Just got off the phone after 20 minutes. First CSR I had made it sound like it was gonna be fast and easy, but she transfered me to another guy. It sounded like he was trying to do everything he could to not give me the credit. He says there's a few thinks he neds to check to make sure I'm eleigible, waits a few seconds and says they check out. Then he see's my package (choice extra +hd dvr ) and says that package is not eligible cause I'm already "getting HD for free" I try to explain that my package is the same as choice extra +dvr+hd but he dosen't get it. He tries to get me to upgrade to choice ultimate for only $6 more, then I can get the $10 credit. I tell him I don't care about encore channels and don't want to change my package for only $4. I try one last time to tell him I am already paying for HD in my package and unless he can give me the $10 off that, or let me talk to a supervisor, I dopn't want to change packages. He asks me to hold to talk to his supervisor. And guess what, when he gets back on, he CAN give me the $10 credit to my existing package. Hallelujah. I wish they could just do what you ask without haveing to play this stupid game. It would be alot easier for the both or us. Oh well, I got my $10, and my wife got her HBO turned on so she can watch true blood In conclusion, 20 minutes got me $10 for 24 months, HBO with cinemax and HD Extra Pack thrown in for free for 3 months. Checked my account and my credit is already there.