You have 1 piece of inromation and you stated "facts" and now you're saying you're posting assumptions. You're claiming that based on what you have received you know what the parameters are for everyone. So please share what the formula is as I'm sure everyone here would like to know. I know you can't so don't bother the point is that assuming that others can get something and telling them they can is not helping them because if it's not true they just get more upset. Every account is different and will be handled as such. I can understand wanting to "help" out people but there are good ways to do it and not good ways. Posting absolutes when dealing with DIRECTV is a quick way to get proven wrong.