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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Jun 8, 2010 #761 of 2476
    Kansas Zephyr

    Kansas Zephyr Hall Of Fame

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    First call...got an ESL operator...asked about the promotion...and was dropped in the transfer to a supervisor.

    Second call...asked about the promotion..."I see you have auto-pay, it starts immediately".

    I verified it on-line. That was pretty painless. I just wish all of the CSRs could be better informed.
     
  2. Jun 8, 2010 #762 of 2476
    mickcris

    mickcris Legend

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    Mar 16, 2008
    Seems like a lot of people do not want auto pay. I have it and like it. I was wondering though, if you guys could sign up for it and the after the free HD credit is applied, switch back to normal billing. Has anyone tried this yet?
     
  3. Jun 8, 2010 #763 of 2476
    mnassour

    mnassour Icon

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    What folks are generally being told is that switching off autopay will cause the $10 credit to drop off. Of course, YMMV, this IS DirecTV! :lol:
     
  4. Jun 8, 2010 #764 of 2476
    mickcris

    mickcris Legend

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    I was thinking that since some are getting it without autopay, that it may work
     
  5. Jun 8, 2010 #765 of 2476
    gully_foyle

    gully_foyle Hall Of Fame

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    You win your bet here. And when the inevitable price hit happens (say, a per DVR charge), 24 mnoths later the $10 credit stops, but only for the loyal customers. The newbies will still get theirs.

    Has anyone really tried to get the lifetime deal? Say someone who's been around for a while? This is the first time in many years I've been thinking of switching. Note the "since 1994" down below. I have no problem with temporary come-ons and discounts, but this "for life" thing just GRATES. PERMANENTLY treating new subscribers better than your installed base is INSULTING.

    Time to go check Dish out, I guess. Never thought I'd say that. Gods am I piss*d.
     
  6. Jun 8, 2010 #766 of 2476
    mnassour

    mnassour Icon

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    :shrug:

    Perhaps....this thing was done in such a slapdash manner that I really don't think anyone (especially the poor DirecTV CSRs) have any concept how it will finally shake out.
     
  7. Jun 8, 2010 #767 of 2476
    Lije Baley

    Lije Baley AllStar

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    I called yesterday and was quickly given the $10 credit for 24 months, and $5 off Showtime (when I asked) for 3, or was it 6, months? Interestingly my cc is on file, but I authorize the charge each month, rather than use autopay. The CSR did not request autopay and my online account tonight reflects the discount. I think that within 24 months, D* will have discontinued the HD Access fee. Of course, other charges will have increased to offset its absence.
     
  8. Jun 9, 2010 #768 of 2476
    GrumpyBear

    GrumpyBear Hall Of Fame

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    I know the "LIFE" part vs a 2yr discount, sounds a little unbalanced, but do you really think that at the end of 2 years, Direct will still be charging $10 HD fee? Just be lucky that you have access to this site to even beaware, that Direct is even offering it to existing users.

    I am a Dish user, lucked out by having HD+Platinum on my account, and recieved HD for life, and didn't have to do a thing, not even a phone call. I have no bone in this fight on the Direct existing vs Direct new users. I just don't see this as an issue 2yrs from now. The HD fee will be embedded somewhere else.
     
  9. Jun 9, 2010 #769 of 2476
    Blaze

    Blaze Legend

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    Jun 9, 2010
    I called Directv up asked about this they stated the life time was only for new customers and can't apply it to my account

    I said No Thank's to the (HD 24month) and hung up!!!!!:nono2:

    This is a disrespect to all current customers as i see it been with them since 1993.
     
  10. Jun 9, 2010 #770 of 2476
    TheRatPatrol

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    I'll take your $240.00
     
  11. Jun 9, 2010 #771 of 2476
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    If you lose the credit, at least you'll know why. :)

    As long as the "Free HD for 24 Months (existing customers)" is in the system your risk would be minimized to one month. If the credit drops you should be able to call in, meet the qualification and still get in on the offer. But the "new customer" offer expires - there is a chance that DirecTV will stop offering the existing customer offer at some point. And since it isn't a written offer, there is no telling when that point will be.

