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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. Jul 8, 2010 #1701 of 2476
    paulman182

    paulman182 Hall Of Fame

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    Thanks for posting this, Indy. Once I saw your post I tried (for the fourth time) to sign up for autopay and this time it worked. I was able to log out and back in, and the autopay stuck.
     
  2. Jul 8, 2010 #1702 of 2476
    Indiana627

    Indiana627 Hall Of Fame

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    Nov 18, 2005
    Glad it worked for you too.
     
  3. Jul 8, 2010 #1703 of 2476
    Shades228

    Shades228 DaBears

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    Mar 18, 2008
    The bill due date is 20 days after a bill generates. I'm guessing you setup auto bill pay using a debit card. The debit card is automatically charged 15 days after the bill has gone out, a CC gets charged the day the bill goes out so your bill amount shows $0. That's probably where the 5 days came from.
     
  4. Jul 8, 2010 #1704 of 2476
    Shades228

    Shades228 DaBears

    6,081
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    Mar 18, 2008
    Only if it's setup through autopay with a checking account.
     
  5. Jul 9, 2010 #1705 of 2476
    cobaltblue

    cobaltblue AllStar

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    Feb 22, 2006
    just found out about the 24 months for existing subs. are you eligible if you receive your bundled package bill from verizon?
     
  6. Jul 9, 2010 #1706 of 2476
    tritch

    tritch Legend

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    Jan 15, 2008
    Porter, TX
    Has anyone received their 2nd month's free HD credit since signing up? If so, did you get the next credit on your statement date or was it exactly a month after you signed up?

    I just checked my online account and there's no 2nd month's credit yet, and it's already past my statement date (7/6) and sign up date last month. The promo credit on my statement has some strange date range on it. I signed up on June 7th, but the date range for the credit shows 01/05 - 02/04:

    01/05 02/04 HD Access 24 Months Free HD Access
     
  7. Jul 9, 2010 #1707 of 2476
    RACJ2

    RACJ2 Hall Of Fame

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    Aug 2, 2008
    I received the HD credit for 12 mo's and it started last year. I have received 10 mo's of it and the last one posted as:

    06/06 HD Access Credit -10.00 Credit

    The new 24 mo free HD probably looks different, but the 01/05 02/04 usually means form Jan 5 to Feb 4, so that doesn't look right..
     
  8. Jul 9, 2010 #1708 of 2476
    philherz

    philherz Legend

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    May 3, 2008
    Worked for me.....I just had to sign up for autopay thru Verizon and call D*!!!
     
  9. Jul 9, 2010 #1709 of 2476
    yamaham

    yamaham AllStar

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    Oct 6, 2006
    Called today to get my dad upgraded to HD and try for a free HD promotion. He's a 12 year sub with SD equip and no upgrades/discounts over the life of the account. I made sure they enrolled in Auto Bill Pay and confirmed the status before making the call. They offered us HD rcvr for $49 and HDDVR for $99. He went for the non-DVR. The CSR indicated that the free HD discount wouldn't be available until the HD rcvr had been activated post-install, but did offer $5 off for 3 mo in the meantime. He took the offers and scheduled an install for next week. Thanks to this site for updated information!
     
  10. Jul 9, 2010 #1710 of 2476
    PHL

    PHL Legend

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    Jul 15, 2004
    Don't want to rain on your parade, but I think you could have done better. When I upgraded to HD last year, I got the HD DVR for free. I don't even think they charged shipping. At the time, I was only a 5-year customer, and I had received several retention discounts over the previous 3 years. I'm guessing that you got the offer from a front-line CSR. You will be able to get better offers from the Retention Dept. You just need to say that you want to cancel service. I believe that the Retention Dept has something like $200-400 worth of credits/discounts etc that they are authorized to give out to keep your dad as a customer.
     
  11. Jul 9, 2010 #1711 of 2476
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I suspect this will all be a non-issues some time in the next 12 months anyway.

    My bet is that they eliminate HD as a line-item charge, and simply bury it in the base fees or some other packaging change.
     
  12. Jul 9, 2010 #1712 of 2476
    loudo

    loudo Well-Known Member

    4,755
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    Mar 24, 2005
    Central Maine
    They will find a way to get, one way or another. The current method will accomplish getting a lot of people to sign up for auto pay.
     
  13. Jul 9, 2010 #1713 of 2476
    hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
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    Jul 28, 2004
    Indeed....and there is alot of benefit for DirecTV to have customers pay them that way.
     
  14. FrozenAsset

    FrozenAsset Cool Member

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    Mar 11, 2010
    Newer customer - 3/2010, bundled with ATT last month. Was told I was too new of a customer to qualify.
     
  15. RACJ2

    RACJ2 Hall Of Fame

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    Aug 2, 2008
    You may have been able to do better, but all that matters is your happy. Although, usually when they offer the HDDVR for $99, they offer the HD receiver for free. Since he's been a customer for 12 yrs, this probably doesn't matter. When he signed up for the new equipment, he just re-upped for a 24 mo commitment.
     
  16. Insomniac2k

    Insomniac2k AllStar

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    Aug 21, 2007
    My Free HD credit just ran out in the last couple weeks. Just called in, no problems. I asked for the Free HD Access for Life credit, he verified I had HD and was already enrolled in autopay and that was it. He also told me for existing customers they can only put it in for 2 years, but once that runs out to just call in and get it added back again. I'll double check it shows up, but I should be good to go. Thanks to everyone here for paving the way!
     
  17. bcampbell

    bcampbell AllStar

    73
    0
    May 31, 2005
    Couple weeks ago I switched from the Plus HD DVR Choice Extra package with no locals to Choice Extra with locals due to the Sioux City channels being added shortly. They informed me with the Plus HD DVR Extra Choice package I wasn't being charged the HD access charge with my past statements seeming to back that up. No however with me switched to the Choice Extra with locals package I see the HD Access fee is being charged. Going to call and attempt to the charge off (for at least the 24 months).
     
  18. betterdan

    betterdan Icon

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    May 22, 2007
    bcampbell with your old Plus HD DVR Extra Choice package you were indeed being charged for HD, it just was included in the price not as a seperate charge. I have the same package but with locals. If you still have that package now but with locals and are being charged a seperate fee for HD they are charging you twice for it.
     
  19. bcampbell

    bcampbell AllStar

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    May 31, 2005
    I got moved to Choice Extra with locals and now have a seperate DVR fee as well as the HD Access Fee.
     
  20. Blaze

    Blaze Legend

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    Jun 9, 2010
    Interesting what Customer Retention told me about new customers "FREE HD ACCESS FOR LIFE". She told me its only for 2 yrs and not for Life?

    I questioned her further and she stated the terms are on Directv site.:eek2:
     

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