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Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.
yes and I do believe DISH is as well.
Also place the order now you can always set the install later than the 4th of August. As long as it is ordered before that date you're OK.
You're absolutely wrong about DISH. The $15 off offer for new customers expires next Saturday but the offer for "Free HD for life" has no expiration date. DirecTV has not made it as clear in their advertising.
Dish's HD Free for Life offer ends on 9-28-10. At least according to the fine print on the TV Commericals.
You mean the 1 sec you get to read it.........:lol:
My account is on suspend but given that it would save me money to reactive my account early and get the promotion I went ahead and called tonight to reactive.
To my extreme pleasure: they added the promotion, and will suspend my account again this evening. I thought I'd have to reactive my service now rather than in October but that turned out not to be the case.
To say the least - I was very pleased!
If it's not I would "Return to Sender" wrong address and try again I know they have them, but they are shipping them en-masse to installer warehouses for new MRV installs. Chances are you will get a 20-23 model.
That is something I considered. I guess now I just hope I'll know by then whether the offer on our house will be accepted by then.
Did not get my credit this month. They told me it was a known technical glitch and nobody got the credit for the second month. For some reason I do not believe them. Did anyone else not get their credit this month?
I didn't get ANY of my credits this month - no HD credit, no referral credit, and no AAA credit. And I have to deal with Qwest to get it straightened out, not DTV. Yuck! - sheureka
I got my HD credit 2 months in a row, including this one. But they disconnected MRV for no reason??? What's going on?
I did not get my credit for month two and called, they said it was an issue for a small number of accounts but it should show up on account in the next 48 hours.
I did not get my credit for month 2 either. We'll see if it shows up in 48 hours.
I didn't see the ad on the website anymore either, but just called in (7/20) and got the credit applied to my account...
I lost all my new user credits this month. I called, and they said it was a glitch, and the credits will be restored at some point soon. But since I already autopaid for the month, the updated credits (when they come back) will be reflected on my August bill.
UPDATE -- 7/20/2010:
I ended up not seeing the credit on my bill and called in. I was told the original CSR was wrong and that I did not qualify for the promo. What's more, the original CSR did not document the call correctly, so there was no record of me asking for the promo on June 8! No CSR could tell me why I didn't qualify - and it sure seemed like most on this forum did qualify. I have an HD package and autopay. I emailed the customer advocate team, who politely called back and said that the bottom line was that my account "level" was a zero, and that only account levels 2 or higher qualified for this promotion. He could not tell me exactly why my account level was a zero, but thought the account age and any current promotions you are receiving factor into one's account level.
While I'm not happy about being denied the $10 credit, I atleast understand the policy a little more. I will be calling back in December once my current promotions expire and asking for the credit at that time.
Just checked my online bill and HDacess discount didn't show up ,called D* and was told it will show up tomorrow.
Have to see what happens.
The credit is there, but got wipe out with them changing the due date. Making bill covering five full weeks instead of a month.
I am also having issues with new user credits and HD access credits.
Well, first I get an email notifying me that I must sign up for auto pay to get the HD access for free that I was already told by Tasha that I had. Then today I find out I'm being billed for the "free" Starz. I called D* and two CSRs and 25 minutes later I had the Starz charge removed from my bill.
And they wonder why I don't want to sign up for auto pay??????:nono2: