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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Jul 1, 2010 #1621 of 2476
    JeffBowser

    JeffBowser blah blah blah

    2,549
    18
    Dec 21, 2006
    I had to call again today. It didn't show up in my bill as promised. This time they sent me to the activations department, got the same song and dance, and claim it is added this time. As for missing out on last months credit, the answer was, well, too bad, we're sorry. Once again demonstrating why I hate DirecTV's "customer service".
     
  2. Jul 1, 2010 #1622 of 2476
    longrider

    longrider Well-Known Member DBSTalk Club

    4,018
    183
    Apr 21, 2007
    Elizabeth, CO
    This is no surprise as I was expecting it but the fre HD without auto bill pay only lasted a couple weeks:

    I suspect the timing of the notice is tied to billing dates as my billing is tomorrow
     
  3. Jul 1, 2010 #1623 of 2476
    Hoosier205

    Hoosier205 Active Member

    6,659
    14
    Sep 3, 2007
    Get it while you can folks.
     
  4. Jul 1, 2010 #1624 of 2476
    paulman182

    paulman182 Hall Of Fame

    4,839
    3
    Aug 4, 2006
    I signed up for autopay on the web last week, then called and got my discount.

    Today I got the "lose your discount" email. They said I'm not registered for autopay and when I went to the DirecTV website, it saif I am not signed up, also. So I went through the procedure of signing up again and we'll see what happens next.

    I think the agreement is different this time--it said that if you sign up using a bank account, the funds will be withdrawn on the bill's due date. I'm almost certain last week it said funds would be withdrawn 15 days after the bill is issued, which in my case would be a few days sooner.
     
  5. Jul 1, 2010 #1625 of 2476
    Derbyman32

    Derbyman32 Cool Member

    16
    0
    Apr 15, 2010
    Just an update from my earlier approach about getting the $10 HD waived for two years. I had been told that I had to be with directv for 8 months before I qualified so I was talking to retention about another problem which they resolved and he did agree to give me the discount... but when he went to apply it into the system it did not take. So he said for me just to call back after I had been signed up 6 months and he thinks it will go through then, I don't have any idea where the CSR came up with 8 months unless it would be the fact I have been with direct for 2 months and she added the 6 months to that. Good luck to all that can get it now:)
     
  6. Jul 1, 2010 #1626 of 2476
    duder92

    duder92 Cool Member

    11
    0
    Jun 9, 2010
    I've called 6 separate times and have not had any luck. Each time I get a different reason why. I have only been with direct for 2 months, so it doesnt look like it is going to happen. Hopefully they will end up waiving the fee for everyone eventually.
     
  7. Jul 1, 2010 #1627 of 2476
    Derbyman32

    Derbyman32 Cool Member

    16
    0
    Apr 15, 2010
    Yup, I guess you are like me and locked out for now, but I will be calling again after I have my six months in and hopefully they will still be giving it or like you mentioned by then they may waive it for everyone.

    Derbyman32
     
  8. Jul 1, 2010 #1628 of 2476
    sx2700

    sx2700 New Member

    9
    0
    Jun 20, 2010
    I've only called twice but I'm in the same boat. Hooked up on May 17th. Everybody is eligible with autopay except the poor bastards that signed up 2 weeks too soon.:confused:
     
  9. Jul 1, 2010 #1629 of 2476
    newsposter

    newsposter Hall Of Fame

    1,429
    1
    Nov 12, 2003
    ok this is screwed up...just signed up monday and she specifically said i'd be charged the 13th of every month...today isnt the 13th is it?

    why would someone be so 'misinformed' as to tell me something thats 2 weeks wrong?
     