    In other words ... the risk is all yours. :D
     
  12. Jun 9, 2010 #772 of 2476
    Blaze

    Blaze Legend

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    Jun 9, 2010
    The (HD Access promo) is for 6 weeks...

    But unless they offer this to me as a (existing customer for free) i will just keep mine the way it is,without.
     
  13. Jun 9, 2010 #773 of 2476
    gnwes

    gnwes Mentor

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    Oct 9, 2006
    !rolling you really showed them!! Have fun continuing to pay for HD
     
  14. Jun 9, 2010 #774 of 2476
    Carl Spock

    Carl Spock Superfly

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    Wow. You've been around longer than me, but then, the company wasn't founded until 1994.



    Call back again and get your credit, Blaze. Everyone is entitled to a bad day. Me, you and even a CSR.
     
  15. Jun 9, 2010 #775 of 2476
    usnret

    usnret Icon

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    Question. I "auto pay" via Verizon, called and D gave me the 24 months free HD, but I don't know how to check it on the D web page. I click on "statement" and it won't open (prob cause I pay via Verizon). Is there anywhere on the web page that I can assertain that I am in fact getting the free HD?? Tks
     
  16. Jun 9, 2010 #776 of 2476
    Argee

    Argee Legend

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    I called and they told me I do not qualify. Hmmmm, paperless billing and subscriber since 1996 and have not had any free offers and/or promotions on my account for the past 4 years.
    I will try again.

    Dealing with Directv on this stuff is like playing the slots.
     
  17. Jun 9, 2010 #777 of 2476
    ATARI

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    Actually it's called CSR Roulette, but that's just picking the nit.
     
  18. Jun 9, 2010 #778 of 2476
    MarkN

    MarkN Legend

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    Unbelievable! I called D* about the 24mo free HD access and the first CSR didn't know anything about it, so he puts me on hold to ask someone else about it. After a few minutes he comes back on the line and says "yes you are elligible for this promotion, but I will have to transfer you to the correct department". I say no problem....the next CSR I talk to tells me this promotion is only for new customers, however since I have been a loyal customer for 8 years he will basically do me a favor and give the the HD for 24mo for free. I didn't say anything other than thanks, but you would think all CSR's would have the same basic information??? Or maybe not
     
  19. Jun 9, 2010 #779 of 2476
    Carl Spock

    Carl Spock Superfly

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    While the gambling analogy certainly applies the best, I've always thought another reason it is called CSR Roulette is that if you keep it up long enough, you may end up blowing your brains out. :grin:
     
  20. Jun 9, 2010 #780 of 2476
    irish316

    irish316 AllStar

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    Brownsburg, IN
    I called about the free HD for 24 months offer and was told that it is a valid promo for existing customers but I do not qualify because I am already receiving a $10 HD credit until July 16 from a discount for 12 months I received last year for ST. She did tell me to call back after July 16 and I should have no problem getting the credit. So, it doesn't appear that you can piggyback $10 HD credits. Hopefully, DirecTV will just remove HD fee for existing customers anyway by then.

    Next, I asked to remove ST and ST2GO from autopay as I'm not sure I want it this year. I was transferred to a different CSR. I wasn't really expecting a discount offer. I didn't get one either. They removed it from my account with little or no discussion.

    Lastly, I asked them about MRV and if there were any promos for it. She said just $99 install and $19.95 for S&H. No other promos and that I had three receivers that could handle MRV. I think actually I only have two as my R16-300 and H20-100 don't seem to be compatible. I asked if the HD20-100 would be replaced with a compatible receiver. She said no.

    Overall, didn't get much help although I will call back in a month to get the free HD for 24 months promo if still available. The ST roulette will have to wait until closer to the season to see what others are getting. MRV is fine but I'm not really inclined to pay $99 for it at this time.
     

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