I called Directv today and could not get the free HD because I bundle with Qwest. But after talking to the supervisor I got what I thought was a good trade off instead. A free MRV upgrade including upgrading my R15 to HR and the first year of MRV service fee was waived. Not to bad after being on the phone for almost and hour (including a half hour on hold). And if they think that they can go back on that deal, I would hate to inform that that with my voip service all of my calls that I make are recorded. That way I can avoid the He said - I said moment.