receive the HD credit. I told her I've been on paperless for the past two years, with which she put me on hold to investigate. She came back with an offer of $10/12mo credit. I said no thank you and to transfer me to retention.

    Nice lady in retention. I mentioned last month's email touting "FREE FOR 2 YEARS" and asked for a $10/24mo credit.
    She had no problem giving me the 10/24 credit in addition to a one-time $10 credit to offset this month's bill with the HD fee.

    She did say that the credits would be generic credits with no mention of Advanced Receiver-HD Monthy, Free HD, etc, in the billing detail.

    Before hanging up I asked if she could throw in a year of HD-Xtra-Pack. No luck, but she did give me 6-months with auto cancel, which I appreciated.

    Here is my activity from today

    07/16/2012 XXXXXXXX1942 DIRECTV HD EXTRA PACK - Charge $0.00 $0.00
    07/16/2012 XXXXXXXX1942 Advanced Receiver-HD - Gen Reten CRG ($10.00) $0.00
    07/16/2012 XXXXXXXX1942 CHOICE XTRA CLASSIC - $10/24moBasePkg ($10.00) $0.00
     
  12. Tusk

    Tusk Back in the Game DBSTalk Gold Club

    738
    1
    Nov 14, 2002
    Had the same run around as everyone else. Got the email saying my HD access was free for next 24 months. Then got postcard saying I wasn't on autopay (which was not true) so credit would be cancelled. Lost credit this month. Was able to get them to give me free HD access for 12 months. Said they don't give 24 months anymore and would not give me a credit for the current month where I had to pay the extra $10.

    Oh well, I'll see what happens in 12 months. If they want to charge me for HD access, then they will lose a customer. That is a ridiculous fee.

    Also, after the Olympics I'll cancel the HD extra pack so that will be $5 off the bill.
     
  13. cover

    cover Icon

    553
    1
    Feb 11, 2007
    I got $10 for 12 months easily by agreeing to autopay, which I already had set up. Just took a few minutes on the phone and didn't have to argue.
     
  14. PrinceLH

    PrinceLH New Member

    490
    8
    Feb 18, 2003
    It's really idiotic, this $10.00 fee for HD. New subs get it for life and the older subs have to jump through hoops to get it for 24 months. They should just make it easy and get rid of the fee. HD is becoming the norm anyway, so why keep insisting on this foolishness?
     
  15. Robert L

    Robert L Legend

    205
    0
    Dec 13, 2005
    I emailed and ask about, because as I said I don't really like calling them and figured hold times might be long. Plus I've emailed a few times in the past and someone always answered.

    Anyway, they said based on my account history they would extend the $10 credit another 24 months, but no guarantee after that was up. I just told them why I thought it should be extended and I was considering a bundled deal with FIOS, which is true. But I really didn't say much else about it, just ask if my account meet whatever they need to extend the credit longer. Somehow they should do away with the HD charge though.

    But I rather stay with Directv so guess I will be for at least another 2 years, but I'm not under contract.
     
  16. shendley

    shendley Hall Of Fame

    1,795
    10
    Nov 27, 2005
    After being told yesterday that I still had my 24 month $10 HD access credit and its disappearance from my bill this month was merely a mistake, I called back today since I couldn't see anything about any such credit on my "Recent Activity." Initially I got a CSR who, aside from being nice and polite enough, was REALLY uninformed. He had no idea about the credit or the email we all received. When he told me that the last email I received from Directv, according to his records was in May, I asked to be transfered to Retention (an aside here: it's a real drag that the "Cancel, Cancel" no longer works to get you to Retention. There is such a world of difference between the base and Retention CSRs!). The Retention guy quickly told me there was a new offer for a 24 month HD access credit and very quickly got it applied to my account, appearing shortly after that in "Recent Activity." I REALLY wish "Cancel, Cancel" still worked to get you to Retention!
     
  17. Fluthy

    Fluthy Legend

    202
    0
    Feb 8, 2008
    I had sent an e-mail with a photo attachment of the post card. They called me back last night and informed me that the offer was just to let me know that I needed the 3 options to keep 24 Free HD and that is was scheduled to end in June 2012. I asked what the point of the post card was if the deal ended and they informed me that it was just a self generated post card due to what was on my account (my account has not changed since February). Anyway they didn't offer anything since when I called earlier I got 12 month $10 credit. They then rambled on about Viacom but never offered the $5 credit or Showtime that some people are getting. It is interesting how they treat you when you are under contract compared to not. I have not been under contract for years until recently I did the free Sunday Ticket for a 1yr contract. They always treated me very well until I signed the contract. Oh well....
     
  18. DodgerKing

    DodgerKing Hall Of Fame

    2,045
    0
    Apr 28, 2008
    Because of my free equipment upgrade and the partial month credits on this last bill, my free 24 months HD did not post. When they looked into it they found there was a glitch. Not only did they credit me this month for the free HD, they renewed my $10 off my base package discount for yet another 12 months as it just expired.

    So even under a new contract and getting a lot of promos and discounts, they still gave more more discounts for another year.

    I cannot tell you how appreciative I am. I never asked for nor expected this. It is things like this that make me a happy DirecTV customer.

    Shades228,
    So much for not being able to get more discounts or promos.
     
  19. sdicomp

    sdicomp Godfather

    318
    0
    Sep 12, 2006
    I received the same post card in the mail last month, only to find out that, when I received my latest credit card bill, my free HD has been discontinued. I have played CSR roulette 3 times, only to be told each time that I had already received 'free HD' for 24 months, starting June 2010. I was also told D* has no 'free HD' promotions available anymore. So much for the 'customerpromise'.
     
  20. bflora

    bflora Legend

    180
    5
    Nov 5, 2007
    Call and demand to talk to retention and threaten to leave D* if they don't honor their promise of 24 months. This is a ridiculous situation that needs to be rectified if they want to keep their customers.
     

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