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Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.
I have it, and it does!
Good advice....and hopefully he won't get Shades as a CSR or he won't stand a chance. !rolling
My 24-month $10 HD credit expired, I just got off the phone with retention. She was adamant that she could not extend the HD credit, but could/would not tell me why I no longer qualify. She did offer me a DVR fee credit of $8/month for 12 months. I guess a difference of two bucks a month isn't that big a deal, though I would have preferred an extension of the existing deal.
I dunno, maybe I'll give it a few days and try retention again. I did drop HBO immediately after the call, the rep asked me what we liked to watch but offered no programming to me.
Next time they ask that, tell them hard core porn. There will be a very long period of silence on the other end. :lol:
Seems to me that this credit should be standard across the board for everyone. Either offer the HD discount to everyone, or don't. Better yet, just include HD in the monthly base price and be done with it. Don't understand why HD is considered a premium at this point.
Practically everyone had HD service, it shouldn't be treated as a special add on.
lol RE: the pr0n suggestion.
I couldn't help myself, I just had to call back and see what the deal was. I got a friendlier rep, she said that since the other rep had already entered the DVR fee into the system she could not extend the HD credit. But, she did give me a one-time credit of $24 to account for the $2/mo difference. Good enough. She said "Just call back right before the credit expires and we'll see what we have available."
She also threw in 6 months of Showtime. I can't say I am displeased, in the end, although it does kind of suck that it's so variable from rep to rep.
Contacted D* regarding my ending 2yr HD credit. The Retention CSR gave me a very good deal. I received my $10 HD for one more year plus an additional $10 Base Package credit for a year. The rep was very helpful and informative.
Called today to clarify an over-billing issue, the $10 HD fee being part of the issue. Retention told me that the 24-month free HD had expired and that offer was NOT currently available. Really!!! Retention failed, now I save $79 a month
I called today as my free HD ran out. CSR couldn't extend the HD but did give me $10 per month on my basic package for 12 months. Better than not getting anything.
I called Direct a few minutes ago and got my free $10 HD fee extended for 24 months. I called and got a regular phone person who said I couldn't have the 24 month extension so asked to be transfered to retention. Retention told me almost immediatly I would get the 24 month extension and in a few minutes it was a done deal! they will credit me $20 on the next bill to make up for the $10 not on the bill I received yesterday.
Just ask for retention when you call and you will have a better chance of getting the extention. I had to wait on hold for about 2 minutes while he checked something which I figured was my account status and longevity with Direct etc. but he had told me even before the hold that I would get the 24 month extension.
That's great news. Maybe they have extra sympathy for us folks in Wisconsin.
I called yesterday and got NFL Max for 24.99 for 6 months. Also gave me:
08/01 08/31 PREMIER Save on HBO for 6 Mos -5.00 Credit
08/01 08/31 PREMIER Save $5/6 Mos on STARZ -5.00 Credit
08/01 08/31 PREMIER Save $5/6 Mos on SHOWTIME -5.00 Credit
08/01 08/31 PREMIER $10 Off SPORTS for 6 Mos -10.00 Credit
So I called back today to try and get 10.00 off HD for 24 months and retention would only give me 10.00 off for 6 moths.
I've been a subscriber since 1999 with the premium package including all the little extra's and NFL & MLB. My normal bill is over 230.00 a month with the extra tv's I have.
So what are the chances that I'll get the $10 off reinstated if I call?
I called my electric company and asked for any kind of discounts.......didn't get any
I called my electric company and they wouldn't give me a discount either. So I switched to another electric provider.
But to more closely match some customers, in a year or two you'd need to ask your new company for discounts, then switch if they don't give enough, rinse and repeat. There are some that switch between Dish and DirecTV every two years like clockwork to get the new subscriber deals. It would drive me crazy, not to mention the wife.
I called my electric company and told them I'd switch to any of the other electric companies in my area. They laughed. That is why they are a monopoly and Pay TV is not (well, less so.)
I also went to Starbucks and asked for an occasional discount. They gave me coupons to keep me. (Actually just a story, I don't drink coffee. But other companies I deal with do give me coupons or discounts from to time.)
And we also need to remember the industry. This industry is fighting to keep customers via give-aways. Other industries use manufacturers coupons or mail-in rebates (that they know only a small percentage will redeem.)
The game is afoot so we play.
Not if they are the cheapest available. Switching electric providers is a bit less painful. The only change is who you send the payment to. The point is, if you don't like the price and can't get a discount, you can always switch providers.
May have a monopoly in Wisconsin, but not in Texas. For a 12 mo contract, we have 69 choices from electric providers.
Well, they wouldnt renew my HD, so I canceled auto bill pay, and paperless billing. At least I will know what the bill is now before its taken out of my account. Maybe they will offer me HD later to renew billpay. If not, at least I am doing my part to support the USPS.