  10. Jul 1, 2010 #1630 of 2476
    fl panthers

    fl panthers Legend

    159
    0
    Sep 18, 2007
    Well I finally called today it could not have been easier.asked for promo he said hold for a minute.I logged onto dtv website while on hold and it was done already.He came back on and said it was all done and asked if there was anything else I needed.So I asked about a new dvr and hooking up mrv he said please hold and came back a few minutes later and said they would replace the play room receiver w/ a new one that is compatable at no charge,d10 I think, and would replace hr10-250 which has already been upgraded way back when with a new dvr and install everthing for 235.00.Is that a good deal for that?He said that was 100 off of the dvr.
     
  11. Jul 2, 2010 #1631 of 2476
    scarylibrary23

    scarylibrary23 Legend

    154
    0
    Jul 31, 2008
    If i sign up for auto pay will it come out this current cycle or the next?
     
  12. Jul 2, 2010 #1632 of 2476
    Drucifer

    Drucifer Well-Known Member

    9,406
    244
    Feb 12, 2009
    NY Hudson...
    Well after signing up online for Auto-Bill Pay using my checking account on June 24th, tonight I got the dreaded email notifying me that I'm going to lose my FREE HD ACCESS because they have no record.

    I called DirecTV twice and tried explaining to them that I did receive a confirmation email of signing up for Auto-Bill Pay, but both CSR were useless. One told me to contact my bank to setup auto-bill pay and the other just said she can't do checking account auto-bill pay. That it can only be done via DirecTV online form.

    Saw no reason to repeat that step when it obviously doesn't work. So I've email them using their online form. Now I just got to pray that works and pray even harder that it finds intelligent life.
     
  13. Jul 3, 2010 #1633 of 2476
    newsposter

    newsposter Hall Of Fame

    1,429
    1
    Nov 12, 2003
    i did a one time payment on the due date of jun 18, jun 28 i signed up for the offer, since my statement cuts on the 30th, they autobilled me on the 30th. Id say that's pretty immediate
     
  14. Jul 3, 2010 #1634 of 2476
    Indiana627

    Indiana627 Hall Of Fame

    3,261
    4
    Nov 18, 2005
    I signed up online for auto pay using my checking account on June 28th, got the email confirmation, but yet when I log into my D* account, it still says enroll next to auto bill pay. The email did say it could take 30-60 days for everything to be setup. I'll give it a few more days before calling D* to see what is going on.
     
  15. Jul 3, 2010 #1635 of 2476
    weathernlu

    weathernlu Mentor

    41
    0
    Jan 21, 2010
    I can't catch up on 66 pages, so they extended this to existing customers also, or no?
     
  16. Jul 3, 2010 #1636 of 2476
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,599
    370
    Sep 5, 2006
    Allen, TX
    Yes...Free HD for 24 months, like the title says.
     
  17. Jul 3, 2010 #1637 of 2476
    stlmike

    stlmike Legend

    207
    0
    Aug 24, 2007
    Yep. Just called and got it. I was already signed up for autopay, so they just applied the promotion to my account. It took 5 mins or less.
     
  18. Jul 3, 2010 #1638 of 2476
    hrobbs

    hrobbs AllStar

    83
    2
    Jan 22, 2007
    Glad I decided to read this thread - took about 3 minutes to get it. Customer since 1997, with auto-pay for several years.
     
  19. Jul 4, 2010 #1639 of 2476
    hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    Perhaps you may want to read the title again.

    The promo is Free for Life (for new customers), and Free for 24 months (for existing customers).

    Based on this, its fair to speculate that the historical $10 HD feed may no longer be in play somewhere between now and when the 24 month period expires....rendering "free HD" the same for all customers.

    Personally...I suspect your total package price will be the same or higher somehow in 24 months from now...but that separate line item charge may disappear.
     
  20. Jul 4, 2010 #1640 of 2476
    alhurricane

    alhurricane AllStar

    70
    0
    Sep 21, 2007
    I had posted a few weeks back that I had called up and was quickly signed up for the credit with no hassle. Well, I received my statement today to discover that the credit was never applied. I know everybody makes mistakes, but it is certainly frustrating when you are told something is done (which should be easy to do) and it wasn't. Now back to the phone...
     

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