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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Jul 7, 2010 #1681 of 2476
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    ...and so is that one....

    It's partially right and partially wrong....which does not make it totally right just because someone says it.
     
  2. Jul 7, 2010 #1682 of 2476
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    It certainly is, and that was kinda the point.

    Just because you put 100 companies on a list in order of something doesn’t by itself mean much.

    How about you tell us where on that list is the point that separates the good customer service from the bad. Then show us the basis for how that point was determined.

    At least show us some source that explains at what level on that list is bad and what is good.

    Otherwise your list is about as useful as my analogy...I’m just sayin’ again... :grin:

    Mike
     
  3. Jul 7, 2010 #1683 of 2476
    ktm250

    ktm250 AllStar

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    Getting this back on track

    How long is the offer good for? I noticed that on there site there is no mention of it.
     
  4. Jul 7, 2010 #1684 of 2476
    repoman75

    repoman75 Legend

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    It is free HD for life for existing customers... if you sign up for Auto Pay.

    They will not start charging you after 24 months for HD if you stay on Autopay.
     
  5. Jul 7, 2010 #1685 of 2476
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Where does it say that?

    Mike
     
  6. Jul 7, 2010 #1686 of 2476
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Good question...if that were true....the thread heading would need to be amended.
     
  7. Jul 7, 2010 #1687 of 2476
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I just searched DirecTV's website and I can't find anything that says that.

    I had a discussion with a CSR about how unfair I thought 24 months is for existing customers, and, while he aggreed with me, he said that's all they could give me and that I would have to start paying again in 24 months.

    Of course that's what his little script says. Personally, I think it will go away completely. Sooner or later it won't be HDTV any more. It will be just TV again. It's a theory. :grin:

    Mike
     
  8. Jul 7, 2010 #1688 of 2476
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    The consensus seems to be that the offer expires July 21st ... but I agree that the website is unclear on that. (The offer of "Free HD" may still be available after the current new customer offers expire July 21st.)

    Some people made the same assumption about DISH's offer except in the fine print DISH has made it clear that HD will remain free as long as the terms of the offer is followed - only their $15 per month new customer discount will end.

    It would be good to see in print how long DirecTV intends to allow their new and existing customers to sign up for "free HD". As far as how long one will get free HD for - life for new customers and 24 months for existing customers with high hopes that by the time 24 months have passed the "HD Access" fee will no longer be charged.
     
  9. Jul 7, 2010 #1689 of 2476
    Eben

    Eben Legend

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    How do existing customers "sign up" for free HDTV?
     
  10. Jul 7, 2010 #1690 of 2476
    Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    Damn! DirecTV changed my payment due date from the 4th to the 29th. Being on a pension with direct deposits between the 1st & 3rd. This is totally unacceptable to me.

    Now why the hell would they push up the due date by five days?
     
  11. Jul 7, 2010 #1691 of 2476
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Maybe they have a sense of humor. :)
     
  12. Jul 7, 2010 #1692 of 2476
    hasan

    hasan Well-Known Member

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    It's not free HDTV, it's free HD-Access (which you have to have to get any of the HD channels.) The Access fee is $10/month and the promotion is Free For Life for new customers and 24 months free for existing customers.

    Many of us think that at the end of 24 months that the Access fee will be dropped for everyone, but who knows.

    As far as "how", just call them but understand you have to authorize auto-pay to receive this promotion.
     
  13. Jul 7, 2010 #1693 of 2476
    dcpoppy

    dcpoppy Cool Member

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    The CSR I spoke to suggested that it wouldn't be a problem in 24 months. This was in response to my concern that the flyer I received said nothing about new customers only.

    FWIW, which probably is very little.
     
  14. Jul 7, 2010 #1694 of 2476
    marker101

    marker101 Legend

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    e-mail them and let them know what you want. i didn't like the due date they assigned me, so i asked them nicely to change it to something that worked for me better, and they did. you have to be on bank account autopay to be flexible though.
     
  15. Jul 7, 2010 #1695 of 2476
    Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    I did and they answered. They change the date. I'm a little confused to as what. I think they moved it seven days. I will need to pay very close attention to this month DirecTV online bill.
     
  16. Jul 7, 2010 #1696 of 2476
    Blurayfan

    Blurayfan Hall Of Fame

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    Auto-Pay status should be listed on the main account overview page.

    My Status shows Auto-Pay: Enrolled - 07/30/2010. The 07/30/2010 is the date the payment will be made.
     
  17. Jul 8, 2010 #1697 of 2476
    Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    Their site is down, but even, I expect it take a little while for the change to appear.

    I look tomorrow afternoon after I get home.
     
  18. Jul 8, 2010 #1698 of 2476
    paulman182

    paulman182 Hall Of Fame

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    The agreement I read said the checking account autopay would be taken out fifteen days after the bill is generated. That will make the withdrawal a few days earlier than the due date.
     
  19. Jul 8, 2010 #1699 of 2476
    Indiana627

    Indiana627 Hall Of Fame

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    I just checked to see if my enrollment showed up online yet and noticed the page looked a little different, so I tried to enroll via bank account payment again and this time it worked immediately! I'm now showed as enrolled on the main account overview page. Now I need to call back and get the free HD for 24 months.
     
  20. Jul 8, 2010 #1700 of 2476
    sheureka

    sheureka Legend

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    Glad you got something worked out, but I'm bundled with Qwest and called in the first day of the promotion and got the free HD/24 months deal immediately. The Qwest bundling showed up as auto-pay on their screens. - sheureka
     

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