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Free HD for life (24 months for existing subs)

Discussion in 'DIRECTV General Discussion' started by DavidMi, Jun 3, 2010.

  1. BNut

    BNut Cool Member

    13
    0
    Dec 22, 2008
    Was able to confirm on D*'s website that I received the $10 credit on my D* bill dated 7/16/10. I'm also a Total Choice package which is older package that hasn't been offered for a few years now.

    Here's a cut and paste from my online statement:

    Current Charges for Service Period 07/15/10 - 08/14/10

    07/15 08/14 TOTAL CHOICE Monthly 57.49
    07/15 08/14 HD Access Monthly 10.00
    07/15 08/14 DIRECTV DVR Service Monthly 7.00
    07/15 08/14 DIRECTV on DEMAND Tune to Ch. 1000 for more info 0.00
    Fees

    07/16 Leased Receiver 5.00
    Adjustments & Credits

    07/15 08/14 HD Access 24 Months Free HD Access -10.00 Credit
     
  2. Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    My credits haven't posted yet but my bill itself isn't posted until the 26th.

    I did get an email today from DirecTV titled "Your DIRECTV Free HD Confirmation", acknowledging the credit for 24 months and reminding me I had to keep (1) autopay, (2) a HD receiver or DVR in my system, plus HD Access, and (3) the Choice or better package.
     
  3. TheRatPatrol

    TheRatPatrol Hall Of Fame

    7,257
    198
    Oct 1, 2003
    Phoenix, AZ
    Just curious if anyone else got this email? I just got it today.

     
  4. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    I got that email too
     
  5. SParker

    SParker Active Member

    1,588
    2
    Apr 27, 2002
    Same..
     
  6. longrider

    longrider Well-Known Member DBSTalk Club

    4,014
    182
    Apr 21, 2007
    Elizabeth, CO
    I also received it today, I know everything is set up correctly as last months bill was paid via autopay and the credit was there
     
  7. The Spud

    The Spud Cool Member

    25
    0
    Jul 14, 2002
    I also received the email today and the credit last month. However, I also got my statement today and the credit was not there. I called and the woman said that she would apply the credit, but it doesn't show up online.
     
  8. SParker

    SParker Active Member

    1,588
    2
    Apr 27, 2002
    Same here... No credit this month but had it last month..
     
  9. -Draino-

    -Draino- Godfather

    358
    0
    May 18, 2008
    New Hampshire
    Got the mail today but I already had the 24 months for free anyway
     
  10. SParker

    SParker Active Member

    1,588
    2
    Apr 27, 2002
    LOL at Directv's system. The gal said the 2nd credit should appear on the 17th. I'm like Uhhh its the 20th! The 17th happened 3 days ago! :rolleyes: Oi vey the girl just didn't get it. I told her the 1st credit appeared on 6/17 but not 7/17, she says thats the way the system works but I'll get it on 8/17.... She started to get irritated. Idiots! I'm calling back... Called back and supposedly will have it fixed in 3-5 business days... GACK!
     
  11. BNut

    BNut Cool Member

    13
    0
    Dec 22, 2008
    Ditto!
     
  12. gfrang

    gfrang Hall Of Fame

    1,335
    0
    Aug 29, 2007
    Just got this today and check my bill online and was applied to bill.

    Hello George,
    Thank you for being a DIRECTV customer. In addition to having the very best in entertainment, you will be receiving the HD experience you know and love FREE FOR 2 YEARS!
    JUST A REMINDER
    To continue to receive FREE HD Access, you simply need to maintain the following on your DIRECTV account during the 24-month offer period:
    1. Auto Bill Pay
    2. CHOICE™ or MÁS ULTRA™ and above package
    3. At least one(1) HD Receiver and HD Access
    NOT SURE IF YOU HAVE AUTO BILL PAY?
    Please sign in to your account at directv.com. If it states "Not Enrolled," next to AUTO PAYMENT on your ACCOUNT OVERVIEW page, select "Set up" and register as soon as possible.
    Failure to maintain Auto Bill Pay will result in the loss of your Free HD Access credit of $10 per month on your account. If you feel that you are receiving this message in error, please call DIRECTV at 1-800-531-5000 and a representative will be happy to assist
     
  13. DodgerKing

    DodgerKing Hall Of Fame

    2,045
    0
    Apr 28, 2008
    Same here. I did not get my credit for the second month and it does not show up on current charges for this third month yet
     
  14. bixler

    bixler Hall Of Fame

    1,266
    3
    Oct 14, 2008
    PA
    Seems to be a billing system error this month with this credit. I wonder if it's affecting all credits and if it will affect customer that do not have the HD credit.
     
  15. billsharpe

    billsharpe Hall Of Fame

    2,678
    71
    Jan 25, 2007
    Southern...
    June credit for free HD showed up on my "recent activity" within a couple of days, offsetting a June charge. July charge is there, but there's no corresponding credit this month. I haven't received any e-mail for DirecTV about the free HD at all.

    I'm going to let it slide for another month and see what happens in August.
     
  16. Barcthespark

    Barcthespark Godfather

    426
    11
    Dec 16, 2007
    Follow up:
    1. My "free HD" was canceled because I don't use auto pay.
    2. I got billed $12.99 this month and $5.20 last month for my "free" Starz. I called last night and it took 2 CSRs and 25 minutes on the phone to get my bill corrected.

    And they wonder why I won't sign up for auto pay? :rolleyes:
     
  17. Hoosier205

    Hoosier205 Active Member

    6,659
    14
    Sep 3, 2007
    Great. The system worked. Thank you for the update.
     
  18. Barcthespark

    Barcthespark Godfather

    426
    11
    Dec 16, 2007
    Yes, if the system is designed to take things away that they previously offer you, charge you for free things, and make you go through the hassle of calling them to get it corrected.
     
  19. Hoosier205

    Hoosier205 Active Member

    6,659
    14
    Sep 3, 2007
    ...you never qualified for the offer since you do not use autopay. It seems to have worked quite well.
     
  20. Jon J

    Jon J Grouch Extrordinaire

    1,226
    8
    Apr 22, 2002
    Music City, USA
    Not exactly correct if that little item was never mentioned when the discount was granted. Seems DirecTV decided to change the rules after the game started for some.
     

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